How do you or your organization use this solution?
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We primarily use the product for incident handling in our networking and security operations center.
It is a monitoring and automation platform. So, you handle alerts, and then you automate the fixes. We are using its latest version. It is cloud-based.
We primarily use the solution to manage our clients. We use the solution to get into their computers for remote support and tasks of that nature.
Automate also pushes out patching and different things to different products that we have. We also use it to desktop manage, et cetera. Our third-party provider uses ConnectWise as their ticketing system.
Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.
We are a service provider. The solution is primarily used as both an in-work controller and central control.
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