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Trellix Endpoint Security OverviewUNIXBusinessApplication

Trellix Endpoint Security is #3 ranked solution in XDR Security products and #14 ranked solution in endpoint security software. PeerSpot users give Trellix Endpoint Security an average rating of 8.0 out of 10. Trellix Endpoint Security is most commonly compared to McAfee MVISION Endpoint: Trellix Endpoint Security vs McAfee MVISION Endpoint. Trellix Endpoint Security is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 25% of all views.
Trellix Endpoint Security Buyer's Guide

Download the Trellix Endpoint Security Buyer's Guide including reviews and more. Updated: July 2022

What is Trellix Endpoint Security?

Trellix Endpoint Security provides aggressive robust protection for every endpoint in an enterprise organization. Trellix uses dynamic threat intelligence and mounts a superb defense across the complete threat lifecycle. This solution will keep your organization more secure and resistant to any possible threat of risks. Trellix offers an amalgamated suite of next-generation endpoint security tools. These tools give users the benefit of machine learning, intuitive intelligence, and greater assistance to ensure their networks are being protected non-stop against threats - potential or realized - and can stop attacks before they happen. Trellix uses MDR (managed detection and response) and XDR (extended detection and response) to give users a comprehensive endpoint security solution.

Trellix Endpoint Security Benefits

  • Intuitive Protection: Trellix Endpoint Security learns and matures to ensure organizations are continuously protected in today’s aggressive threat environment. Users have full visibility and greater control of all endpoints and are able to utilize Trellix Endpoint Security’s potent threat detection, prevention, investigation, and response to keep their enterprises safe and secure.

  • Streamlined Security Protection: Users have a single view of full transparency into how their networks are performing and the overall effectiveness of the security. Users can access the solution from anywhere and manage automated workflows. The solution allows for a streamlined security process to improve the overall reliability of the organization's security and can effortlessly scan through hundreds of thousands of endpoints in minutes.

  • Robust Risk Management: Stop attacks before they occur and keep abreast of potential threats with intuitive threat prioritization. Receive easy to understand risk assessment and repair guidance without delay to prevent any possible lapses in security. Test scenarios will allow users to see how the organization would respond to a threat scheme.

Trellix Endpoint Security Top Features

  • Consolidated Management: Trellix offers numerous deployment options. The unique consolidated management process provides full transparency, cost-effective processes, improved IT functionality, and streamlined operations.

  • Intuitive Processes: Trellix can identify zero-day threats using machine learning and develop workable risk assessment to prevent attacks. Trellix intuitively creates protocols to recognize problematic processes that could lead to future attacks.
  • Reduced Impact on Resources: Trellix learns to focus on suspicious or anomalous activities by quickly identifying trusted activities to greatly reduce CPU consumption.

Reviews from Real Users

“It has a great console. We can manage everything from the central console and it is very easy. Every year we are getting the benefits of legacy also. It's easy to set up.” - S Fazlul H., IT Lead Engineer, Information Technology at Banglalink

“There is a new feature where you can set thresholds for all the CPU consumption allowing for no consumption on the servers when the scans happen. It is a separate plugin or addon, and if we have it on all the virtual machines it automatically checks the resources, and based on that, it will schedule the scans. That is something that I have not seen in other antivirus solutions, such as Symantec.” - Sabari K. Senior Engineer at a comms service provider

Trellix Endpoint Security was previously known as McAfee Endpoint Security, McAfee Complete Endpoint Protection, McAfee Endpoint Protection, Total Protection for Endpoint, Intel Security Total Protection for Endpoint, MCAFEE Complete Endpoint Protection.

Trellix Endpoint Security Customers

inHouseIT, Seagate Technology

Trellix Endpoint Security Video

Archived Trellix Endpoint Security Reviews (more than two years old)

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Technical Lead Specialist at a computer software company with 1,001-5,000 employees
Real User
Intrusion prevention that detects threats and protects your network, with good support

What is our primary use case?

The primary use case of this solution is for intrusion prevention.

We are service providers.

What is most valuable?

The most valuable features are the prevention layer that detects the signature value and prevents threats in the network.

What needs improvement?

The reporting could be improved, by providing more reporting features.

The resolution time should be faster.

For how long have I used the solution?

I have been working with McAfee Endpoint for more than ten years.

Buyer's Guide
Trellix Endpoint Security
July 2022
Learn what your peers think about Trellix Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,600 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have experienced a few issues.

How are customer service and support?

I have contacted technical support and they are good.

How was the initial setup?

The initial setup was straightforward.

It takes two days to deploy.

What about the implementation team?

We did not use a vendor or an integrator, we have our own team.

What other advice do I have?

I have experience with multiple vendors and this is a product I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
VP - Cyber Security at a manufacturing company with 1,001-5,000 employees
Real User
Very scalable and easy to manage but package size is too large
Pros and Cons
  • "The manageability of the product itself is its most valuable aspect. You have the underlying EPO, and on top of it, you can deploy the various components as you require. This is unlike other solutions like Symantec where you have to deploy everything or nothing. With this solution, you can choose to only deploy antivirus or only deploy a firewall, or only something else. I choose the components and that deployment is done through EPO. It makes manageability very flexible."
  • "There are two main areas that require improvement. One is the size of the packages. Although I'll admit manageability is good, if I want to deploy, let's say just the antivirus or just the firewall, each of those package sizes are quite large. They are sometimes as big as 200MB or 250MB. When I have operations in remote areas where connectivity is always poor, it's difficult. To deploy such a package in a remote location over the internet or something like that is always challenging."

What is our primary use case?

The solution has three primary uses for us. 

Our environment is Windows-based. We don't have Mac and very little space for Linux systems. We use the solution on all of our Windows devices as a basic antivirus protection. That's our first use case.

The second use case for the solution is to be able to have USB restrictions on my endpoints. 

And the third would be the protection of machines when, especially now in this COVID-19 climate, users connect from home. There are a lot of network-based attacks. When users are connecting from other networks, they're protected from dangers with this solution

What is most valuable?

The manageability of the product itself is its most valuable aspect. You have the underlying EPO, and on top of it, you can deploy the various components as you require. This is unlike other solutions like Symantec where you have to deploy everything or nothing. With this solution, you can choose to only deploy antivirus or only deploy a firewall, or only something else. I choose the components and that deployment is done through EPO. It makes manageability very flexible.

What needs improvement?

There are two main areas that require improvement. One is the size of the packages. Although I'll admit manageability is good, if I want to deploy, let's say just the antivirus or just the firewall, each of those package sizes are quite large. They are sometimes as big as 200MB or 250MB. When I have operations in remote areas where connectivity is always poor, it's difficult. To deploy such a package in a remote location over the internet or something like that is always challenging. 

The second improvement I would like to see would be to make the speed of the updates much faster. I've seen other vendors that have already released an update for new ransomware and yet McAfee has not. They seem to generally delay releasing an update to protect against something, which can be dangerous as it gives malicious content time to spread. 

For how long have I used the solution?

I've been using the product for almost two years at this point.

What do I think about the stability of the solution?

I would say on a scale of one to 10, the scalability would rate at an eight. It's not perfect and there's room for improvement. However, it's generally been stable for us.

We've seen some versions of McAfee not functioning correctly. Then, suddenly, we had to put in a patch. Occasionally, the notes are not there and when we raise a ticket with the support they came back and say, "Oh no, no, this version has a bug, you guys will need to move to a new version."

What do I think about the scalability of the solution?

The scalability of the solution is good. We've actually scaled up, so we can speak from experience. We initially rolled out to a smaller set of users and then eventually to our entire base. We've scaled up to about 15,000 users at this point. There were no issues in doing so. It's quite straightforward to expand outwards as needed.

How are customer service and technical support?

Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't really offer a solution. The responses that we have gotten from support is something that we have already tried or they'll simply tell us to move to the next version. That requires us to deploy to 15,000 users. They don't go out of their way to be helpful. 

Which solution did I use previously and why did I switch?

We've always used McAfee. There never has been another solution that the organization has tried out.

I personally have worked with a few other solutions. I'm not talking about next-generation products, like a CrowdStrike or a Carpenter due to the fact that they are a different league altogether. However, I would say I've had extensive experience with Symantec also. 

In terms of Symantec versus McAfee, the two big differences are that on McAfee I am able to scale quite well and now, especially with users who are connecting from home, I can see users' statuses over the internet. That way, we can check the health of the machine and update machines remotely. That isn't the case of Symantec. Unless the user connects to back to the office VPN we will not be able to do as much.

However, where McAfee falters is the size of the modules, which are quite large.

How was the initial setup?

The initial setup was simple and the deployment itself was straightforward. The was no complexity in terms of the architecture or the initial deployment of the solution.

I came into the organization when McAfee was already deployed. However, I've set up some other packages. For example, although McAfee was already deployed, the USB blocking features module, took about two months I would say to deploy across the network.

We have a team of approximately four people the deploy patches and updates and generally maintain the solution.

What about the implementation team?

We deployed the solution ourselves and continue to deploy any ancillary modules on our own as well. We don't need the outside assistance of consultants or integrators. We have a team that manages these items in house.

What other advice do I have?

I would advise, if somebody's looking at buying a brand new solution fresh or have a solution coming up for renewal, to look at the next generation antivirus products. The next-generation products are far more sophisticated. They might be a little higher in price, but in terms of manageability, updates, and the packet size, they are far superior. 

McAfee has released something called Envision. It's a next-generation antivirus. In this other solution, they have incorporated a lot of next-generation technologies. It's a different license and a higher-priced license altogether. 

Overall, I would rate this solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trellix Endpoint Security
July 2022
Learn what your peers think about Trellix Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,600 professionals have used our research since 2012.
Senior Consultant at GS-SCPD
Consultant
A stable solution with good technical support

What is our primary use case?

This is part of our network security solution. We have it running on different servers and workstations that are on different platforms.

