What is our primary use case?
My main use case for Seemplicity is that it offers a single pane of glass or SPoG, and I use them as a trusted supplier to provide it to my clients. Not only can we make use of the features and the quality of the product, they white-label it in order for me to present it to my clients and give them a unique Resilient experience.
A quick specific example of how I have used Seemplicity in this way for one of my clients is that we meet with clients who have a certain level of complexity being corporates where multiple data sources are used in order to run their operations. These data sources are not all in the same location, being a physical building, but they can be distributed across different countries. SPoG allows us to centralize all these different data sources on one single dashboard. That dashboard is not just a passive overview of the data sources; it actually helps to rank the different types of information, create a ticketing system, and have an urgency ranking system, and therefore allows our clients to be on top of everything operational that is happening in order to find solutions and keep operations running smoothly.
Regarding my main use case or how my clients benefit from it, clients learn more about their own operations when working with Seemplicity. The value that Seemplicity gives is not just to give us access to the product, but actually we can use and leverage their knowledge and their product experts, developers, and commercial and marketing managers join us when engaging with the clients in order to share deeper levels of knowledge and information about the tools, the features, and the benefits. We take the clients on a journey that actually helps them to learn more about their own operations and how they can discover ways to improve the day-to-day challenges that they have.
What is most valuable?
The best features that Seemplicity offers, from a tool perspective, are clarity, simplicity, and the capability of ranking information according to the urgency level that the client sets up. It adopts very quickly new types of challenges that the industry presents, such as the Mithos situation and the code review that they were able to do. A lot of these types of elements surprise clients and allow us to be one step ahead of the competition.
To tell you more about how the clarity and urgency ranking have impacted my clients, in an operational environment, there are also emotions. People react in relation to something as an overwhelming event. The capability of ranking, listing, and prioritizing based on data and fact changes perspective on something that might have been emotionally draining or demanding. Clients are able today to look into a specific environment, look into the ranking of urgency, apply the remediation that is required, clean the cluttering available in that area, and then focus on the next emergency without having to look back if something was forgotten. That level of simplicity, clarity, and transparency creates a better sense of control and professionalism when actually deploying or reporting about operational performances.
One of the key features is actually not directly related to the software but is actually the people that develop the software. Thanks to Seemplicity management, we access the people that are behind all the level of information required to not only use the tool but to explain the feature and then present them to the client in a form and shape that the client recognizes. Once this is implemented, it makes a massive difference for the client to feel comfortable about using the tool.
When I present my organization to a client, the culture of the company, the vision of the company, and our engagement to what the client is looking for, suddenly bringing a third party into the equation, I never know how the third party will be able to integrate into the previous picture. Seemplicity embraces our culture and commitment to the clients. When we go to clients together, there is never a question of what they will say or how they will be accepted. They become part of the Resilient team, and therefore, when presenting to the client, there are not two companies around the table; there is one—Resilient—making Resilient stronger when meeting with clients about solutions such as Seemplicity.
As for specific outcomes or metrics that show how Seemplicity has made our organization stronger or more effective, all of the above applies. Clients became very satisfied, not only by the fact that they were in control, but they were actually surprised about a number of activities that were duplicated across different environments. With Seemplicity, that duplication was immediately spotted, actions were taken to remove the duplication, and therefore the client was able to limit the amount of cluttering in front of them and start addressing the real challenges behind the whole thing.
What needs improvement?
In terms of how Seemplicity can be improved, the next step for Seemplicity is the complete adoption of AI. They are already very busy with it, and it is quite impressive what they are doing. Integrated into the value proposition that we are providing, that is something we are working on. The next generation will involve horizontal integration of more services, the capability of responding to challenges such as the Mithos challenge, and not just for Mithos itself, but all the siblings in the LLM world that are coming. Speed is going to be fundamental. Today we are challenged by LLMs; tomorrow there will be quantum computing. I know how Seemplicity is invested in looking into R&D and the next steps or the next generation of the tool, so I am really looking forward to it.
Regarding additional needed improvements, all of the above have already been addressed by Seemplicity, and naturally, there will be an integration or an evolution into a more language-based rather than text-based approach. So far, every time we look into a potential need for improvement, Seemplicity is one step ahead. I am more than happy about how its CEO, Yoran, has set up the culture of his company to not sit and wait, but to constantly challenge people to prepare for the next steps and anticipate needs.
I am very happy about the approach to development, R&D, and the overall direction of Seemplicity.
For how long have I used the solution?
I have been using Seemplicity for two years.
What do I think about the stability of the solution?
Seemplicity is 100 percent stable.
What do I think about the scalability of the solution?
Seemplicity's scalability is maximum flexibility; every time I presented a business case, the question was not why but how fast.
How are customer service and support?
Every time I ring or drop an email, there is immediately someone picking up or getting us an answer. I rate the customer support a 10 on a scale of 1 to 10.
Which solution did I use previously and why did I switch?
Seemplicity was the first time I used a solution of this kind.
How was the initial setup?
Seemplicity has been very smart regarding pricing, setup cost, and licensing. They did not come to us with a take-it-or-leave-it price; they sat down with us, we presented our business case, and we discussed our physical presence and needs in specific geographies. They opened a conversation about how to help us build and grow the market, and now we are looking into the next generation of how to expand. From a pricing perspective, they have shown maximum flexibility.
What about the implementation team?
We use AWS as our cloud provider. I did not purchase Seemplicity through the AWS Marketplace; instead, we have direct access to the CEO, his management team, and his engineering team.
What was our ROI?
Concerning return on investment, I cannot share specific details due to confidentiality agreements I have, but I can say that the major impact was on increasing our footprint within a strategic client, having the capability to present solutions within a certain price range, and therefore allowing us to compete against competitors.
What's my experience with pricing, setup cost, and licensing?
Seemplicity has been very smart regarding pricing, setup cost, and licensing. They did not come to us with a take-it-or-leave-it price; they sat down with us, we presented our business case, and we discussed our physical presence and needs in specific geographies. They opened a conversation about how to help us build and grow the market, and now we are looking into the next generation of how to expand. From a pricing perspective, they have shown maximum flexibility.
Which other solutions did I evaluate?
Before choosing Seemplicity, I did not evaluate other options; in fact, Seemplicity happened to be the one that was love at first sight. It really clicked from a cultural, business understanding, product, and ambitions of growth perspective. I started together very quickly and deployed.
What other advice do I have?
The advice I would give to others looking into using Seemplicity is to be very open and very transparent because every time you present a clear business case, they will put heart and soul into trying to give you the best answer, and you will receive a lot of flexibility in options whenever you are not sure about how to proceed. They have a lot of experience in a number of industries and geographies that I can leverage from, and that always helps me to make the right decision at the right time.
Regarding Seemplicity's AI capabilities, I am quite impressed by the way that CEO Yoran has set up his organization to adopt AI, put the right checks and balances in place, and the governance that is using internal and external supervision and involves us as one of their trusted partners whenever questions or suggestions need to be put on the table.
In terms of Seemplicity's AI capabilities, I have found its accuracy and reliability of output to be top of the ranks. Everything that they said they were going to do has happened. Every time we had a question, there was an answer, so I am quite impressed by their current position.
Seemplicity is deployed in my organization through a public cloud and on-premise because of the profile of our clients. I think of Seemplicity as a fantastic company and a fantastic partner to work with. I would rate my overall experience with Seemplicity a 10 on a scale of 1 to 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?