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2020-07-23T07:58:42Z

What is your primary use case for ConnectWise Automate?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
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66 Answers

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Top 20Real User

We primarily use the product for incident handling in our networking and security operations center.

2021-12-08T16:14:34Z
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MSP

It is a monitoring and automation platform. So, you handle alerts, and then you automate the fixes. We are using its latest version. It is cloud-based.

2021-11-05T12:38:21Z
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Top 5LeaderboardReal User

We primarily use the solution to manage our clients. We use the solution to get into their computers for remote support and tasks of that nature.

2021-09-20T18:10:45Z
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Top 5LeaderboardReal User

Automate also pushes out patching and different things to different products that we have. We also use it to desktop manage, et cetera. Our third-party provider uses ConnectWise as their ticketing system.

2021-09-01T09:28:57Z
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Top 5LeaderboardMSP

Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.

2020-12-01T17:43:28Z
author avatar
Top 5LeaderboardReal User

We are a service provider. The solution is primarily used as both an in-work controller and central control.

2020-07-23T07:58:42Z
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