What is most valuable?

McAfee EndPoint Security has a lot of good features that work well if they are implemented properly.

What needs improvement?

This solution is difficult to implement. There are lots of features but it has to be implemented the right way.

I would like this solution to do what Palo Alto traps does because I would only need to run this one product.

For how long have I used the solution?

I have been using McAfee Endpoint Security for perhaps the last ten years.

What do I think about the stability of the solution?

It is stable, once it is configured and set up properly.

How are customer service and technical support?

The technical support is good but the local people are bad.

How was the initial setup?

On the workstation, the initial setup is easy.

For the server, it takes a long time for your people to implement it.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DavidJuste - PeerSpot reviewer
IT Manager at a retailer with 10,001+ employees
Real User
Simple and straightforward with good rogue detection and web filtering features
Pros and Cons
  • "The solution is broken down into different components from the portals. Web filtering, which is an added feature has been great for us."
  • "On the next release, they should build an easier way to see a repair option within the McAfee icon on your system tray. If there was an issue, you should be able to contact the user or just right-click on "repair". That would be a very good feature to add. That could be a place of improvement, just adding that button, or customizing it."

What is most valuable?

The solution is broken down into different components from the portals. Web filtering, which is an added feature has been great for us. Other than that, we also make use of other products under McAfee, so it was DLP, HIPS, as well. Rogue Detection is more for detecting and managing systems on our network. That worked very well for us. From an interface point of view, it's really simple and straightforward.

What needs improvement?

On the next release, they should build an easier way to see a repair option within the McAfee icon on your system tray. If there was an issue, you should be able to contact the user or just right-click on "repair". That would be a very good feature to add. That could be a place of improvement, just adding that button, or customizing it.

For how long have I used the solution?

I've been using the solution for 1.5 years.

What do I think about the stability of the solution?

We have good compliance. Compliance is using it at the moment, so we work 90% plus. It works well. It's being used on a daily basis and runs very well.

What do I think about the scalability of the solution?

The solution is simple to scale. In South Africa, we have about 12 to 18,000 deployed and over 18,000 Endpoint users. We have two servers as well. 

How was the initial setup?

Installation was a bit complicated right in the beginning. We obviously had to use a different extension and some of the policy had to be modified, changed or migrated across, but there were no other issues.

What other advice do I have?

I've been using the Complete Endpoint Protection for maybe a year and a half, but the other half of the McAfee Suite, the McAfee Virus Enterprise, I've used since 2012 and then it migrated to McAfee Endpoint.

From a customer point of view what they need to look out for is just mainly some of the products that they use to make sure the exclusions are correct. The processes that they need to exclude, as well, are done correctly. It is mainly on the exclusions to ensure they don't have any impact.

I would rate this solution eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Beşir Kayar - PeerSpot reviewer
Consultant and Founder of Company at Viznet Bilişim Hizmetleri Tic. Ltd. Şti
Reseller
Offers powerful management tools and has good integration abilities
Pros and Cons
  • "When Intel acquired McAfee they worked on the protocol so that all vendors can work on the same platform. It's a very big improvement in McAfee. All McAfee products talk to each other. Other vendor's products can join this platform as well so it makes it more powerful on the enterprise side for McAfee."
  • "The initial setup is complex. It is a very complex product. You must have experience with it."

What is most valuable?

In terms of features, its internet exchange is also perfect. I mostly like the powerful management tools. It's got a lot of detail, so it's powerful.

What needs improvement?

They don't have any gateway solution. In the past, they did. I think they need a gateway solution to control internet traffic. In the next solution, it will improve the total security, on the network security side if they add this. 

In Turkey, according to regulations, the main platform must stay on on-prem, not on the cloud. Most of the customers are still using the mail gateway solution but McAfee stopped developing mail gateway security. For us, it's one of the missing pieces on McAfee in Turkey. They're right, they saw that mail business is going to cloud but in closed countries, we need a gateway solution. McAfee is missing this.

In the next release, they should add something that converts the endpoint business switch for the endpoints. They can integrate side endpoints and try to add them to an existing endpoint, or maybe they can match all these add-ons on a single agent. 

For how long have I used the solution?

I've been using the solution for 15 years.

What do I think about the stability of the solution?

All McAfee products are stable at the endpoint. That only changed when Microsoft announced a new update, and we can foresee compatibility problems. Normally if McAfee gives 1-gigabyte throughput in production, you will see the performance and stability. McAfee's products generally are stable, when I see the from the production angle. Approximately all of the products are stable.

What do I think about the scalability of the solution?

It's very easy to scale. You can deploy a conservative amount easily. If there are other branches, McAfee is the best solution for that kind of implementation. Scalability is very high. With the cloud solutions available after McAfee acquired Skyhigh, they can also offer a solution on the cloud side. On-prem and also cloud allows McAfee to be a full solution for the customers.

How are customer service and technical support?

Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with technical knowledge. Generally, when I was on the technical side, when I called the support team, in an hour or two maximum someone would connect to the system and start to investigate. In the end, most of my problems have been solved via the technical team.

How was the initial setup?

The initial setup is complex. It is a very complex product. You must have experience with it. If not, installation can be disastrous. You must have experience with it because it's not easy. But if you install it perfectly everything can then be done automatically and it's more powerful.

What other advice do I have?

Everything has been simplified. On the endpoint side, there is also a lot of improvement.

When Intel acquired McAfee they worked on the protocol so that all vendors can work on the same platform. It's a very big improvement in McAfee. All McAfee products talk to each other. Other vendor's products can join this platform as well so it makes it more powerful on the enterprise side for McAfee.

With a knowledgeable technician that has a lot of experience with the product, you won't have problems. If you work with a less experienced person, implementing the solution can become a problem.

I would rate this solution a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Assistant Administrator at a healthcare company with 1,001-5,000 employees
Real User
Good endpoint features and easily scalable
Pros and Cons
  • "The initial setup is straightforward, not complex."
  • "The solution could use better updates and fewer bugs."

What is most valuable?

Firstly, the Real-Time Protect and the dynamic application containment, are two great features out there. The endpoint features are also good. The new version is quite good as compared to the older version and interface. It's a replica of the VAC. It's good.

What needs improvement?

The solution could use better updates and fewer bugs.

For how long have I used the solution?

I've been using the solution for 11 years.

What do I think about the stability of the solution?

It's quite stable. There are no performance issues or there is no concern that we have received so far. That's good.

What do I think about the scalability of the solution?

It's easy to scale, but it depends upon your skillset as well. So if you have a good skill set, you can manage each and everything very easily.

How are customer service and technical support?

For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle East and if you try to get the support it's really bad support. When you are in Asian countries, you get good support because of the experience in the region. For the US and UK, they have good support centers. So there is no issue with that.

How was the initial setup?

The initial setup is straightforward, not complex.

What about the implementation team?

We implemented the solution on our own.

What other advice do I have?

For performance, they have introduced a new feature. McAfee decides what they want to scan and it reduces the performance of the system. So generally what happens is when McAfee scans a file, it stores the files in the cache. Next time, if there are any changes in the file, then only it will scan the file. Otherwise, it will not scan it. That's how they have increased in the performance inside.

I would rate this product eight out of 10.

In new units, the initial agenda, they are changing a lot of things and there are lots of bugs we normally we didn't use to see. Again, we had to rely on some updates, and the way that it appears, the mechanism, they have changed it. So lots of things involved like bugs and issues related to the different parts of the product are challenging. Otherwise, it's good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Deepti Tewari - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees
Reseller
Valuable endpoint management features and their technical support is very good
Pros and Cons
  • "The new central console is better than the earlier one."
  • "Sometimes, while installing the ePO, we were getting so many errors and I don't know why it happened."

What is most valuable?

I find the endpoint management feature the most valuable. I like the exploit blocking, the anti-exploit.

What needs improvement?

The solution is getting better. The new central console is better than the earlier one. Earlier it was too complex to find out which option was there. So, if there was a search menu for certain things and if I wanted to enable or disable something, I couldn't. Now there's a search menu that I can type into and I can navigate through the menu to where I want to go.

There are still too many options but it is better now.

Sometimes, while installing the ePO we get many errors and I don't know why they happen. So I just want them to work on that part. So that during the implementation there will be fewer errors.

I'm not sure if McAfee supports patching. They could add vulnerability scanning as a feature. I know the setting is already there, but if they could add a feature of vulnerability scanning and patching that would be great.

For how long have I used the solution?

I've been using the solution for 3.5 years.

How are customer service and technical support?

Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle East, it's good. If I have a ticket they follow up and give a call. I don't know where support is set up for the Middle East, if it's in the area, but those guys are very nice.

What other advice do I have?

I would like to recommend the solution. It's better, and pricing wise, it's worth it. It's really worth it as compared to other advanced malware security solutions in the market. They are costly, like anything. And the technical support good, even though the solution is new. The solution is not yet mature. Pricing is fairly affordable for all enterprises, big or small. 

I would rate this solution an 8.5 out of 10. Because sometimes it makes machines really slow. There are a lot of features. I enabled all the layers but it sometimes makes systems slow. The solution keeps on adding engines and engines. If they can add everything in one engine instead of having multiple engines, then I would really say the system would work faster. I'd say it's not that bad, but it's not that good. The speed is still better than other versions in the past that came out.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Owais Yousuf - PeerSpot reviewer
Solution Architect Security at a tech services company with 201-500 employees
Reseller
Enterprise endpoint security offerings are centrally managed and defend against the full threat spectrum from zero-day exploits to advanced targeted attacks.
Pros and Cons
  • "It has a very simple like multi-tenancy option and scalability is outstanding."
  • "Support-wise they need to be better."

What is our primary use case?


How has it helped my organization?


