Coming October 25: PeerSpot Awards will be announced! Learn more

Malwarebytes OverviewUNIXBusinessApplication

Malwarebytes is #25 ranked solution in endpoint security software. PeerSpot users give Malwarebytes an average rating of 7.2 out of 10. Malwarebytes is most commonly compared to Microsoft Defender for Endpoint: Malwarebytes vs Microsoft Defender for Endpoint. Malwarebytes is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 17% of all views.
Malwarebytes Buyer's Guide

Download the Malwarebytes Buyer's Guide including reviews and more. Updated: September 2022

What is Malwarebytes?

Malwarebytes Endpoint Protection is delivered via Malwarebytes cloud-based endpoint management platform, is an advanced threat prevention solution for endpoints that uses a layered approach with multiple detection techniques. Malwarebytes Endpoint Protection employs multiple techniques to identify and defend against attacks at all stages of the attack chain using a highly effective mix of signature-less and matching-technology layers working both pre- and post-execution. Malwarebytes Endpoint Protection leverages our Linking Engine technology to remove all traces of infections and related artifacts - not just the primary threat payload. Its Endpoint Protection technology reduces the vulnerability surface, making the endpoint more resilient.

Malwarebytes Customers

Knutson Construction

Malwarebytes Video

Malwarebytes Pricing Advice

What users are saying about Malwarebytes pricing:
  • "It is really expensive. We've got between 30 and 40 licenses every year, and for the number of licenses that we have, we're finding that Malwarebytes on average costs between $900 and $1,000 more per year than comparable options. We're paying about $3,300 per year for these licenses. There are no additional costs beyond the standard licensing fee."
  • "Its cost is around $60 a machine. The cost of the total solution for 250 people is about $8,500 a year. If we add EDR to it, it will bring that cost up to about $15,000. The cost for Carbon Black is about $25,000, which is $10,000 more, but you get all AI functions with it."
  • "I would say that it's affordable. It costs much less than Sentinel One, CrowdStrike, or anything of that nature. But, at the same time, you are getting what you pay for. So I would say it's one of the best when you're comparing traditional NextGen AVs like Webroot that aren't the best in the bunch."
  • "I believe the retail price is between $40 and $50 per copy."
  • "The cost may be something in the ballpark of $20-25 a year per computer."
  • Malwarebytes Reviews

    Filter by:
    Filter Reviews
    Industry
    Loading...
    Filter Unavailable
    Company Size
    Loading...
    Filter Unavailable
    Job Level
    Loading...
    Filter Unavailable
    Rating
    Loading...
    Filter Unavailable
    Considered
    Loading...
    Filter Unavailable
    Order by:
    Loading...
    • Date
    • Highest Rating
    • Lowest Rating
    • Review Length
    Search:
    Showingreviews based on the current filters. Reset all filters
    IT Support Specialist at a construction company with 11-50 employees
    Real User
    Top 20
    I can access it from anywhere and remediate quickly from the cloud console, but there should be a little more detail around detections and events and better pricing
    Pros and Cons
    • "Being able to cloud manage it from just a cloud login is valuable. We can get to it from anywhere, which is really helpful. The fact that we can remediate from the cloud console is one of our favorite features."
    • "I would like to see a little more detail in the log. So, when an event occurs, I'd like to know not just when it happened and on what device, but what activity was taking place on the machine at the time so that we can drill down. If we get a false positive, we have to do a lot of research and go back and forth with our end-users to know why it was a false positive. So, having a little more detail around detections and events would probably be my most asked feature."

    What is our primary use case?

    It is for endpoint detection and protection. We primarily use it to protect our Windows machines. We've got endpoints that are out in the field. We're a construction company, so we've got mobile endpoints using Windows out in the field and in our two offices.

    It is 100% on the cloud. In terms of the provider, we use Malwarebytes themselves.

    How has it helped my organization?

    We're only working with 30 or 40 endpoints at most, so we don't have a huge fleet. We have a small IT team, and being able to manage even a small fleet of devices that are out in the field and being able to respond and remediate really quickly from the cloud-based console has been really helpful for us. It saved us some time, for sure.

    What is most valuable?

    Being able to cloud manage it from just a cloud login is valuable. We can get to it from anywhere, which is really helpful. The fact that we can remediate from the cloud console is one of our favorite features.

    What needs improvement?

    I would like to see a little more detail in the log. So, when an event occurs, I'd like to know not just when it happened and on what device, but what activity was taking place on the machine at the time so that we can drill down. If we get a false positive, we have to do a lot of research and go back and forth with our end-users to know why it was a false positive. So, having a little more detail around detections and events would probably be my most asked feature.

