The place where this application can most probably be improved is in the integration with other environments. Right now we have it on-premises, but our plan is to have it on cloud and we have already taken steps with Microsoft to implement this goal. After we move it to the cloud, we will want to add other applications and other data sources to what is already available in order to more easily move the data from one place to another and to use it from different applications. Broader integration would give the user more flexibility. This is why, from my point of view, integrating with other environments is the most important feature that needs to be expanded. As an example, IBM has a cloud solution that gives users the capability to connect between different clouds. No matter what kind of cloud you are using the data becomes universal through the capabilities of the IBM solution. You can ensure data security and can move data from one cloud to another. This is the kind of thing I mean by integration. It is an integration of administrative work, resource usage and also of the different environments. Right now we have some things on-premise and we have part of it in the cloud. Most probably will be not only be using Microsoft cloud in the future but also Amazon and Google as well. We want to have this application everywhere in this environment and to be able to use only one interface to let us know what volume of resources we are using, how much different solutions cost us, and if our usage is effective. This way we can make evaluations and change if necessary. The economy of our model is very important for us. The other less important point is that the deployment could be faster. We deployed the solution with the help of a vendor, and I do not blame the vendor that things seemed to come together a little slowly because it was not easy to do. I think the implementation can be simplified a little by the manufacturer.
Citrix has to support all of the hypervisors including KVM. The technical support is not as good as it is with other vendors and it should be improved.
There are a few things I would like to see improved. First, the price can be improved for sure. Microsoft does not have support for this type of solution to make it easy to use the product. But in using Citrix, I can provide remote access support. The features I use with Citrix cannot be found in Microsoft products with any solid alternative. RDP (Remote Desktop Protocol), which is the Microsoft solution, is limited. If you try to go with the solution in the cloud, the RDP is still very slow because there is an HTTPS overlap on the RDS (Remote Desktop Services), and RDP is not secure enough. They also could improve support for the integration of these products. The other thing I would be looking for in the next release is that they make improvements to roaming profiles. I think they have already made some additional efforts to improve this. It's good, but it could be better. Most of the problems I come across are caused by profiles being incorrect. That should be fixed but it may not be possible on the Citrix side because it is really a Microsoft issue.
IT Operations Service Delivery Senior Manager at e-finance
Real User
2019-07-04T22:17:00Z
Jul 4, 2019
Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent. It is necessary to support this transparently so that any USB device can be used.
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IT Operations Service Delivery Senior Manager at e-finance
Real User
2019-03-05T06:25:00Z
Mar 5, 2019
Eliminating the need of Windows terminal server because it increases the cost for each user as each PC that needs to connect must have its own terminal service license.
Printing is huge, there are a lot of shortfalls with supporting printing over XenApp. I know it isn't all a Citrix issue, Microsoft needs to do some work to get the print subsystem streamlined since it apparently hasn't been looked at since Windows NT4 days.
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For us, pricing is the most important feature to improve.
The place where this application can most probably be improved is in the integration with other environments. Right now we have it on-premises, but our plan is to have it on cloud and we have already taken steps with Microsoft to implement this goal. After we move it to the cloud, we will want to add other applications and other data sources to what is already available in order to more easily move the data from one place to another and to use it from different applications. Broader integration would give the user more flexibility. This is why, from my point of view, integrating with other environments is the most important feature that needs to be expanded. As an example, IBM has a cloud solution that gives users the capability to connect between different clouds. No matter what kind of cloud you are using the data becomes universal through the capabilities of the IBM solution. You can ensure data security and can move data from one cloud to another. This is the kind of thing I mean by integration. It is an integration of administrative work, resource usage and also of the different environments. Right now we have some things on-premise and we have part of it in the cloud. Most probably will be not only be using Microsoft cloud in the future but also Amazon and Google as well. We want to have this application everywhere in this environment and to be able to use only one interface to let us know what volume of resources we are using, how much different solutions cost us, and if our usage is effective. This way we can make evaluations and change if necessary. The economy of our model is very important for us. The other less important point is that the deployment could be faster. We deployed the solution with the help of a vendor, and I do not blame the vendor that things seemed to come together a little slowly because it was not easy to do. I think the implementation can be simplified a little by the manufacturer.
Citrix has to support all of the hypervisors including KVM. The technical support is not as good as it is with other vendors and it should be improved.
We would like to be able to provide VDI, a full desktop, to each of our users.
There are a few things I would like to see improved. First, the price can be improved for sure. Microsoft does not have support for this type of solution to make it easy to use the product. But in using Citrix, I can provide remote access support. The features I use with Citrix cannot be found in Microsoft products with any solid alternative. RDP (Remote Desktop Protocol), which is the Microsoft solution, is limited. If you try to go with the solution in the cloud, the RDP is still very slow because there is an HTTPS overlap on the RDS (Remote Desktop Services), and RDP is not secure enough. They also could improve support for the integration of these products. The other thing I would be looking for in the next release is that they make improvements to roaming profiles. I think they have already made some additional efforts to improve this. It's good, but it could be better. Most of the problems I come across are caused by profiles being incorrect. That should be fixed but it may not be possible on the Citrix side because it is really a Microsoft issue.
Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent. It is necessary to support this transparently so that any USB device can be used.
Eliminating the need of Windows terminal server because it increases the cost for each user as each PC that needs to connect must have its own terminal service license.
The monitoring and management is in need of improvement.
We are looking for speed and agility in an environment. We want to see that the SAN storage can be policed and can detect a network latency.
The video conferencing feature needs to be improved.
Printing is huge, there are a lot of shortfalls with supporting printing over XenApp. I know it isn't all a Citrix issue, Microsoft needs to do some work to get the print subsystem streamlined since it apparently hasn't been looked at since Windows NT4 days.