Controlling and Monitoring Change
Change control processes are often reactive and require manual responses, an ineffective approach to combating today’s threats and handling the growing number of devices in the IT infrastructure. The Security Connected approach from McAfee ensures that every desktop, server, application, network device, and database is in the scope of a change control solution, giving you critical visibility into who is using your systems and what activities are taking place.

Enabling Consumerization of the Workforce
A flood of iPhones, iPads, Android devices, and employee-owned laptops is hitting the workplace, bringing better productivity but also new security risks. Learn how businesses can effectively and securely enable the use of consumer-owned devices in the enterprise by protecting how data is being manipulated and controlling network access across mobile devices, laptops, desktops, and virtual desktops.

Managing Security and Risk
Limit your exposure to security risks that reveal customer data and internal assets. This solution guide addresses the importance of implementing a strategic security and risk management program focused on prevention and protection — helping you reduce incidents and risks throughout your entire IT infrastructure.

Obtaining Benefit from PCI
McAfee helps enterprises take a formal, strategic approach to meeting PCI DSS requirements — an implementation that can yield other cost saving and operational benefits to the business. McAfee compliance solutions automatically assess compliance status, proactively respond to any issues or potential violations, and continuously monitor controls across the enterprise.

Protecting Information
Your company’s sensitive information, including intellectual property, financial records, and personal information about employees and customers, is an attractive target for cybercriminals. The Security Connected approach from McAfee helps you secure sensitive information on databases, file servers, smartphones, email servers, and USB drives — while keeping it accessible to multiple users and groups.

Protecting Information from Insider Threats
Don’t overlook the threats to your data and network from company insiders. To address these risks, McAfee provides a new level of visibility into your organization with security controls that work together across endpoints, networks, and data to improve incident detection, protection, and response capabilities.

What is most valuable?

The following are the main features of the McAfee Suite:

  1. Threat/risk protection at the core level: All of the components , including the antivirus and exploit functionalities, all communicate with each other on a real-time basis.
  2. Machine learning: The McAfee Suite consists of sophisticated learning algorithms in order to precisely identify and confirm the presence of any malware, primarily based on their signature profiles.
  3. The containment of applications: With this feature, your IT security staff can mitigate the damaging impacts of malicious files (such as those found in phishing emails) and other types of malware by blocking them from entering further into your network infrastructure, and from there, isolating them.
  4. Endpoint Detection and Response (EDR): EDR is now fully integrated into the McAfee Suite and is completely automated. Any risks and threats can be curtailed by just a few clicks of the mouse.
  5. Centralized management: The McAfee ePolicy Orchestrator is a specific tool that allows for your IT Security staff to a get a much greater visibility and insight into your network infrastructure with easy-to-use and understandable at-a-glance dashboards.
  6. Proactive learning analysis: With machine learning algorithms, the McAfee Suite can quickly create models of your organization’s cyber-threat landscape and what potential malware attack vectors could like in the future.
  7. Sophisticated levels of anti-malware protection: The engine that drives the McAfee Suite is updated on a 24-7 basis via the McAfee Global Threat Intelligence feeds.
  8. Advanced threat forensic capabilities: With this functionality, your IT security staff can quickly determine where the malware resides in your network infrastructure, how they evolved and penetrated your lines of defense, and how long they have stayed in your systems.
  9. Malware behavior monitoring: This tool of the McAfee Suite can actually record the “behavior” of the malware in question while also studying its Attack Techniques and Procedures (TPPs). It comes with a comprehensive alert system and can even provide a sophisticated review (or “playback”) for the network administrator.
  10. Migration assistant: This functionality allows for your IT security staff to quickly migrate network security policies from legacy platforms into the McAfee Suite.

What needs improvement?

Business Support some times lazy but once they on board they will get the job done.

What do I think about the scalability of the solution?

With McAfee ePO software, you can scale your network vertically or horizontally.

  • Vertical scalability — Adding and upgrading to bigger, faster hardware to manage larger and larger environments. Scaling vertically is accomplished by upgrading your server hardware, and installing McAfee ePO on multiple servers throughout your network, each with its own database.
  • Horizontal scalability — Increasing the size of the environment that one McAfee ePOserver can manage. Scaling horizontally is accomplished by installing additional Agent Handlers, all sharing a single database.

    Make sure the McAfee ePO infrastructure is scaled to handle major peaks in outbreak situations.

How are customer service and technical support?

Technical support is getting better now, but previously, the support was not optimum or not available.  when we opened a case, the engineer took too much time to listen to us and then they collect all the information. But then he never came back to us. Sometimes, five days, three days, sometimes even two months would pass and nothing would happen. But now I can see that the tremendous change. From the moment you open a case, in the next hour, you will get a response from the technical support, so now I'm feeling that the support is getting better.

How was the initial setup?

Installing McAfee products is very easy. Not only at the endpoint. Any McAfee product, because of the Product and Installation guide available with good detailing,and the availability in the community & knowledge base articles. Most of the blogs you find even outside of the McAfee community, which help me in the deployment of McAfee products. So installation never seems to be hard for me.

What about the implementation team?

Experts

What was our ROI?

20 Months or less depending on each organization

What other advice do I have?

There are many other endpoint security solutions that are available today, but McAfee Suite has several distinct advantages when you make a procurement decision. For example:

  • All of the information, data, malware signature profiles, intelligence gathering, alerts, warnings and so on can be accessed and viewed very easily from just one console
  • You do not have to overspend on security technology, because all of the features described earlier comes as one unified, cohesive set. McAfee Suite also leverages all of the existing security features of the operating systems and virtualized environments also previously mentioned. So in the end, there is really nothing more that you need to add on
  • McAfee Suite can work as a single security solution for all kinds and types of device hardware and software such as workstations, servers, wireless/mobile devices, containers, virtual instances, and even those objects found in the Internet of Things (IoT)
  • McAfee Suite has been comprehensively tested by certified third parties and has proven itself in the real world
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Real User
Protects our network end-users from malware and viruses with intrusion alerts for devices
Pros and Cons
  • "McAfee Complete Endpoint Protection is stable. We don't have any bugs being reported."
  • "When it runs in the background of the endpoint, the devices get slowed down for some applications."

What is our primary use case?

McAfee Complete Endpoint Protection is mature, tested, and usual: this is our policy. We don't go for the latest releases. We go for the release which is before the last.

How has it helped my organization?

We have approximately 800 people using McAfee Complete Endpoint Protection. These are mainly end-users.

What is most valuable?

The feature I like the most in McAfee Endpoint Protection is when I get reports of unmanaged devices. These are kind of issues that alert me to address a problem. 

I need to find out how we can eliminate these devices which are connected to our network and not managed by McAfee.

What needs improvement?

In my experience, the main part of McAfee Complete Endpoint Protection that needs to be improved or simplified to make the platform better is the scanning features. 

Sometimes when it runs in the background of the endpoint, the devices get slowed down for some software applications.

The reporting should be used to enhance our analysis. There are some dashboards for user management. There is still improvement required with them.

For how long have I used the solution?

I have been using McAfee Complete Endpoint Protection for more than five years.

What do I think about the stability of the solution?

McAfee Complete Endpoint Protection is stable. We don't have any bugs being reported.

What do I think about the scalability of the solution?

For the scalability of McAfee Complete Endpoint Protection, it is easy to add more processes or add more users to the platform.

How are customer service and technical support?

The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to the second level. That was only one incident. 

So far, we are getting the expected customer support that we needed from McAfee.

Which solution did I use previously and why did I switch?

McAfee Complete Endpoint Protection is the only endpoint solution we've used.

What was our ROI?

We have not seen a return on investment. We don't do this kind of exercise to see a return on investment. Since it is working and there are not any security issues, we are safe. 

This is what we consider our return on investment for McAfee Complete Endpoint Protection.

What other advice do I have?

We recommend McAfee Complete Endpoint Protection. We watch threat reports for McAfee and search Gartner's Reports to see whether they are doing well or not.

On a scale from one to ten, I would rate the platform an eight. We were expecting more. They need to enhance the dashboard and scanning features.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
General Manager (Corporate Services) with 11-50 employees
Real User
Good endpoint control for network administration but needs better visuals in reporting
Pros and Cons
  • "The most valuable features are the adaptive tech on McAfee."
  • "McAfee Endpoint Protection could improve the word control feature."

What is our primary use case?

I am using McAfee Complete Endpoint Protection to control bandwidth. Any network administrator can do that easily. Control is the best part of Mcafee.

How has it helped my organization?

I need to be able to allow the amount of data used on an authorized user account., i.e. the amount of web data someone uses before a limit. I use other tools for that now.

What is most valuable?

The most valuable features are the adaptive tech on McAfee.

What needs improvement?

In our experience, McAfee Endpoint Protection could improve the word control feature. It is absent from the application. I couldn't do that.

Everything has been fine with the product. It could use better visuals. The tutorial is very limited. They need better training materials and visuals in reports.

For how long have I used the solution?

I have been using McAfee for over three years now.

What do I think about the stability of the solution?

McAfee Complete Endpoint Protection is very stable. 

What do I think about the scalability of the solution?

I don't know how much it can grow. Already you have the basic products that you need for the platform. We have about say 500 endusers and admins altogether. There are around ten admins for the solution.

How are customer service and technical support?

I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch it. They signed the consolation code for us.

I had a very good experience with McAfee customer support. I'm very satisfied.

How was the initial setup?

When I came in, there was a previous manager. He set it up. I had nothing to do with it.

What other advice do I have?

I would recommend McAfee Complete Endpoint Protection. It's an all in one endpoint. You can scale it. You can buy McAfee web control. You can buy other products.

You can increase as many products as you like as you go on. Most organizations don't have it and it makes controlling easier.

On a scale of one to ten, I would rate McAfee Complete Endpoint Protection a solid seven because a ten is perfect. I believe there are opportunities for improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
S.M.J.B.Samaranayake - PeerSpot reviewer
Systems Engineer at South Asian Technologies Pvt. Ltd.
Real User
All the features with an easy to learn interface that anyone can use

What is our primary use case?