    Its price can also be improved. It is really expensive.

    Buyer's Guide
    Malwarebytes
    September 2022
    Learn what your peers think about Malwarebytes. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    633,952 professionals have used our research since 2012.

    For how long have I used the solution?

    We've been using Malwarebytes for about two and a half years.

    What do I think about the stability of the solution?

    It's really stable. It uses a lot of system resources, but it's really stable.

    What do I think about the scalability of the solution?

    For our purposes, we would never really run out of scale for it. These types of solutions are run to do thousands and thousands of systems. We're probably never going to hit even hundreds.

    Currently, we've got at most 40 endpoints, and that's our entire organization. Its users range from owners to vice presidents to IT to final end-users.

    We do not have plans to increase its usage. In fact, if anything, we have plans to either decrease usage or probably move away from it entirely based on the cost.

    How are customer service and support?

    I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am fairly certain that the most amount of contact that we've had to do with them was just during the initial setup. After that, we've been able to handle everything ourselves.

    Which solution did I use previously and why did I switch?

    There was no solution used previously.

    How was the initial setup?

    Its initial setup was pretty easy. They gave us a login. We generated an application download and a few keys, and we were off and running.

    Its deployment probably took about a week or two. We could have gotten it done a lot faster, but we were having to schedule one-on-one sessions with our end-users to make sure that we could remote into the system and download the appropriate software and get it set up. Realistically, we could have done a full implementation in two or three days, but just due to schedules and other things, it was lengthened out to about two weeks. The implementation, however, was pretty simple.

    For its deployment and maintenance, one person is required.

    What about the implementation team?

    We used a reseller. I can't recall who at the moment, but our experience with them was pretty good. We had some initial questions right out the gate in terms of capabilities and launch and how we were going to launch it. They were pretty good about getting back to us. They were a little bit weird on offering prices though. As I recall, we really had to hound them for getting solid price information out of them.

    What was our ROI?

    ROI on the product at our scale is going to be how much management does it take, which is what we want low. We want a low amount of interaction with the product as possible and a really high and effective detection rate. It definitely has a really high detection rate. In fact, sometimes that rate is so high that we're getting annoyed by false positives, but we'd like to have the system self-remediate as much as possible because our IT department is basically one person.

    What's my experience with pricing, setup cost, and licensing?

    It is really expensive. We've got between 30 and 40 licenses every year, and for the number of licenses that we have, we're finding that Malwarebytes on average costs between $900 and $1,000 more per year than comparable options. We're paying about $3,300 per year for these licenses.

    There are no additional costs beyond the standard licensing fee.

    Which other solutions did I evaluate?

    I believe that there were some other options evaluated at the time. I think Kaspersky and ESET were evaluated, but their implementation was going to be a little difficult from my understanding.

    What other advice do I have?

    Based on a lot of the research that we've done, especially for small to medium businesses, it seems like there are a lot of other solutions out there that have as good or slightly more features and are a lot cheaper.

    I'd give it a solid seven out of 10. It is a very effective solution for us, and it meets a lot of our needs. It doesn't meet all of them, but it does meet a lot of our needs. Based on the ROI on cost and seeing other things out there that are a lot cheaper but equivalent or possibly a little better in terms of features, we most likely will be moving away from the product.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Systems Administrator at a legal firm with 51-200 employees
    Real User
    Top 20
    Intuitive, easy to use, and does a good job of catching and stopping things for the most part and has a unique rollback feature
    Pros and Cons
    • "It is intuitive and easy to use. For the most part, it does a good job of catching things. It is good at stopping stuff. I did a couple of tests with a password cracker. I tried to load that on, and Malwarebytes didn't let me do that, which was pretty good. It has a rollback feature that I haven't seen with any other company. If one of your endpoints are hit with mass ransomware, you could actually roll it back. I watched a demo of them do that, and it was pretty sweet."
    • "The EPP solution lacks the sophisticated artificial intelligence required for automating reports and letting you know about things in real-time. It stops a suspicious activity in real-time, but it doesn't let you know in real-time. You have to look at a report, and then you find out that something is wrong. You have to manually kick off a scan. With the Advanced EDR solutions, Malwarebytes has the ability to alert you in real-time, but they still don't do automatic remediation or quarantining of devices. That is something that you still have to do manually. So, the endpoint protection piece, which is just like their basic endpoint protection, lacks AI. For the advanced detection and response piece, there is an add-on that comes with it, but it still doesn't go far enough in terms of automatic remediation of viruses. It won't separate that virus from your network if something happens. You have to manually go there and do it."

    What is our primary use case?

    We just needed something that was intuitive and easy to use. It had a good record for catching viruses in the wild and things like that.

