In terms of what could be improved, sometimes it seems, for whatever reason, that not all of the messaging goes through. I don't know if that's an internal email issue or that's an email issue with them. So I will externally follow up a lot of my communication through Microsoft Outlook as my own redundancy to make sure that my messages get out. So there's a little bit of a concern on consistency of the messaging getting through in terms of scheduling or in terms of sending a resume to a particular hiring manager, especially if you have multiple hiring managers. It does not have an ability to CC hiring managers on the resumes that are sent through. It only goes through to the hiring manager and sometimes you want other members of the team to see the resumes. So, it doesn't necessarily work that way. Those are a couple of different things that they could work on. Otherwise, there is nothing else that I can really think of. If you know the system you know how to work your way around certain things. Once you get hands-on in the system, you understand how the system works and you understand how to work within its environment.
Technical Recruiter at a tech vendor with 501-1,000 employees
Real User
2021-01-17T15:30:22Z
Jan 17, 2021
The user experience can be improved. Reporting was especially bad when I was using the product a year ago. They have released a new reporting module. I have heard from others that it's still not great. The functionality is somewhat weak. There are numerous frustrations with the user experience for recruiters and other employees like hiring managers and interviewers. When I was reintroduced to the product, I was told to use it with my browser and clear my cache every week or two because if you don't, the product becomes unstable. I don't believe you should have to clear your browser cache to use a software product. It should work without the user having to do that.
Its reporting feature can be improved. Reporting is currently not user friendly, and it is just complicated. If you want specific reports that aren't available within the system, then you have to pay extra. We don't use Jobvite for onboarding or payroll. They have the option, but we don't use them for onboarding or payroll. We strictly use it just for the recruiting cycle. If we did have a more comprehensive package with them, the reporting might not be so bad. One thing that kind of bothers me is the fact that you can have somebody apply to several different requisitions, and the notes don't merge together because it is requisition-focused. In other words, it is not strictly candidate-focused, which is kind of a pain sometimes. You have to go back and forth with the notes if somebody applies, or you could miss some important information.
Human Resources & Talent at a non-tech company with 51-200 employees
Real User
2020-12-22T02:39:00Z
Dec 22, 2020
You cannot create types of candidate journeys, it doesn't have that functionality. For example, you might have a journey for a Technical Talent that is different than G&A Talent, and it doesn't allow for that. It also doesn't allow for confidentiality, if you're a candidate and then you get hired, you can see all the feedback of your colleagues. Which typically you don't want to do. You want to keep that confidential for different reasons. It has very inefficient, integration capabilities with the HRS systems. It's almost, non-existent. That's also a big problem. Their reporting is also not great. Although I would say most ATS systems are also not great in the reporting. The fact that you can't create a recruiting journey, the fact that you can't have confidentiality, the fact that it doesn't integrate with an HRS system, is really problematic as a company grows.
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In terms of what could be improved, sometimes it seems, for whatever reason, that not all of the messaging goes through. I don't know if that's an internal email issue or that's an email issue with them. So I will externally follow up a lot of my communication through Microsoft Outlook as my own redundancy to make sure that my messages get out. So there's a little bit of a concern on consistency of the messaging getting through in terms of scheduling or in terms of sending a resume to a particular hiring manager, especially if you have multiple hiring managers. It does not have an ability to CC hiring managers on the resumes that are sent through. It only goes through to the hiring manager and sometimes you want other members of the team to see the resumes. So, it doesn't necessarily work that way. Those are a couple of different things that they could work on. Otherwise, there is nothing else that I can really think of. If you know the system you know how to work your way around certain things. Once you get hands-on in the system, you understand how the system works and you understand how to work within its environment.
The user experience can be improved. Reporting was especially bad when I was using the product a year ago. They have released a new reporting module. I have heard from others that it's still not great. The functionality is somewhat weak. There are numerous frustrations with the user experience for recruiters and other employees like hiring managers and interviewers. When I was reintroduced to the product, I was told to use it with my browser and clear my cache every week or two because if you don't, the product becomes unstable. I don't believe you should have to clear your browser cache to use a software product. It should work without the user having to do that.
Its reporting feature can be improved. Reporting is currently not user friendly, and it is just complicated. If you want specific reports that aren't available within the system, then you have to pay extra. We don't use Jobvite for onboarding or payroll. They have the option, but we don't use them for onboarding or payroll. We strictly use it just for the recruiting cycle. If we did have a more comprehensive package with them, the reporting might not be so bad. One thing that kind of bothers me is the fact that you can have somebody apply to several different requisitions, and the notes don't merge together because it is requisition-focused. In other words, it is not strictly candidate-focused, which is kind of a pain sometimes. You have to go back and forth with the notes if somebody applies, or you could miss some important information.
You cannot create types of candidate journeys, it doesn't have that functionality. For example, you might have a journey for a Technical Talent that is different than G&A Talent, and it doesn't allow for that. It also doesn't allow for confidentiality, if you're a candidate and then you get hired, you can see all the feedback of your colleagues. Which typically you don't want to do. You want to keep that confidential for different reasons. It has very inefficient, integration capabilities with the HRS systems. It's almost, non-existent. That's also a big problem. Their reporting is also not great. Although I would say most ATS systems are also not great in the reporting. The fact that you can't create a recruiting journey, the fact that you can't have confidentiality, the fact that it doesn't integrate with an HRS system, is really problematic as a company grows.