Our primary use case is to provide our customers with an endpoint security solution.

What needs improvement?

Its pricing needs to be improved.

What do I think about the stability of the solution?

The stability of this solution is good.

They are releasing new versions every month.

What do I think about the scalability of the solution?

This solution is pretty scalable.

We have more than fifty users for this solution, and we plan to increase its usage.

How are customer service and technical support?

Our experience is from the technical support in India, and it is good.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup for this solution is very easy. Anyone can learn the interface.

The deployment takes approximately half an hour, depending on the speed of the server, and depending on the nodes. I can manage one thousand nodes in one week.

The maintenance of this solution requires two or three people.

What about the implementation team?

We used a partner to assist us with the implementation. It was our reseller, and they are good.

What other advice do I have?

I think McAfee is the best solution. Anyone can use it, the protection is good, and they have all of the features. There is user protection at a nice speed.

There have been some improvements in the latest version. For example, when you log in to the older version it is very slow sometimes. With the newest version, it is like they removed some things.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
operador central de monitoreo at a financial services firm with 501-1,000 employees
Real User
We use it to attack malware but it is missing many key features
Pros and Cons
  • "The loss prevention feature would be the most valuable."
  • "We have a lot of problems with the user experience and it's difficult to implement. MacAfee's better than the ancient anti-virus solutions but it's a little slow to resolve. Many files with malware were destroyed through the network, and MacAfee doesn't detect anything."

What is our primary use case?

Our primary use case of this solution is for it to attack malware. 

What is most valuable?

The loss prevention feature would be the most valuable. This is a good feature but don't use it because of the complexity. 

What needs improvement?

We have a lot of problems with the user experience and it's difficult to implement. MacAfee's better than the ancient anti-virus solutions but it's a little slow to resolve. Many files with malware were destroyed through the network, and MacAfee doesn't detect anything.

They should improve the time of response, the time of the detection of malware, and the installation of the service.

The features we would want a good endpoint solution to contain are: 

  • Multi-operative system
  • Better performance
  • Integration with browsers
  • Firewall control 
  • Vulnerability detections
  • Threat protections
  • Malware detection
  • Detection of patterns of behavior
  • Process exception
  • Automatic authorizations
  • Control of application reliable
  • The quarantine of a compromised device

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      Stability is good, but not the best. 

      Which solution did I use previously and why did I switch?

      The technical features and price are important for us when choosing a solution. 

      How was the initial setup?

      The initial setup was complex. 

      What other advice do I have?

      I would rate this solution a seven over ten. It's not a ten because of the time it takes to detect an issue, technical support and because I have no control with the partner. I know that the office that manages the contract has had some problems because of the reports.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      it_user710460 - PeerSpot reviewer
      Director with 11-50 employees
      Real User
      We can see an actual attack and can contain it but the endpoint has room for improvement

      What is our primary use case?

      My primary use case of this solution is for the endpoint protection.

      How has it helped my organization?

      It has improved my organization because it helps with visibility, in terms of security. We can see the actual attack and can contain it. The antivirus can detect that. 

      What is most valuable?

      • Drive 
      • DLP feature for device control

      What needs improvement?

      The endpoint has room for improvement because it's restrictive, it's very sensitive. Sometimes it can delete something that you need and so sometimes you have to disable the antivirus.

      For how long have I used the solution?

      One to three years.

      What do I think about the scalability of the solution?

      It's quite scalable. We have around 30 users. 

      How is customer service and technical support?

      I would rate their technical support an eight out of ten. It's not a ten because I would like to see them resolve a case within the day. Sometimes it takes them a long time. 

      How was the initial setup?

      The initial setup was not complex. The deployment took only a few minutes. We only needed one employee for the deployment. If need be, we'll require two employees for maintenance but one is usually enough. 

      What about the implementation team?

      We used a reseller for the implementation. 

      What's my experience with pricing, setup cost, and licensing?

      It's fairly priced compared to other products on the market.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Andrew Njagi - PeerSpot reviewer
      Communications and Networks Engineer at a transportation company with 1,001-5,000 employees
      Real User
      Reporting capabilities and visibility on our network are superb

      What is most valuable?

      The reporting capabilities are a valuable feature. This enables more visibility on our network.

      What needs improvement?

      The DAC (Dynamic Application Containment) component of this product needs improvement.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      It is a stable solution. 

      What do I think about the scalability of the solution?

      It is easy to manage, and there is an awareness of being able to scale out. 

      How is customer service and technical support?

      I have not used tech support for this solution. 

      How was the initial setup?

      The initial setup was very straightforward. 

      What's my experience with pricing, setup cost, and licensing?

      This product is costly.

      What other advice do I have?

      For me, the most important criteria in choosing a solution is the performance. I must seriously consider whether the solution is able to adapt to the environment. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user951735 - PeerSpot reviewer
      VP Tecnología at a tech services company with 10,001+ employees
      Real User
      It has the ability to custom define user-defined fields. There are many ways to customize this solution.

      What is our primary use case?

      We primarily use this solution for antivirus and malware protection. 

      What is most valuable?

      You can integrate this endpoint protection with a specific business process that you may want to link to the process of the antivirus. It has the capability to custom define user-defined fields. 

      What needs improvement?

      One of the drawbacks to the solution is that it is not 100% secure. Sometimes it fails. Another thing we have noticed is that it is not easy to get all of the navigation information from a user. There is definitely room for improvement.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      The stability is 80-90%. It is fine.

      What do I think about the scalability of the solution?

      It has all of the architecture of the solution, for distribution points that will allow you to manage the network traffic. It allows you to find different routes based on actual distributed servers or endpoints. 

      How is customer service and technical support?

      We have a very skilled tech support technologist who helps us with our inquiries.

      How was the initial setup?

      It was not really complex, but, there are many ways to customize this solution. This customization takes some time. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Delivery Manager at Jlogic Innovations
      Real User
      The product helps us by contacting us if there are any virus attacks on our system. Tech support is not as helpful as they were in the past.

      What is our primary use case?

      We receive good protection with this solution. We use this for internet protection on the end-point.

      How has it helped my organization?

      The product helps us by contacting us if there are any virus attacks on our system.

      What is most valuable?

      I think the prime feature is the protection from malware.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      It is a very stable solution.

      What do I think about the scalability of the solution?

      The scalability of this product is very good. 

      How is customer service and technical support?

      Tech support is not as helpful as they were in the past.

      How was the initial setup?

      The setup was straightforward, and not complex.

      What about the implementation team?

      When selecting a vendor, we want to make sure there is a good presence in our region, and competent partners that can give support of the solution.

      What's my experience with pricing, setup cost, and licensing?

      The pricing is comparable to other solutions. We have no issues with the pricing of this solution.

      What other advice do I have?

      It is all about the technical experience. Since we use this in our environment, we advise people to use this product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      ICT Manager at a printing company with 201-500 employees
      Real User
      It was important for us to consider the product maturity. It has been protecting us for over 10 years.
      Pros and Cons
      • "It has been protecting us for many years, and we hope it will continue to do so for many years to come."
      • "Although they have increased the complexity, it has affected the scanning speed."

      What is our primary use case?

      Our primary use case is for endpoint protection.

      How has it helped my organization?

      It has been protecting us for many years. And, we hope it will continue to do so for many years to come.

      What needs improvement?

      I think they have fantastic product but still kind of in the very early stages at the moment. Because they're just changing from the modular version, where they have a antivirus version and they have a spyware module. They have a different module, although it's managed by a single management console to now single-module called endpoint protection. But still, behind the scenes it seems to be a different product, different traits, with different capabilities and speed. Although they have increased the complexity, it has affected the scanning speed.

      For how long have I used the solution?

      More than five years.

      What do I think about the scalability of the solution?

      They're good. We certainly haven't hit the maximum. We are less than 200 employees at our site, but I believe they can scale up to about 1,000+ or even bigger. So, for us, I don't have an issue.

      How was the initial setup?

      Initial setup was a bit complex because we had not used this product before. So, we had a learning curve of how to understand, manage, how to deploy the product and how to keep updating. Once we understood it, the product was easy to use for our needs.

      What was our ROI?

      It is really important for us to consider:

      Product Maturity

      Cost

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user374481 - PeerSpot reviewer
      Intermediate Engineer at a energy/utilities company with 1,001-5,000 employees
      Vendor
      Automatic user recovery prior to Windows booting up is a valuable feature
      Pros and Cons
      • "Automatic user recovery prior to Windows booting up."
      • "We experienced some bad behavior when we first installed the product. The system also starts slowly in some instances. If for some reason this solution crashes, we could lose all our data."

      What is most valuable?

      The most valuable features for us are:

      1. Encryption of our data
      2. Automatic user recovery prior to Windows booting up.

      How has it helped my organization?

      We are able to use it as our primary encryption tool so we do not have to spend resources on another product for this purpose. It is really the most useful feature as we do not have to worry about our data being compromised, which is our biggest concern.

      What needs improvement?

      We experienced some bad behavior when we first installed the product. The system also starts slowly in some instances. If for some reason this solution crashes, we could lose all our data.

      What was my experience with deployment of the solution?

      Sometimes, we had the slowness issues upon starting up.

      What do I think about the stability of the solution?

      It was unstable when we initially installed it.

      What do I think about the scalability of the solution?

      It has seemed to scale just fine for our needs.

      What other advice do I have?

      Be aware of the time it takes to deploy it as we experienced some slow startups.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user701409 - PeerSpot reviewer
      Enterprise Information Security Engineer at a tech services company with 201-500 employees
      Consultant
      The VirusScan needs to improve in order to detect ransomware and other advanced threats
      Pros and Cons
      • "Initially, the DLP was very valuable for disabling access to USB drives."
      • "The VirusScan needs to improve in order to detect ransomware and other advanced threats."

      What is most valuable?

