2020-12-13T06:35:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
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What needs improvement with NETGEAR Insight Access Points?

Please share with the community what you think needs improvement with NETGEAR Insight Access Points.

What are its weaknesses? What would you like to see changed in a future version?

2
PeerSpot user
2 Answers
BP
Owner at a hospitality company with 11-50 employees
Real User
2020-12-13T06:35:00Z
Dec 13, 2020

The hardware is great. Software-wise, they need to provide the ability to kick users out. If multiple users are abusing the system or the network, I should be able to block them for a time and, when I need to unblock them, I should be able to do so by using their MAC ID. That feature might already be there and I just don't know about it. But I haven't called NETGEAR about it yet because I just haven't had time.

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CC
Principal at a consumer goods company with 11-50 employees
Real User
2020-12-13T06:35:00Z
Dec 13, 2020

I thought that the Insight management software would be more useful for me. It is a little difficult to navigate. I have ended up using the web GUI more than I do the Insight management. I have some frustrations with the ease of use. It tends to be sluggish. The graphical interface is pretty, but not useful. They have this tree that shows connected devices, which makes no sense whatsoever because the labeling field of the tree truncates all the items to the point that it's almost useless. You can't even tell what it is. I would prefer a spreadsheet list of the gear as opposed to a graphical representation. It is sluggish. If I go to reserve an IP address, it probably takes about 45 seconds, which doesn't seem like a lot. However, if you are trying to enter 60 devices, then it takes forever because each time you enter a device it has to reload and reset it, and that never takes effect until you reboot it. It just seems to be cumbersome.

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Related Questions
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Jun 22, 2021
Please share with the community what you think needs improvement with NETGEAR Insight Access Points. What are its weaknesses? What would you like to see changed in a future version?
2 out of 5 answers
BP
Owner at a hospitality company with 11-50 employees
Dec 13, 2020
The hardware is great. Software-wise, they need to provide the ability to kick users out. If multiple users are abusing the system or the network, I should be able to block them for a time and, when I need to unblock them, I should be able to do so by using their MAC ID. That feature might already be there and I just don't know about it. But I haven't called NETGEAR about it yet because I just haven't had time.
CC
Principal at a consumer goods company with 11-50 employees
Dec 13, 2020
I thought that the Insight management software would be more useful for me. It is a little difficult to navigate. I have ended up using the web GUI more than I do the Insight management. I have some frustrations with the ease of use. It tends to be sluggish. The graphical interface is pretty, but not useful. They have this tree that shows connected devices, which makes no sense whatsoever because the labeling field of the tree truncates all the items to the point that it's almost useless. You can't even tell what it is. I would prefer a spreadsheet list of the gear as opposed to a graphical representation. It is sluggish. If I go to reserve an IP address, it probably takes about 45 seconds, which doesn't seem like a lot. However, if you are trying to enter 60 devices, then it takes forever because each time you enter a device it has to reload and reset it, and that never takes effect until you reboot it. It just seems to be cumbersome.
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Jun 22, 2021
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 6 answers
WC
Electrician at IHG Consulting LLC
Dec 9, 2020
It is a multi-building campus. This way, when we are in-between buildings, we have them meshed together. Then, we can stay on the same WiFi throughout all three buildings. It is in a church, which I have one in my house. Then, we have a church that I go to, where we have three in one building, two in another building, and five in the third building.
BP
Owner at a hospitality company with 11-50 employees
Dec 13, 2020
We use it for guest WiFi.
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