    We have the cloud endpoint solution, so it is cloud Malwarebytes or the cloud EPP.

    What is most valuable?

    It is intuitive and easy to use. For the most part, it does a good job of catching things. It is good at stopping stuff. I did a couple of tests with a password cracker. I tried to load that on, and Malwarebytes didn't let me do that, which was pretty good.

    It has a rollback feature that I haven't seen with any other company. If one of your endpoints are hit with mass ransomware, you could actually roll it back. I watched a demo of them do that, and it was pretty sweet.

    What needs improvement?

    The EPP solution lacks the sophisticated artificial intelligence required for automating reports and letting you know about things in real-time. It stops a suspicious activity in real-time, but it doesn't let you know in real-time. You have to look at a report, and then you find out that something is wrong. You have to manually kick off a scan.

    With the Advanced EDR solutions, Malwarebytes has the ability to alert you in real-time, but they still don't do automatic remediation or quarantining of devices. That is something that you still have to do manually. So, the endpoint protection piece, which is just like their basic endpoint protection, lacks AI. For the advanced detection and response piece, there is an add-on that comes with it, but it still doesn't go far enough in terms of automatic remediation of viruses. It won't separate that virus from your network if something happens. You have to manually go there and do it.

    For how long have I used the solution?

    I have been using this solution since 2016.

    What do I think about the stability of the solution?

    Its stability is fine. I haven't had any problems. The only thing is that it catches some of the programs as viruses. We have a program called Poll Everywhere that some of our staff members use, and Malwarebytes flagged it as a virus. Very often, we have to go in and update the hash on this particular software. Malwarebytes catches a lot of things like that. It is good I guess, but there are a lot of false positives.

    What do I think about the scalability of the solution?

    It is easy to scale, but it depends on what your organization is. If your organization has a lot of PII and you are a large company, then you might want to look at a different type of solution. One of the reports that we got back for Malwarebytes said that it is too commercial, and it is for big businesses like law firms and stuff like that, and we should probably use something else, but that was it. Malwarebytes also had a bad report in third-party testing. This company tests a product against all these viruses in the wild, and apparently, it did pretty poorly in that.

    How are customer service and technical support?

    Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff. 

    Which solution did I use previously and why did I switch?

    We switched to Malwarebytes from Sophos. Sophos provided good protection, but the customer support was just awful. We had to get away from them for that reason. Sophos also made it really difficult for even an admin to remove a product. Sometimes we had problems with the application, and we wanted to uninstall and re-install it, but it was just a nightmare trying to get that stuff off. It is a plus when you are trying to uninstall somebody's antivirus, but it is just hard for an admin who has a legitimate reason for going in there and removing it.

    How was the initial setup?

    The initial setup was straightforward. In terms of the implementation strategy, the only thing that we had to do was to create policies to turn off Windows Defender. It is recommended that you don't have two antiviruses running at the same time. We did that with a GTO, and then we pushed out the software through group policy. It was a big process because we had Sophos. We had to get Sophos off the machines and then deploy Malwarebytes.

    What's my experience with pricing, setup cost, and licensing?

    Its cost is around $60 a machine. The cost of the total solution for 250 people is about $8,500 a year. If we add EDR to it, it will bring that cost up to about $15,000. The cost for Carbon Black is about $25,000, which is $10,000 more, but you get all AI functions with it.

    Which other solutions did I evaluate?

    We evaluated Carbon Black and Trend Micro. We had a demo with Carbon Black. It is a really good solution, but it is expensive, and there is a learning curve associated with it,

    We use a research company. We had a meeting with them, and they gave us an initial bad report with Malwarebytes. The researcher thought that we were this huge company, whereas we only have 150 employees. The same person wrote a report saying that Malwarebytes was good. The report they gave us at a meeting contradicted another report they gave us.

    What other advice do I have?

    If you're a small company with less than 500 people, the Malwarebytes EDR solution is a good fit. It is also a good solution if:

    • You don't have any DOD requirements for your data.
    • You don't have a lot of PPI.
    • You don't have a lot of confidential documents in your environment.

    If you have strict DOD regulations or something like that, you might want to look at Carbon Black and Trend Micro.

    I would rate Malwarebytes an eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Malwarebytes
    September 2022
    Learn what your peers think about Malwarebytes. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    633,952 professionals have used our research since 2012.
    Cyber security manager at Mobile Wave 3
    Real User
    Top 20
    Easy to set up and great as an antivirus but lacks XDR functionality
    Pros and Cons
    • "I was very satisfied with Malwarebytes in terms of its antivirus abilities."
    • "It's not good in search hunting."