      I would have said the VirusScan, but with the advent of ransomware, the VirusScan hasn’t been that impressive.

      How has it helped my organization?

      Initially, the DLP was very valuable for disabling access to USB drives -- but the need to get a code before granting exceptions made the management cumbersome.

      What needs improvement?

      The VirusScan needs to improve in order to detect ransomware and other advanced threats.

      For how long have I used the solution?

      I've used the solution for three years.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No.

      How are customer service and technical support?

      Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.

      Which solution did I use previously and why did I switch?

      Started with McAfee, actually, but now we have switched to another solution.

      How was the initial setup?

      Initial setup was straightforward as only one server was needed.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is fair.

      Which other solutions did I evaluate?

      What other advice do I have?

      I would advise to compare it with other players and ensure it can deliver, especially on the detection of ransomware and advanced threats.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user670332 - PeerSpot reviewer
      it_user670332IT Consultant at a tech consulting company with 1,001-5,000 employees
      MSP

      Hi! Have a look at McAfee Endpoint Security 10.5.2 with the "mini sandbox" mode (Known as Dynamic Application Control) next time, this is a great way to control ransomware and block it.

      it_user581046 - PeerSpot reviewer
      Network Security Engineer with 11-50 employees
      Real User
      With the increase in malware attacks, having a product like this that protects against zero-day attacks is invaluable

      What is most valuable?

      • Dynamic Application Containment
      • Real Protect

      How has it helped my organization?

      With the increase in malware attacks, having a product like this which protects against zero-day attacks is invaluable.

      What needs improvement?

      Signatures to protect against new attacks.

      For how long have I used the solution?

      I've used this solution for three months.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No.

      How are customer service and technical support?

      Five out of 10.

      Which solution did I use previously and why did I switch?

      No.

      Which other solutions did I evaluate?

      No.

      What other advice do I have?

      It's an essential.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user687183 - PeerSpot reviewer
      System and Network Administrator at a retailer with 201-500 employees
      Vendor
      We can monitor centrally how much the endpoints are safe and what threats are occurred.
      Pros and Cons
      • "Communication with all Mcafee products (also 3rd parties) by DXL infrastructure."
      • "We’re facing remote installation issues sometimes:"

      What is most valuable?

      • Central management with ePolicy Orchestrator
      • Communication with all Mcafee products (also 3rd parties) by DXL infrastructure

      How has it helped my organization?

      We are sure that our endpoints are safe. They are protected by Mcafee.

      As IT, we can monitor centrally how much the endpoints are safe and what threats are occurred.

      What needs improvement?

      We’re facing remote installation issues sometimes: Installation may have been broken by something and installation is corrupted. It’s so hard to uninstall or repair the installation in that case.

      For how long have I used the solution?

      Two years.

      What do I think about the stability of the solution?

      None.

      What do I think about the scalability of the solution?

      None.

      How are customer service and technical support?

      Customer Service:

      Good.

      Technical Support:

      Good.

      Which solution did I use previously and why did I switch?

      No.

      How was the initial setup?

      Complex. I remember there were so many steps to do.

      Which other solutions did I evaluate?

      Trend Micro and ESET.

      What other advice do I have?

      This is not a set-it-forget-it product. I can say that at least one IT employee has to be responsible to this product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      IT Consultant at a tech consulting company with 1,001-5,000 employees
      MSP
      One valuable feature is Threat Prevention with the on-demand scan.
      Pros and Cons
      • "One valuable feature is Threat Prevention with the on-demand scan."
      • "I think it would be nice if Dynamic Application Control would come together with McAfee Endpoint Security."

      What is most valuable?

      One valuable feature is Threat Prevention with the on-demand scan. After the policy configuration is made, all our end users were happy that the computer didn’t feel slow when scanning files as the scanner just runs when the users are idle.

      How has it helped my organization?

      McAfee Endpoint Security 10.5 has improved our security and made our customers more effective. As it uses less CPU, no one needs to wait for their computer to finish any scans.

      What needs improvement?

      I think it would be nice if Dynamic Application Control would come together with McAfee Endpoint Security. The Dynamic Application Control works well against ransomware as well as other viruses.

      For how long have I used the solution?

      We have been using the solution for about one year.

      What do I think about the stability of the solution?

      We had no issues with our customers. The 10.5 version was nice, with no stability issues or any other critical issues noticed.

      What do I think about the scalability of the solution?

      We have not encountered any scalability issues.

      How are customer service and technical support?

      The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or give you advice on how you can improve the policy to work even better.

      I don’t think I’ve ever spoken to any support which makes a customer happier than McAfee support. It just feels like they care about the customer.

      Which solution did I use previously and why did I switch?

      We used VirusScan Enterprise (McAfee). It worked fine, but in the end, the CPU usage was too high when doing On-Demand scans.

      How was the initial setup?

      I would not say that it was complex, but of course you should do some testing with the policies to reach the best performance and the best protection for your client. We used an ePO server to manage the policy, as well as the deployment, without any problems.

      What's my experience with pricing, setup cost, and licensing?

      I would advise them to speak to our resellers at Advania, as I’m a technical consultant and not a reseller.

      Which other solutions did I evaluate?

      We did not evaluate other options. McAfee is a clear choice to make, when running an ePO server as well as other endpoint products from McAfee. They really integrate well with each other and that is a strong force within the fight against malware and ransomware attacks.

      What other advice do I have?

      Test the product well and make your own policy changes to improve the product even more. Often McAfee can get you some test periods to try the product. Also, have a look at the Dynamic Application Control. It’s worth the value in the end.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We are resellers and partners for McAfee products, working tightly with them.
      PeerSpot user
      PeerSpot user
      Security, Cloud & Project Manager at a tech services company with 201-500 employees
      Consultant
      The devices are controlled from one place. This allows management of security for different device vendors with a unique interface.
      Pros and Cons
      • "Their malware detection rate is excellent for all type of devices and the anti-theft products are good and easy to use."
      • "McAfee GW Security and McAfee Child Safety need some improvement as they are relatively new."

      What is most valuable?

      My experience with McAfee is very good. They give excellent support, they are proactive to solve issues, and willing to integrate their products. Their ability to execute is very high.

      Their malware detection rate is excellent for all type of devices and the anti-theft products are good and easy to use.

      All the devices are controlled from one place. This gives great, easy management of security for different device vendors with a unique interface and, best of all, with a unique method.

      Valuable features for us include the quality of their anti-malware detection: one interface for all devices. McAfee GW Security is also good.

      In general, all the branches were very happy with them for three reasons:

      • The product is good
      • The product is well known
      • Their marketing support is excellent

      How has it helped my organization?

      The product is evolving to give a global security solution, engaging all devices and products together under one interface. McAfee GW Security will be a game changer here.

      What needs improvement?

      McAfee GW Security and McAfee Child Safety need some improvement as they are relatively new.

      For how long have I used the solution?

      We have been using the solution for five years. I have broad experience with McAfee’s complete endpoint protection, McAfee Child Safety, and their new McAfee GW Security protection that incorporates protection directly in the Home/SOHO Internet GateWay.

      I worked as the product manager with these products at my former company's Global Security Vertical, giving service to all of our company's branches around the world.

      What do I think about the stability of the solution?

      We have experienced very high stability.

      What do I think about the scalability of the solution?

      We have not encountered any issues with scalability.

      How are customer service and technical support?

      The technical support is excellent.

      Which solution did I use previously and why did I switch?

      We previously used Norton, Kaspersky, and Panda. From my point of view, the basic functionality is similar, but McAfee has a more innovative roadmap.

      How was the initial setup?

      The initial setup was very easy.

      What's my experience with pricing, setup cost, and licensing?

      The initial price is very good as they give good initial discounts, but it seems a little expensive once you renew the license. The price isn't very different comparing it with other Anti virus providers but it's worth it. With respect to freemium solutions, premium gives support and I personally prefer to pay for a service as no one gives anything for free.

      Which other solutions did I evaluate?

      We evaluated Norton, Kaspersky, Panda, and many others.

      What other advice do I have?

      Even though it is a little expensive, the price is worth it. They come up with a complete home security eco-system that will unify the security under one easy interface.

      Going to their new product, McAfee GW Security, security in the Internet GateWay, McAfee is clearly on the right track.

      I was responsible for the introduction of this new type of products in my former company. I evaluated many brands (about ten), new startups, and traditional big security vendors. In my opinion, they have the clearest view of what has to be done now, (in the GW and in the Cloud), and what will be done in the future.

      Some startups have good innovative products, but for sure lack the ability to execute that big vendors have. Big vendors have better malware detection rates, faster response to issues, etc.

      Considering the exponential growth of Home IoT (most don’t have security), McAfee GW Security is, and will be, essential to stop hacking.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user421491 - PeerSpot reviewer
      Lead Information Technology Specialist at a healthcare company with 1,001-5,000 employees
      Vendor
      It has helped us to enforce State mandates for protecting both staff and patient information data.

      What is most valuable?

      As of July 2016 we updated our version of Endpoint encryption from V5.03 to V7.03 with an updated deployment console it is much more convenient to navigate and to recover the user \ machine password process is so less cumbersome ..

      thumbs up to this version ...

      How has it helped my organization?

      All the care facilities are mandated by the State to protect patient information. McAfee Complete Endpoint Protection has helped us to enforce that mandate, protecting both staff and patient information data. That's why the most value that it provides to us is simply and obviously the fact that it does a very good job of overall endpoint encryption.

      What needs improvement?

      The virus scanning in Enterprise V8 needs improvement. Also, the spyware protection needs to be be more expansive.

      For how long have I used the solution?

      We've used it for six years.

      What was my experience with deployment of the solution?

      The deployment from the ePolicy Orchestator console to either re-imaged or rebuilt laptops was sporadic and not reliable enough to be standalone.

      What do I think about the stability of the solution?

      We have had no issues with the stability.

