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What advice do you have for others considering HelpSystems Intermapper?

If you were talking to someone whose organization is considering HelpSystems Intermapper, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
33 Answers

author avatar
Top 10Real User

I would recommend this solution, but it really depends on what you're looking for. HelpSystems Intermapper is more like a network topology tool in my opinion. This solution is more relevant for service providers, like SP organizations. That's where it helps as compared to other systems. You can take different environments for other systems, for example, Azure can be extremely important for intensive application monitoring. For a company for which I build the network, we had the IT system and homegrown systems. Some homegrown systems were SNMP-based, but we didn't have an SNMP system admin. We just had a person who was responsible for utilizing different applications, such as KRTG or Cacti. There was a lot of struggle in dealing with all these systems. These systems weren't exactly network interactive. It was back in 2002 or 2003 when I became familiar with HelpSystems Intermapper, and it really got my attention right away. You could see live networks and live devices. I like HelpSystems InterMapper ever since. I am kind of a huge fan of this solution. In my 15 years of managing different software, I feel if InterMapper had a better SLA reporting and monitoring feature, it would have been especially awesome. It is almost perfect. I would rate HelpSystems Intermapper a seven out of ten. If somebody would pay attention and add advanced SLA monitoring to the map, it would be a nine.

author avatar
Top 20Real User

My advice is to make sure that you are clear about your requirements rather than going for a solution-based approach. You should know your needs and what you're looking for. There are thousands of product offers on the market which can do network monitoring but it should start with your needs. I would rate this product an eight out of 10.

author avatar
Real User

Put Intermapper in as your base to start from, hands-down. My most important criterion when selecting a vendor is product reliability. It actually has to run. A lot of products make promises and the stuff just doesn't work. I would rate Intermapper a nine out of 10. Actually, it's a 10 because it does what it says it will do. In and of itself it's a 10. But I would like to see additional features put into it.

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