    What is our primary use case?

    Malwarebytes has very limited use cases. 

    How has it helped my organization?

    It was very good. It enhanced our performance in our company. When we replaced it, we used it as an antivirus. It has more than antivirus capabilities yet less than XDR servers. We are very impressed with its antivirus capabilities and it's helped us a lot there. 

    What is most valuable?

    I can evaluate it as a very good antivirus, however, not as an EDR.

    It is very, very basic.

    I got a demo from them. They promised that in the next version they will have all the features they've been lacking a bit.

    I was very satisfied with Malwarebytes in terms of its antivirus abilities. It works as an antivirus better than a lot of others.

    It was easy to set up.

    What needs improvement?

    It's not covering everything as we just started in EDR.

    In Malwarebytes, there's no response. The response is very limited, and integration is very limited.

    It's not good in search hunting. In fact, it has no search hunting at all and no strict intelligence tools. It offers no account monitoring at all.

    I want to see XDR functionality so that I can respond. I want to have some strict intelligence integration with malware attacks, and integration with other tools that I will use to respond to threats.

    I was satisfied with the antivirus capabilities originally, however, in my new environment, I was not satisfied. Now, I'm trying to have an XDR. I have to have a complete solution. Therefore, I'm looking into Microsoft, an XDR in CrowdStrike, or Sentinel ONE.

    For how long have I used the solution?

    I've used the solution for around one year. 

    What do I think about the stability of the solution?

    The solution has been stable and straightforward. It's reliable and the performance is good. We haven't had issues with bugs and glitches and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    I have noticed that there is some scalability. They promised they're adding new modules and it'll be straightforward to deploy them also. It will likely be more scalable in the future. 

    In my company, we have more than 100 machines covered with the solution. We have just an agent, or you can say a warden, that communicates with the cloud engine.

    It's considered an essential solution and therefore is constantly running. It works in the background all the time on every machine. 

    How are customer service and support?

    We have contacted technical support. They are very good. 

    Which solution did I use previously and why did I switch?

    I'm currently trying CrowdStrike. I found it very, very good. I'm dropping Malwarebytes. I will not renew the license.

    I used Microsoft Security Center previously at another company. It included EDR also.

    How was the initial setup?

    The initial setup is very simple and quite straightforward. 

    The deployment process took only one day.

    It was on the cloud. That made it all pretty simple.

    Some prerequisites I integrated. It was really easy.

    It's working in the background. There's nothing to do. Only administrators can do some tasks. For all users, there is nothing to do at all. It is automated.

    You only need one person to handle deployment and maintenance. They are in cybersecurity. 

    What about the implementation team?

    I did the implementation by myself with the help of their technical support.

    What was our ROI?

    I have not witnessed an ROI. However, it is worth it to have it as any security consequences not dealt with can destroy a business. 

    What's my experience with pricing, setup cost, and licensing?

    The prices are public. You can try and get on the internet, however, this is not the real cost. There are some other costs. It depends on how many modules you are buying. If you will activate all modules or just only a few modules the price will be different. 

    We have other services. They provide nice services besides your software. The price for those depends on how you contract with them.

    In comparison, for example, the Sentinel ONE device is very cheap since you don't have all modules to add on.

    Which other solutions did I evaluate?

    While we have Malwarebytes now, we want to replace it with maybe CrowdStrike, Sentinel ONE, or Microsoft. We're looking at all of them.

    What other advice do I have?

    I am a customer. 

    I'm not sure which version of the solution we're using. 

    It's very good, however, it has not covered all of the areas that I want to cover and make.

    I'm a cybersecurity manager. My goal is to detect, respond, and prevent and to do that I need to use only one tool or to minimize the number of tools I'm using and my team is using. I want to minimize the number of team members that will work in cybersecurity as well. I need a solution that includes a lot of modules that can cover most of my requirements.

    That said, if you want a very good antivirus and a basic easy functionality, which is a very cheap price, it would be Malwarebytes.

    As an antivirus, I would rate the product nine out of ten, however, as an EDR, I'd only rate it five out of ten. Overall, I would rate it seven out of ten.  

    I like Malwarebytes, however, I am moving to another product as I need functionality and features, and it's not exactly the right product for me now.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Cyber Security Team Lead (Endpoint) at a manufacturing company with 10,001+ employees
    Real User
    They have some of the best signature writers out there
    Pros and Cons
    • "When it comes to frontend protections, it has some of the best definitions. In addition, they do traditional signature and heuristic detection a lot better than Microsoft and some other players in that space."
    • "Malwarebytes is too simplistic. From a SOC IR perspective, it doesn't give you very much data around it. It doesn't tie things or provide SHA-1 and SHA-256 detection information, which makes it hard to do an additional investigation."