      What do I think about the scalability of the solution?

      We have had no issues scaling it for our needs.

      How are customer service and technical support?

      Customer Service:

      very good ....

      Technical Support:

      Technical support is excellent. We've worked with them a lot over the years, some days for hours at a time.

      Which solution did I use previously and why did I switch?

      SafeBoot encryption was purchased by McAfee shortly after we deployed it to our fleet of laptops. We simply inherited it by use of encryption.

      How was the initial setup?

      The initial setup was straightforward, as we tried to automate the deployment of AV. However, it got more cumbersome after that, requiring a lot more of our time and resources.

      What about the implementation team?

      It was implemented by our in-house team and then deployed using the McAfee ePolicy server that's designated for McAfee deployments only.

      What's my experience with pricing, setup cost, and licensing?

      This was all managed by our IT director.

      What other advice do I have?

      Overall, the product is good. You need to get advice on the overall deployment to your infrastructure from McAfee before any roll-out.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      IT Infrastructure Specialist at a government
      Vendor
      SiteAdvisor and DLP have helped us to control the sites our users visit and the removable devices they use on their company PCs.

      What is most valuable?

      In today's IT environment, IT Security threats are very dynamic in nature. Every minute, new threat emerges. Every feature of the MEP suite, be it small or big, is very important. They complement each other and if one fails, my IT Security could be compromised and my organization might be at security risk. In short, every feature is equally important to maintain high level of IT Security.

      How has it helped my organization?

      While SAE & DLP have helped us to control the sites our user visits and the removable media they uses on their PC, at the same time, MSME has helped us to prevent the threat getting in our network via SPAM emails. The MEP suite has significantly helped us to mitigate the risk of getting malicious content in our network from various mediums.

      What needs improvement?

      They need to improve the anti-virus engine which, although fast and efficient, sometimes uses too much hardware resources. The scanning engine should be designed in a way that it doesn’t slow down the PC while it's running scheduled scans.

      For how long have I used the solution?

      I've been using it for eight years.

      What was my experience with deployment of the solution?

      We've had no issues with the deployment.

      What do I think about the stability of the solution?

      We've had no issues with the stability.

      What do I think about the scalability of the solution?

      We've had no issues scaling it for our needs.

      How are customer service and technical support?

      Customer Service:

      Customer service is excellent.

      Technical Support:

      In my experience with them, technical support is excellent.

      Which solution did I use previously and why did I switch?

      Yes we were using different solution previously. The reason we chose McAfee is because it provides us with different security solutions under one umbrella. It give us a centralized view of the health of the PCs in our organization/Network.It also offeres ease of manageability of the different product through singe user interface. Moreover, McAfee, as a part of Intel Security, can work more smartly with CPUs in comparison to other products. Also, McAfee has excellent research and support teams around the globe.

      How was the initial setup?

      It was a bit complex in starting as you need to pick and choose the options that fit to your organizational need. IT security engineer need to learn and develop the skill to manage the product. Once it is all set, it's easy to manage.

      What about the implementation team?

      We implemented it with the help of the vendor in the beginning. Later, we developed our own in-house talent to support and manage the product.

      What was our ROI?

      The ROI is good.

      What's my experience with pricing, setup cost, and licensing?

      Pricing/licensing is competitive in comparison to other solution in the market.

      What other advice do I have?

      I would advise that if you are looking for internet usage control, removable device control, and host intrusion protection, email protection or any one of these with anti-virus, go for it and you will not be disappointed.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user422829 - PeerSpot reviewer
      Systems specialist at a tech services company with 5,001-10,000 employees
      Real User
      We can easily implement encryption for all our users in the company. ​A single sign-on functionality would be good to have in the future.

      Valuable Features

      The easy accessibility of managing all the agents through a central server and the customizability of the management interface are the most valuable features for us from our experience with it so far.

      Improvements to My Organization

      With this product, we can easily implement encryption for all our users in the company and deploy modules as and when needed through a central interface. This has made our job much easier.

      Room for Improvement

      We’ve had issues when upgrading to updated versions of the product two times already. A single sign-on functionality would be good to have in the future.

      Use of Solution

      We’ve been using this for about three years now.

      Deployment Issues

      When we upgraded the agent deployed on our users' computers, it locked out the people who were still on the old agent, which was not supposed to happen.

      We’ve also had an issue previously with one of the modules of Mcafee Endpoint encryption, DLP. This particular module, when we upgraded to the latest version ,took up all the resources on the computer, making it unusable. We had to remove this module from all the affected computers.

      Stability Issues

      We have had no issues with the stability.

      Scalability Issues

      We have had no issues scaling it.

      Customer Service and Technical Support

      They didn't know why the upgrade issue was happening.

      Initial Setup

      The setup is easy and straightforward. Install the agent, put the computer in the correct deployment group, and that's it.

      Implementation Team

      We implemented this through our in-house team and used the vendor for support in any technical issues we might encounter.

      Other Advice

      Pilot testing is a must when upgrading any of the new modules or the McAfee agent.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      Infrastructure Specialist at a healthcare company with 1,001-5,000 employees
      Vendor
      From an IT management point-of-view, the most valuable features are the force of the ePO console and its simplicity. For security, the most valuable feature are the clear security dashboards.

      What is most valuable?

      From an IT management point-of-view, the most valuable features are the force of the ePO console and its simplicity. For security, the most valuable feature is that it offers clear security dashboards and reporting.

      How has it helped my organization?

      Our endpoints are secure and updated daily. Viruses and malware are detected and quarantined automatically. Users are informed when a detection has been made with alerts. We have confidence in the product to keep our business users secure.

      We are functioning in a delegated organizational structure with 20 sites. Every site has been delegated certain security rights to manage their local clients. ePO supports delegation of administration.

      What needs improvement?

      The client-side interface is out of date, and has not been updated over the last few years. Additionally, the interfaces of different modules do not integrate common settings. This should be reworked in the next-gen version of the product (EndPoint Security 10.)

      Larger updates like service packs are sent to all clients at once and can potentially cause network saturation. The product does not have built-in bandwidth control for avoiding this.

      For how long have I used the solution?

      We've been using it for 10 years, and it includes several modules for endpoint security. All modules are managed by a central server called ePolicy Orchestrator (ePO), which gives complete control over policies, tasks, events etc. The mainstream product for virus scanning is McAfee VirusScan Enterprise. Other modules are Host Intrusion Prevention (firewall) and Advanced Threat Protection (rootkits, advanced malware protection etc.).

      What was my experience with deployment of the solution?

      We've had no deployment issues.

      What do I think about the stability of the solution?

      The product is very stable. One ePO Server can manage thousands of clients. Most updates and Service Packs are tested thoroughly before RTW. Hotfixes for known issues are posted regularly. There is also a notification service that keeps you updated with news about the product(s) you manage. This enables you to immediately react if needed.

      What do I think about the scalability of the solution?

      We have been able to scale it for our needs.

      How are customer service and technical support?

      Customer Service:

      8/10

      Technical Support:

      8/10

      Which solution did I use previously and why did I switch?

      I have not used anything previously.

      How was the initial setup?

      You install the ePO Server, link to AD, and deploy the agent. Then all you need to do is to configure the policies and deploy module, then it's ready. There is, however, a learning curve to properly configure policies and client tasks in the most efficient way.

      What about the implementation team?

      We are using local distribution channels of Intel Security.

      What was our ROI?

      When you have a small security team, a solid security product that is easily manageable will automatically return its investment. EndPoint Protection does the work for us.

      What's my experience with pricing, setup cost, and licensing?

      When it concerns security, no compromise should be made on product quality. Quality may have its price and is always negotiable.

      Which other solutions did I evaluate?

      There were no other issues evaluated.

      What other advice do I have?

      Deploy the product with a phased and progressive strategy and optimize it during deployment. Often policies need to be adapted in order to lower impact on performance for some applications.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user421644 - PeerSpot reviewer
      Security Engineer at a financial services firm with 1,001-5,000 employees
      Vendor
      The central management made it much easier to create executive reports for management review.

      Valuable Features:

      The central management feature of the ePolicy Orchestrator was extremely valuable to me. My organization had a very small security team, so the ability to manage our protection tools from one program made the job much more efficient.  Additionally, central management made it much easier to create executive reports for management review. 

      Improvements to My Organization:

      My organization did not have a well-maintained host-based security program before McAfee Endpoint Protection. This product made it possible to protect critical data, investigate threat events, and prevent future events from occurring on every endpoint on our network.

      Room for Improvement:

      One thing I could have used was a more detailed description of the HIPS signatures. When selecting a HIPS configuration, I would have liked to see exactly what access will change on the system. My organization did not have much room for testing, and many issues did not come up until days or weeks after changes were made. 

      Deployment Issues:

      We have had no issues with the deployment.

      Stability Issues:

      We have had no issues with the stability.

      Scalability Issues:

      We have had no issues scaling it for our needs.

      Other Advice:

      The system my current organization uses does not allow for administrative changes from the endpoint itself, like McAfee Endpoint Protection does. This feature is very useful when testing firewall rules and HIPS configurations for specific programs and sites that only certain network segments may need to access. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      Technical Support Specalist at a government with 51-200 employees
      Vendor
      ​The centralized management of the solution is valuable. It would be nice to have the ​ability to change Safeboot passwords from within the OS.

      What is most valuable?

      The centralized management of the solution is valuable since we are a diverse organization.

      What needs improvement?

      It would be nice to have the ability to change Safeboot passwords from within the OS as there is a delay in the boot process and password changes can take time.

      For how long have I used the solution?

      We've been using it for over five years. The component versions we are using are

      McAfee VirusScan Enterprise + AntiSpyware Enterprise 8.8.0.1445
      McAfee Agent 4.8.0.1938
      Saferboot Device Encryption 5.2.11
      McAfee SiteAdvisor Enterprise 3.5.0.1364

      What was my experience with deployment of the solution?

