Manager, Information Technology at a healthcare company with 201-500 employees
Real User
Top 20
2025-03-11T14:48:35Z
Mar 11, 2025
My problem is that there's a technical glitch and they don't have a fix for it. It's not working with the latest version of Windows, which is a problem. My hands are kind of tied.
The product should be more responsive regarding feedback if it detects something in our infrastructure. I believe there's a backend that their engineers use to detect viruses in our system. We would appreciate it if they could promptly provide feedback and give us recommendations on how to better protect our infrastructure beyond their system. Additionally, we hope for improved integration with the other systems we currently use. It would be beneficial if they could collaborate to create something that facilitates integration between these systems.
There could be an option for users to restart the system without a password. At present, when we provide remote support, they can’t access the system without an encryption password.
Senior Information System Officer at a construction company with 51-200 employees
Real User
2022-08-26T16:50:05Z
Aug 26, 2022
The updates have become smaller and smaller. There have been issues with updating in the past. For example, updating from version seven to eight was a challenge. If you have issues with your network, you can't get updates, which is a problem.
IT Network Administrator at a engineering company with 201-500 employees
Real User
2021-09-07T11:42:43Z
Sep 7, 2021
The pricing is middling and could be a bit lower. The solution should have better synchronization with active directory users and passwords for use in the encryption. A single sign-on would be useful.
Senior Information System Officer at a construction company with 51-200 employees
Real User
2020-03-30T07:58:13Z
Mar 30, 2020
The updates could be improved and also done more frequently. I would like to see better compatibility with mobile devices. Most of the time, people are connecting to our server using their mobile device.
System Organizer at a translation and localization position with 1-10 employees
Real User
Top 5
2020-02-18T07:41:14Z
Feb 18, 2020
Sometimes the server console is very slow, so the performance could be improved. The documentation is in need of improvement. Scalability needs to be improved because we have a lot of computers and it is affecting us. A lot of spam emails still get through, so I think that this is an area that can be improved. There is a bug with the licensing that has been a problem for at least a couple of years, which is something that they need to fix.
Endpoint Encryption is a vital security measure that ensures data remains protected on endpoint devices by encrypting files and drives, safeguarding sensitive information from unauthorized access and breaches.Endpoint Encryption involves the use of algorithms to secure data on devices such as laptops and smartphones, preventing access from unauthorized users. It is crucial for organizations to protect their data integrity and confidentiality, safeguarding information whether the device is...
My problem is that there's a technical glitch and they don't have a fix for it. It's not working with the latest version of Windows, which is a problem. My hands are kind of tied.
The product should be more responsive regarding feedback if it detects something in our infrastructure. I believe there's a backend that their engineers use to detect viruses in our system. We would appreciate it if they could promptly provide feedback and give us recommendations on how to better protect our infrastructure beyond their system. Additionally, we hope for improved integration with the other systems we currently use. It would be beneficial if they could collaborate to create something that facilitates integration between these systems.
ESET Endpoint Encryption needs to improve pricing and security.
From an admin perspective, the solution's UI could be more user-friendly.
There could be an option for users to restart the system without a password. At present, when we provide remote support, they can’t access the system without an encryption password.
There should be more frequent updates.
The initial setup could be made easier.
The updates have become smaller and smaller. There have been issues with updating in the past. For example, updating from version seven to eight was a challenge. If you have issues with your network, you can't get updates, which is a problem.
The pricing is middling and could be a bit lower. The solution should have better synchronization with active directory users and passwords for use in the encryption. A single sign-on would be useful.
The updates could be improved and also done more frequently. I would like to see better compatibility with mobile devices. Most of the time, people are connecting to our server using their mobile device.
Sometimes the server console is very slow, so the performance could be improved. The documentation is in need of improvement. Scalability needs to be improved because we have a lot of computers and it is affecting us. A lot of spam emails still get through, so I think that this is an area that can be improved. There is a bug with the licensing that has been a problem for at least a couple of years, which is something that they need to fix.
Integration with central management needs improvement.
I would like more robust reporting as part of the Remote Administrator.