it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with IBM Business Automation Workflow?

Please share with the community what you think needs improvement with IBM Business Automation Workflow.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
15 Answers
Duy_Nguyen - PeerSpot reviewer
DeveloperDeveloper at HPT Vietnam
Top 10
Aug 29, 2022

IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM should provide more solution on paper template auto generation and digitize paper templates, allowing for digital versions of documents. In a future release, they should focus on improving current functionality rather than adding new features. Existing features are enough.

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VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko
Real User
Top 5Leaderboard
May 19, 2022

IBM Business Automation Workflow could improve the integration.

Suresh-Thota - PeerSpot reviewer
Enterprise Architect at Mashreq
Real User
Top 10
Apr 25, 2022

There are several areas where improvements could be made including with engagement of OCR capabilities. We currently need to write a lot of customization code and I think if that could be reduced it would improve performance. A similar solution like Pega doesn't require that level of code writing.

CTO at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Feb 3, 2022

The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement.

Sajida Akhtar - PeerSpot reviewer
Dy Chief .Engineer at a government with 10,001+ employees
Real User
Top 5
Jan 11, 2021

I feel that the features are not user-friendly. For small things, we contact the consultants. There should be some reporting feature for data access, as well as easy dashboards. There are third-party reporting features available, and IBM's own reporting features, but they are much more expensive. In the next release, they should have a good dashboard.

Suresh Thota - PeerSpot reviewer
Enterprise Architect/Enterprise Digital Solution Architecture at Mashreq
Real User
Oct 19, 2020

From the optimization perspective, this is better than what we have currently with BPM where we are also doing automation. We can move where the cash mechanism and the external cash mechanism are, where we put the cluster to a policy, where the service will be available. Even when service fails, it will be taken within a cluster of seconds, as things are on the optimization solution provided by the BAW. Other improvements include a couple of reusable artifacts. These were not there with BPM and now BAW provides that. We've got a list of features that feed from IBM. We get them on a weekly basis in the subscriptions. These are the benefits we are getting from IBM - small snapshots level, how you are going to deploy automation, integrated data set ups. That is a pipeline where you can do automation, the process for operational specifications, where it goes to the end-to-end automation process level. A lot depends upon the customer. Let's say a customer wants to get a good system where you can crop in and automate the process, that feature was not available in IBM. So we spoke to them and they released the setup for tax availability for BAW. We are working on features based on our requirement specifications.

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Assistant Vice President at a financial services firm with 1,001-5,000 employees
Real User
Aug 30, 2020

We are having a problem because we want to migrate to the cloud, but it necessitates using the Red Hat OpenShift platform. Sometimes, we feel like we are not getting the full features of the content management capabilities. We find that some of the small players like NewGen and Documentum are doing a better job at this. It is difficult to integrate with FileNet. It is already bundled and they are now using automatic integration, but it is lacking in usability. We want something that is more platform-independent. For example, using the scanner application, we have to use a thick client. Even though we have a content analyzer, in some cases, we first scan with a thick client and then replace it with a thin client.

Consultant at a engineering company with 11-50 employees
May 6, 2020

In terms of improvement, it could be less complex. It's quite a complicated software.

George Thomas - PeerSpot reviewer
Lead Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Mar 9, 2020

The setup and installation process could be made easier. Technical support is in need of improvement.

Vice President at a financial services firm with 5,001-10,000 employees
Real User
Feb 17, 2020

The UI of the solution is not good. They should work to update the solution and make it better and fresher. They should consider adding robotics. There should be a move to integrate the solution with RPA.

Senior Manager at Cognizant
Real User
Jun 19, 2019

In the market, Appian is quoting, "Low quote or no quote." IBM is almost to the point of no quote, but it is not there yet. Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view. More education and training of users is required.

Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Jun 19, 2019

I am not that excited about the move to using BPM on the web. I like the thick client, because it seems a bit faster. However, I haven't put a timer to it. Previously, we wrote our own case management solutions, because they weren't there yet. Therefore, I am excited to see what we can do with the new case management tools inside of BAW. However, we haven't used them yet. We would like to use machine learning to drive rules in ODM. The complexity of the rules that we can write for it is not quite what we want yet. Technically, it does everything I want it to do. However, the development UI is sometimes a little slow. The speed of response could use improvement.

Sales Engineer at a tech services company with 11-50 employees
Jun 18, 2019

I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list. There were some issues with it historically. For example, people didn't like the UI, but the UI is great now.

Principal Consultant at a tech services company
Jun 18, 2019

The usability could use improvement at the data-visualization level. Also, there is room for improvement around the effort it takes to stand up and develop the solutions that are more complex, although I think that is getting addressed. I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful.

Solution Engineer at a tech services company with 51-200 employees
Real User
Jun 18, 2019

From what I understand, in the next release they're actually going to combine all of this together as one integrated solution. Obviously, once they started acquiring more and more products, the flavors were going to be there. Sometimes, you need an integrated solution. Customers don't want to have to say, "Oh, I'm acquiring this product, now I have to go build up that product. I have to go and build something else in another product and integrate." If we could have one unified way to build a solution, that would really help.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Oct 25, 2021
And why?
See 1 answer
Oct 25, 2021
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing enterprise-grade automation. As per executing the workflow, it does the job. Its deployment has the advantage of having a practically unlimited amount of space. Additionally, the document store is very useful. IBM’s BPM has several downsides, though. The debugging needs improvement. You cannot use the events or logs to find them. It is also difficult to integrate with other tools, which makes importing and exporting more difficult. If you want to use IBM BPM, keep in mind there is not a clear mechanism to achieve processes, data sources, or data. The price is also on the higher side. One of the reasons we chose IBM BAW is that it is a newer solution. IBM BAW combines the IBM Case Manager (ICM) and IBM Business Process Manager (BPM). The solution is very easy to configure, but it is the strong automation and business process modeling that we like the most. IBM BAW has strong integration and orchestration capabilities, which gives you much-needed flexibility. The dashboard and the different view modes give us options to access what we need. You can also access the reports on the screen. That being said, IBM BAW does leave some room for improvement. The setup and installation process has a learning curve. It takes time and expertise to implement features like the content manager, for example. Conclusion IBM BAW is a newer and more complete solution for us. Although IBM BPM has worked well for a decade and still does, its combination with the case manager seems like a convenient evolution.
User at BCI
May 25, 2022
What are the differences between IBM digital business automation using UiPath versus IBM Robotic Process Automation using Automation Anywhere?
2 out of 6 answers
Daniel Robus - PeerSpot reviewer
Go To Market Executive at #Liferocks Consulting
Nov 3, 2020
My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?  If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.  If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.  I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
Jack Frano - PeerSpot reviewer
Principal at Adaptive Growth, Inc
Jul 6, 2021
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.  I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.  
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