      We have had no issues with the deployment.

      What do I think about the stability of the solution?

      There have been no issues with the stability.

      What do I think about the scalability of the solution?

      We have had no issues scaling it.

      How are customer service and technical support?

      Customer Service:

      I've not had to contact customer support.

      Technical Support:

      I've not had to contact tech support.

      Which solution did I use previously and why did I switch?

      We had something in place previously, and this just seemed to be a better fit. Also, the management of the device worked best for our organization.

      How was the initial setup?

      The initial setup was straightforward.

      What about the implementation team?

      We implemented it in-house. I would suggest building a small lab to get familiar with the process before working on a live environment.

      What other advice do I have?

      Take your time and plan it out before attempting to deploy in a production environment.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      IT Administrator at a construction company with 1,001-5,000 employees
      Vendor
      When we update it, it automatically removes viruses from most of the infected systems. ​

      What is most valuable?

      There is not one feature in particular that is more valuable than another for us. It is generally a valuable tool that helps us with our security.

      How has it helped my organization?

      We can easily renew our subscription and update the product. When we update it, it automatically removes viruses from most of the infected systems.

      What needs improvement?

      They could improve it by providing better manageability for administrators. I need to spend too much time on this right now.

      For how long have I used the solution?

      We've been using it for three years.

      What was my experience with deployment of the solution?

      We have had an issue updating it. I have applied update ePO 5.3.1, but it shows the update version is ePO 5.3.0.

      What do I think about the stability of the solution?

      There have been no stability issues.

      What do I think about the scalability of the solution?

      We have had no issues scaling it.

      How are customer service and technical support?

      Customer Service:

      Customer service responds well.

      Technical Support:

      Technical service is also responsive.

      Which solution did I use previously and why did I switch?

      I used a different product in a previous position.

      How was the initial setup?

      The initial setup was straightforward.

      What about the implementation team?

      We implemented it via a vendor team.

      What's my experience with pricing, setup cost, and licensing?

      The pricing needs to be lowered as we find it to be high. We're just a small-to-medium sized company.

      What other advice do I have?

      You should use a licensed version of an anti-virus, preferably McAfee.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user421488 - PeerSpot reviewer
      Task Leader at a government with 1,001-5,000 employees
      Vendor
      The most valuable feature that I've found most useful is the availability of seamless AES 256 full-disk encryption.

      What is most valuable?

      The most valuable feature that I've found most useful is the availability of seamless AES 256 full-disk encryption.

      How has it helped my organization?

      I don't need to worry about the content of a laptop if it's lost or stolen. It provides better security of laptops when doing foreign travel.

      What needs improvement?

      I think encryption needs to move to an all hardware-based solution. Software encryption is less efficient than hardware-based. Intel purchased McAfee a few years ago, so this company is set up from the chipset point-of-view.

      For how long have I used the solution?

      We've used it for six years.

      What was my experience with deployment of the solution?

      Initially, we ran into issues running full-disk encryption and certain versions of disk defragmentation software. However, this has now been resolved.

      What do I think about the stability of the solution?

      There have been no issues with the stability.

      What do I think about the scalability of the solution?

      We have had no issues scaling it for our needs.

      How are customer service and technical support?

      9/10. I've found technical support to be very good and responsive.

      Which solution did I use previously and why did I switch?

      We selected this endpoint protection solution due to its multi-platform support, not just Windows (e.g BitLocker). Other reasons were that it has enterprise key storage and recovery, which is very important to us.

      How was the initial setup?

      It's fairly easy to get going. It's been around for a while now, and there are lots of use cases. You just just need to follow the best practice installation documentation.

      What about the implementation team?

      We implemented it with the help of a McAfee vendor team.

      What's my experience with pricing, setup cost, and licensing?

      Everything has a cost. During the initial product evaluation, price was considered but it was not a show stopper.

      What other advice do I have?

      The central management console, ePO, is very useful. It incorporates file/folder encryption as well as encrypted thumb drive registration and policy management.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      Senior Security Consultant at a integrator with 501-1,000 employees
      Consultant
      Good reporting and compliance. Easy to administer.

      What is most valuable?

      McAfee Endpoint Protection is a a good product that's easy to administer. It provides endpoint protection for desktops, laptops, and servers, and the protection includes anti-virus, anti-malware, anti-spam, DLP, and encryption.

      How has it helped my organization?

      We're less affected by viruses and threats on end-user device, able to manage all endpoints from a centralized server across locations. We're also able to encrypt sensitive laptops with ease. Very good reporting and compliance to endpoints.

      What needs improvement?

      It needs much better control on zero-day viruses and easier submission of threats to McAfee. They also need to improve the DLP rules since loads of false positives and patch releases are not quick enough when a new OS hits the market. Because of this, there are incompatibility issues which cause slowness on end-user devices.

      For how long have I used the solution?

      I've used it for five years.

      What was my experience with deployment of the solution?

      Deployment of agents and products to end-user machines is straightforward and easy. The basic McAfee ePO deployment is not easy and you need good knowledge in SQL and servers.

      Patch release is not fast when there is a new OS on the market, so compatibility issues will come and can cause slowness on end-user devices. For example, I had a tough time when Windows 10 was released and the devices were not protected for a month, which is not advisable.

      The upgrade of the new ePO from older versions always have issues and need support from McAfee engineers all the time. In a span of three years, we had upgraded three times and all three times were difficult. But the engineers were good enough and at the end of the day, they fixed it.

      What do I think about the stability of the solution?

      We had no issues with the stability.

      What do I think about the scalability of the solution?

      We had no issues with the scalability.

      How are customer service and technical support?

      Customer Service:

      Excellent 8.5/10

      Technical Support:

      9/10 - Very fast support and engineers have good knowledge of the products. They show patience in understanding the issues before taking any action/recommendations, which I personally appreciate. They also have an escalation matrix that provides for faster response time depending on issue severity.

      Which solution did I use previously and why did I switch?

      I have used Symantec, not happy with their support and was facing lots of performance issues.

      How was the initial setup?

      The initial setup is complex as loads of communication (ports between server, clients and locations) has to be done, making setup difficult. You need a good engineer who has knowledge of SQL, database, servers, and firewalls.

      What about the implementation team?

      Our environment was a mix. I prefer to do it with a vendor and Intel Support.

      What's my experience with pricing, setup cost, and licensing?

      The pricing was good and licensing is on a per-user basis, so it's flexible. All the products will work, but only AV signatures will stop downloading.

      Which other solutions did I evaluate?

      We evaluated Kaspersky and Trend Micro.

      What other advice do I have?

      Always test on all environments and different OS's before deploying into production, especially VSE, DLP, and encryption.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user420168 - PeerSpot reviewer
      Intel Security Systems Engineer at a tech services company with 501-1,000 employees
      Consultant
      The threat prevention feature is the most valuable because it provides protection against malware

      How has it helped my organization?

      The fact that the three components have been provided under one platform helps to simply perform product management.

      Also, the virus definition file size is 40% smaller, which reduces the amount of bandwidth required to update all the endpoints.

      What is most valuable?

      There are three valuable components to Endpoint Security 10.1: First, there's threat prevention, which is for anti-virus and anti-malware detection. Second, there's firewall, which replaces the Windows firewall when activated. Third, there's web control which is used for endpoint web filtering.

      The threat prevention feature is the most valuable because it provides protection against malware.

      What needs improvement?

      I would like the product deployment to be made simpler. The current deployment requires creating tasks to install each component.

      What do I think about the stability of the solution?

      The product is quite stable. We haven't had any issues with instability.

      What do I think about the scalability of the solution?

      The scalability is great. We've been able to scale it for our needs.

      How are customer service and technical support?

      Intel Security technical support is very efficient, although the wait times on the customer support line can be quite long.

      Which solution did I use previously and why did I switch?

      I previously used Kaspersky. However, the management console does not match up to the functionality of the ePolicy orchestrator management console provided by Intel Security.

      How was the initial setup?

      The setup was very straightforward. The EPO server deployed the McAfee agent and then we were able to deploy Endpoint Security.

      What about the implementation team?

      Implementation was done through the vendor. My advice is to ensure all the requirements that are provided prior to implementation to avoid any delays.

      What was our ROI?

      The return on investment has been very encouraging. Ask the vendor to give you as much information as possible on all the suites so you can get a package that suites your environment.

      What other advice do I have?

      Endpoint Protection 10.1 is a very complete endpoint protection solution that gives complete protection for endpoints. It is easy to deploy and can be a very useful endpoint protection suite for small, medium, and large-scale environments.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user415617 - PeerSpot reviewer
      Security Engineer at a tech services company with 51-200 employees
      Consultant
      Its installation and configuration are easy. We chose it because of the security-connected framework for synchronized security.

      What is most valuable?

      • Easy installation and configuration
      • Managed by ePolicy Orchestrator (ePO) for simplified management

      How has it helped my organization?

      It's provided us with a reduction of the attack surfaces used by malware. As an organization, we've decreased our threat visibility.

      What needs improvement?

      We have reports by users of machines being slow when the on-demand scan starts.

      Recently, some cases of ransomware have been reported on managed systems without VSE detecting them.

      For how long have I used the solution?

      I've used it for six years.

      What was my experience with deployment of the solution?

      VSE 8.8 is managed by ePO for easy deployment.

      What do I think about the stability of the solution?

      Beta versions are released for extensive testing on the various platforms before RTW (Release to World) versions.

      What do I think about the scalability of the solution?

      We have had no issues scaling it for our needs.

      How are customer service and technical support?

      McAfee technical support is available 24/7 to assist with any calls logged.

      Which solution did I use previously and why did I switch?

      I have worked with Symantec before. I chose McAfee because of the security-connected framework for synchronized security, which works well to mitigate risks and to enable a proactive approach to threat responses.

      How was the initial setup?

