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What needs improvement with FireEye Email Security?

Please share with the community what you think needs improvement with FireEye Email Security.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
33 Answers

author avatar
Top 20Real User

If they want to be as primary or best solution, they need to have better email management features. SMTP handling is sometimes poor because you do not have a lot of options for routing. For example, if you are using IronPort and FireEye, and you want to do some complex routing and features, IronPort will beat FireEye with no effort. The email gateway environment does its work as long as it is not too complex or sophisticated you will notice some decrease in performance.

author avatar
Top 5Real User

The spam detection feature could be better. As users, we don't have any control. It detects and blocks spam based on spam engine conditions. But many emails that shouldn't be blocked are getting blocked this way, and we have to raise a ticket for the False Negative cases and it takes time to get resolved. Every time we raise ticket, support requests received original email sample all the time to resolve the cases which is not possible to provide all the time.

author avatar
Real User

The reporting aspect of the solution needs improvement. The solution needs to offer antivirus and antispam features onto the on-premises deployment model.

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