The protocol is quite complicated, which may not be something that could be improved, but it would be better if it was simplified. It takes a bit of learning. It guides you through it, but sometimes it can be a bit difficult to find exactly the right feature, without having to search through a lot of things, but the documentation provided is quite good.
Managing Director at a tech vendor with 11-50 employees
Real User
May 17, 2020
Some customers in the financial sector do not like the cloud solution because they don't want data to be transferred to a US-based cloud. In these cases, customers would like to have an on-premises deployment. It is not tailored for the SMB market and not really deployable in such an environment.
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The product's user interface is clunky. We have difficulty in finding what we need. I would also like to see automation in the onboarding processes.
The protocol is quite complicated, which may not be something that could be improved, but it would be better if it was simplified. It takes a bit of learning. It guides you through it, but sometimes it can be a bit difficult to find exactly the right feature, without having to search through a lot of things, but the documentation provided is quite good.
Some customers in the financial sector do not like the cloud solution because they don't want data to be transferred to a US-based cloud. In these cases, customers would like to have an on-premises deployment. It is not tailored for the SMB market and not really deployable in such an environment.