      The initial setup of VSE is via the ePO. When checked in to the ePO, VSE can be deployed to the whole environment via the ePO silently without any user intervention.

      What about the implementation team?

      The initial implementation was done by an in-house team comprised of highly-skilled McAfee experts since we are an Infosec company specializing in various vendor products. An in-house team can set it up, provided they are awarded adequate training.

      What was our ROI?

      With the rise of malware and, recently, ransomware cases, using VSE assures you a positive Return-on-Investment. The benefits surely outweigh the risks of a compromised environment.

      What other advice do I have?

      Using McAfee provides you a single, integrated platform that helps you have an end-to-end visibility of the whole environment.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
      PeerSpot user
      PeerSpot user
      Sr. Security Engineer at a tech vendor with 10,001+ employees
      Vendor
      The Complete Endpoint Suite has certainly simplified the build procedure.

      Valuable Features:

      I personally really like what the folks at Intel did when creating the Endpoint Protection Suites. Running the EASI.exe installer from the .zip file simplifies the build process for newer administrators and engineers by installing a base-system tree, basic policies, and streamlining the installation process. 

      What most don't seem to grasp is that Endpoint Protection is a Suite Install Package. There are 6 different versions of Endpoint Protection, each coming with different applications installed. Primarily, I usually install the Endpoint Protection Advanced Suite (EPA) & Complete Endpoint Protection Suite (CEE). I recommend installing SQL either on the same box as ePO if you're managing under 5000 endpoints, or on a separate SQL server if higher, overusing the SQL Express that comes with the Installer. The primary reason is that if you use SQL Express, you do not have access to SQL Management Studio. Having access to the data tables and being able to clean up the space on the SQL server over time will be a must. The Complete Endpoint Suite has certainly simplified the build procedure.

      Improvements to My Organization:

      I have been installing ePO and the separate modules for years. I am a bit biased on Intel Security products as it is how I make my living as a Subject Matter Expert .

      Room for Improvement:

      There are a few things I wish the folks at Intel would fix. 

      The primary for me is with the ePO Query creation. Queries in ePO are powerful tools as they can be used to create dashboards, server tasks, and be exported or rolled up to Senior Management. In older versions of ePO (4.0 & 4.5) the Queries, gave a wide range of data. With ePO 4.6, 5.0, 5.1 & 5.3 the data could be pulled from various installed products to get the data that you were looking for, with the current versions of ePO you can only pull the fields listed in the "Result Type/Feature Group" and it is very limited.

      A good example...If i wanted to try and create one report that shows all Common Configuration Enumeration (CCE) data (this data comes from Policy Auditor) while also showing what software is installed from each system  (this data comes from Application Control) and adding in fields such as IPv4, FQDN, OS version, Domain...Simplified, if I could pull Hardware Asset, Software Asset, CCE Data, and Policy Auditor Scoring all on one report, it would make my life so much easier. 

      Alas, this cannot be done with the current Query Building setup. The fields that are available are limited to each application installed and are only for that application.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user360507 - PeerSpot reviewer
      IT Risk Management Engineer at a financial services firm with 501-1,000 employees
      Vendor
      It makes it much easier to follow up with individual issues or breaches which need a start-to-finish investigation into IT security events.

      Valuable Features

      The most valuable feature for us is the central management – we can scale it up and dial back when we need to. It gives us a big picture, enterprise solution for our endpoint needs. We don’t have to go to three interfaces for the security picture as it's all in one shared space.

      Improvements to My Organization

      Endpoints are more than just customer laptops, they are also servers. Day-to-day, it’s a lot better when your solution is natively covering laptops, servers, and virtual servers.

      It’s all organized and makes it much easier to follow up with individual issues or if there are breaches which need a start-to-finish investigation into IT security events, I can get one picture to follow the breadcrumbs.

      Room for Improvement

      A quicker turnaround with patches and updates would be good. Say there is a new patch or update, such as a new Apple OS, there is a bit of a lag between hot fixes. They are really good with Windows, so it may be an Apple thing more than Intel. If they are quicker with hot fixes with Apple OS, that would be an improvement.

      Use of Solution

      We have been using this solution for the last three years.

      Stability Issues

      It's not crashed once on me, and is up 99.99% of the time. It's only if there is an issue with the OS that it becomes unavailable, and there never an issue with the software end of things.

      Scalability Issues

      It's very easy to grow. We recently acquired another company, they did a whole new setup with no license and no new server, and they even have their own policy as they integrated into our system. There were no worries about our main policy. I didn’t need a second server for a small branch company as it collects all the data from the endpoints and then sends that back to our main server. It’s very easy to scale and Intel is great about that – even if you get an audit, it’s just to take care of you.

      Customer Service and Technical Support

      Customer Service:

      We're very happy with customer service. I can go on to the website and get live chat communication and in minutes -- maybe not even minutes -- I'll have the issue solved.

      Technical Support:

      We're very happy with technical support. I can go on to the website and get live chat communication and in minutes -- maybe not even minutes -- I'll have the issue solved. The only issue that needs improvement is Mac or Linux support issues, but that’s not a regular occurrence. Even on the phone, I have been happy.

      Initial Setup

      Initial setup was very straightforward and easy. Fine-tuning for your environment takes a little love and care, but that’s true for any product.

      ROI

      It's well worth the investment as we have a lot of laws governing us. In terms of security, it helps keep our environment clean. It recently caught an issue in the company with cryptolocker, and the amount of money it saved because we found that is huge. We didn’t have to pay fees to decrypt it and we were in the clear.

      Other Solutions Considered

      We looked at Norton and we used Gartner to see what players were in the space and looked at them all.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      ITSM & AntiFraud Consultant with 51-200 employees
      Consultant
      If a client needs new components, ePO helps them to bring the new products into the organization, although older versions had issues during installation.

      What is most valuable?

      I can say that all the features of this product are most valuable for me, but I believe that Antivirus, McAfee Data Loss Prevention Endpoint, McAfee Device Control , Drive Encryption and Deep Command are the basic features that any business needs (Enterprise, Small or Medium).

      How has it helped my organization?

      One of the key features of this product, as seen by my customers, was the central administration from the ePO console. If the client needed new components, ePO helps them with a few clicks to bring the new products into the organization.

      What needs improvement?

      All the improvements I thought were needed, were implemented over time by the vendor.

      For how long have I used the solution?

      I've used it for two years.

      What was my experience with deployment of the solution?

      On the older ePO versions, there were some issues at the install, but with the latest version, the installation is smooth.

      What do I think about the stability of the solution?

      I didn’t have any stability issues.

      What do I think about the scalability of the solution?

      There was no issue with the scalability. If a client needs a quick deployment, and doesn’t have a dedicated SQL Server, it can start with the Express version, and migrate later to a new instance.

      How are customer service and technical support?

      Customer Service:

      10/10.

      Technical Support:

      10/10.

      Which solution did I use previously and why did I switch?

      I have worked with Symantec, and still do, as my firm is partner with both.

      How was the initial setup?

      Best Practice from my point of view is to start small and go big. Install the server and all the components, enroll two to three endpoints (server,laptop,desktop), create the needed policies, and extend the deployment to other endpoints, and so on until you cover all the organization and you are sure that there are no issues with the server or endpoint performance.

      What about the implementation team?

      I was the person that implemented the product.

      What was our ROI?

      The commercial value of the product depends of the firm that buys it. From my point of view, the ROI is 100% from the moment the client is fully protected from external attacks.

      What's my experience with pricing, setup cost, and licensing?

      Try to take a bundle of needed McAfee products, as the price is more attractive.

      Which other solutions did I evaluate?

      I have evaluated Bitdefender, Kaspersky and Symantec.

      What other advice do I have?

      This product is very easy to use and to extend after the installation. Look on McAfee Knowledge Base page and see the tutorials.

      Disclosure: My company has a business relationship with this vendor other than being a customer: My firm is a McAfee partner.
      PeerSpot user
      PeerSpot user
      Security Professional with 501-1,000 employees
      Consultant
      Top 20Leaderboard
      My customers are always impressed by its central management, reporting, and options to do more. But, the policies and rules at deployment take time if you don't know the product.

      What is most valuable?

      The central management solution by far.

      There can be like a religious war between the large antivirus systems, but I do think that all of the larger competitors deliver good antivirus solutions.

      The thing that separates them is:
      - The way they are managed.
      - The way they adapt to new threats.
      - The products around the product that give you a higher value.

      How has it helped my organization?

      Every time I have installed this at a customer site they are most impressed by the central management, reporting, and options to do more.

      What needs improvement?

      Improvements are made all the time as the threats change.
      I think the improvements on speed are the most important after actually finding the threats.

      For how long have I used the solution?

      I have used this or the predecessor to this since 2002.

      What was my experience with deployment of the solution?

      The polices and rules take time if you don’t know the product.
      This is not unique to McAfee and it's not really an issue.

      What do I think about the stability of the solution?

      Not really with the antivirus part, but the application firewall and encryption can make functions stop working if not tested vastly before deployment.

      What do I think about the scalability of the solution?

      No

      How are customer service and technical support?

      Customer Service:

      10/10

      Technical Support:

      10/10 (maybe not tier 1 but every one after)

      Which solution did I use previously and why did I switch?

      I have used F-Secure, Symantec, Kaspersky Lab and Trend Micro.

      How was the initial setup?

      It's all about planning and testing.
      ePO can be complex but the antivirus is not that complex.

      What about the implementation team?

      I am a consultant.

      Which other solutions did I evaluate?

      I have used F-Secure, Symantec, Kaspersky Lab and Trend Micro.

      What other advice do I have?

      I think that in the enterprise space, this is by far the best solution and not because the actual antivirus. It's because of ePO.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We're a partner.
      PeerSpot user
      Buyer's Guide
      Download our free Trellix Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
      Updated: July 2022
      Buyer's Guide
      Download our free Trellix Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.