Untangle Application Control Reviews

What is our primary use case?

We are an MSP. We are using this solution for prioritizing applications. 

What is most valuable?

Content filtering is really easy to use. We have rules for content filtering. One of the rules that we have is that if it is not an SSL site, it should block the site. It scans, and if it finds a bad site, it is not going to allow it. We can also block based on what the company wants us to block. If the company wants us to block porn, we'll block porn. If the company wants to block social media, we're going to block social media.  It is very easy to deploy. They offer zero deployment, and it is very easy to create VLANs and set up bypass rules. It is also very easy to install the certificates on each machine for SSL inspection.  One of the features that I like overall on their firewall is that they've got free cloud management that comes with your subscription. It is an all-around reliable firewall, and I really like it a lot.

What needs improvement?

The only thing that they need to improve is that they drop sessions. Currently, if you see a session come in, such as a DHCP session or a VPN session, you don't have the ability to click on that session, hit drop, and have them re-negotiate. It would be a really nice feature, and they are working on it. This is the only feature that is missing.

For how long have I used the solution?

I have recently started dabbling or playing with it. It has been a few months.

What do I think about the stability of the solution?

I like it. I've been working with it a little bit, and based on that, it works really well. It is very easy to prioritize what you need.

What do I think about the scalability of the solution?

Scalability depends on the unit. They've got different units. They've got the units 10 to 50, and then you've got 50 to 200, just like a SonicWall or any of the other ones. The config can always be the same. You just need to add the number of users that you're pushing through it. We are an MSP. For the general office, we have 10 to 25 office users. We are starting to work in the government and public sector now.

How are customer service and support?

Their technical support is of top quality.

Which solution did I use previously and why did I switch?

We didn't use any other solution. The closest thing we came across was Zorus.

How was the initial setup?

It depends on your knowledge level. If you know what you're doing, it is easy. If a level-one IT person first pulls them out of the box and reads a little bit, he or she will be able to figure it out. If you've got a bunch out there, you can always make a copy of your config, and then you can just push that onto another. If your configs are pretty much all the same and you're using the same setup for everybody, you can set and rebuild it. You can just push the same config to multiple devices and change a few things.  One nice thing is they also back up your config to their cloud controller. If you make a change and it isn't working, you can actually go to their cloud login and restore that last config on the unit just by clicking on it. It makes it pretty easy.

What about the implementation team?

Anybody can deploy it. In my team, it is just a few of us, so we all kind of do it, but there has to be a minimum of five users for us to put it in. 

What's my experience with pricing, setup cost, and licensing?

Everything is included on the firewall at one price point, and we sell it for $70 a month, which includes the hardware.

What other advice do I have?

I would advise others who are looking into implementing Application Control to check out Untangle first. I would rate Untangle Application Control a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises