IT Central Station is now PeerSpot: Here's why

Mandrill OverviewUNIXBusinessApplication

What is Mandrill?
Mandrill is a reliable, scalable, and secure delivery API for transactional emails from websites and applications. It's ideal for sending data-driven transactional emails, including targeted e-commerce and personalized one-to-one messages.
Mandrill Customers
SoundCloud, Envato, Trello
Mandrill Video

Archived Mandrill Reviews (more than two years old)

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it_user229338 - PeerSpot reviewer
Director with 1,001-5,000 employees
Vendor
It's very straightforward to set up, but you have to be technical to do it.

What is most valuable?

The HTML templating functionality was the most important feature/reason for us to move to their service. A must in today’s customer contact environment, but the out of the box analytics have also been very valuable. In a customer service environment, it is imperative to know that the customer is receiving the message, and in a timely manner.

How has it helped my organization?

Our legacy (home grown) email notification system was capable of sending text only messages. With HTML messaging, it opens up a whole world of marketing possibilities that improves customer retention, and even drive new sales.

What needs improvement?

I have not been ‘hands on’ with the product for some time, but I believe it would be helpful to have easier ways to export data and reports that don’t rely on API calls.

For how long have I used the solution?

I believe it has been around for three years now.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

It was technical support I was in need of when I contacted them. Due to the nature of the product I suspect customer service will always be technical in nature. It was on the slow side. They were apologetic, and it is part of growing pains. I’m sure it will improve.

Which solution did I use previously and why did I switch?

Our previous solution was home grown and 10 years old. It was only capable of sending out plain text emails, and there were not stats or reporting available.

How was the initial setup?

It's very straightforward, but you have to be technical. Any organization without IT, or some technical resource, would struggle.

What about the implementation team?

We implemented it in-house.

What was our ROI?

Not measured in money. The superior customer service we can now offer our clients is a differentiator when it comes to client retention and winning new business. Plus, due to the pricing of this service, the initial investment is almost zero!

What's my experience with pricing, setup cost, and licensing?

Initial setup cost was in the form of a developer resource, working probably five days. The cost of using the service to send emails is negligible. The first 12,000 are free and then it's $0.20 per thousand. So, if we spend 20 cents on any given day that is about as expensive as it gets.

Which other solutions did I evaluate?

No we didn't, as the cost and functionality were exactly what I needed.

What other advice do I have?

You will need IT development resources to properly integrate into your applications.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user231261 - PeerSpot reviewer
Senior Business Analyst at a financial services firm with 501-1,000 employees
Vendor
We can track the links within emails to verify what is getting clicked.

What is most valuable?

Being able to track open and click rates, so we can adjust email content appropriately.

How has it helped my organization?

We can track the links within emails to verify what is getting clicked so we can adjust the email content.

For how long have I used the solution?

I've used it for one and a half years.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

It's very good.

Which solution did I use previously and why did I switch?

No previous solution was used.

What about the implementation team?

We did a in-house implementation.

What's my experience with pricing, setup cost, and licensing?

To setup it cost the developers 20 man-hours to implement the product. Day-to-day is the standard pricing as per their website.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Get the analytics and development teams involved from the beginning.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user