Service and Support
SonicWall NSSP's customer service and support receive high praise for being efficient, effective, and quick to respond, with ratings as high as nine or ten out of ten. Users express appreciation for the excellent support and ease of management, often favoring SonicWall over other firewalls. However, some express dissatisfaction, noting difficulties in communication and problem resolution. Nonetheless, many find the support dependable, capable of addressing concerns in a single call, ensuring network security.
Deployment
Users found SonicWall NSSP's initial setup to be generally easy, with some noting it was straightforward and quick within a few hours. Several rated it eight to nine out of ten. A few experienced a slightly complex setup due to policy configurations, though it was easier than other systems. Transitioning from other platforms was seamless with minimal infrastructure needs, and policy assignment took longer, spanning more than three days for some.
Scalability
SonicWall NSSP exhibits varying scalability experiences among users. While some report easy capacity expansion and high scalability ratings, others find it challenging, needing significant hardware upgrades for increased capacity. Some users find it suitable for small to medium businesses, while others report limitations handling large user volumes. There are mixed assessments on upgrading efficiency, with certain users encouraging migration from smaller appliances to larger NSA versions as company needs grow.
Stability
SonicWall NSSP is seen as stable by most, with some noting perfect consistency. A few highlight minor bugs, suggesting improvements are possible. Stability ratings generally range between five and eight out of ten, with commendations for reliable protection. Statistically, only a few out of thousands of units have encountered issues, underscoring trustworthiness. Users report streamlined operations and rapid responses, with some giving the stability a perfect score.