    What is our primary use case?

    Malwarebytes is more of an Endpoint Protection Platform inside a NextGen AV solution. We use it to do, it does real-time protections, but our primary use for that product is compliance scanning. So traditional threat monitoring plus daily scans, full scan, system scans, etc. And it covers the signature and heuristics gap for us.

    How has it helped my organization?

    The fact that the agent is SaaS-based is a major improvement. So with COVID and the new permitter being the endpoint itself out in the wild, Malwarebytes allowed for protection and communication 100 percent of the time. So if it has an internet connection, we're connected and protected. So that was one of the biggest benefits. We were running Windows Defender before, which if an asset wasn't on VPN or went off-network, it was essentially out in the wind. We didn't know what was happening to it from an AV perspective.

    What is most valuable?

    Malwarebytes is easy to use. There's not a lot I like about it, but I will say that they have some of the best signatures out there. As far as traditional AV technology and detection solutions go, that's probably what I'd like about them the most. They have some of the best signature writers out there.

    What needs improvement?

    Malwarebytes is too simplistic. From a SOC IR perspective, it doesn't give you very much data around it. It doesn't tie things or provide SHA-1 and SHA-256 detection information, which makes it hard to do an additional investigation. It should give you more hash information, IOC-based information, etc. It also gives a lot of false positives. That's one of our biggest beefs. 

    For how long have I used the solution?

    I've been using Malwarebytes for three years.

    What do I think about the stability of the solution?

    The Malwarebytes agent has a design flaw that impacts performance. They built it on top of ClamAV, which is okay, but they run into some problems excluding certain locations or dealing with high-performance impact solutions. If you exclude it, then it's excluded completely, and you lose telemetry on it entirely. Again, we have experienced some problems with their agents breaking in their own update processes.

    What do I think about the scalability of the solution?

    Scalability's fine. We never ran into any issues, and we're a large company with 17,000 users. So I think that Malwarebytes can scale just fine. But that's probably due to the solution's simple nature. The more data you're pulling back, the more complex it gets, which creates a greater load on the backend systems that they're hosting. However, Malwarebytes is pretty lean right now, so performance has never really been a problem from a console perspective.

    How are customer service and support?

    I'd say that Malwarebytes support is fine, but they lack maturity when it comes to enterprise-class security solutions. 

    Which solution did I use previously and why did I switch?

    We were running Windows Defender, but we switched to Malwarebytes because it is a cloud-hosted SaaS solution that is as effective on the cloud as it is on-prem.

    How was the initial setup?

    Straightforward. We're a very large environment, so it took us a couple of days, but technically, you could begin deployment almost immediately. As is the case with any AV product, you have to fine-tune it to deal with false positives and performance issues. Aside from that, the deployment itself can be done very quickly. You can use SECM, PDQ. They even have their own deployment tool that you can use. It's pretty easy to get it out there. 

    We did the implementation ourselves. My security department partnered with our patch management and asset deployment team. We gave them the packages and the switching, then they began deployment from there. It doesn't need a lot of maintenance. About three people should do it. Whoever deployed the solution will occasionally need to redeploy or fix an agent. You also need one or two frontend security staff to operate it.

    What's my experience with pricing, setup cost, and licensing?

    I would say that it's affordable. It costs much less than Sentinel One, CrowdStrike, or anything of that nature. But, at the same time, you are getting what you pay for. So I would say it's one of the best when you're comparing traditional NextGen AVs like Webroot that aren't the best in the bunch. McAfee and some of those other ones bring a lot more different options to the table. But if it's just straight AV technology, I would put Malwarebytes at the top of the heap in terms of value for the money.

    What other advice do I have?

    I would rate Malwarebytes eight out of 10 if I'm judging it by the standards of traditional endpoint protection or NextGen AV solution. When it comes to frontend protections, it has some of the best definitions. In addition, they do traditional signature and heuristic detection a lot better than Microsoft and some other players in that space. But if you're lumping it in with other EDR solutions, it's a zero. 

    If you plan to use Malwarebytes, I suggest utilizing its auto-patching mechanism as much as possible and aggressively keeping it up to date.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Mike Parsons - PeerSpot reviewer
    Senior CyberSecurity Architect and Mentor at BlueTeamAssess LLC
    Reseller
    Top 5
    Good analysis package, reporting, and centralized management
    Pros and Cons
    • "It's very versatile and thorough."
    • "Strictly in terms of cyber security, the release cycle should be quarterly, at most. It shouldn't be more frequent than that because, for one thing, keeping up with tech support is difficult."

    What is our primary use case?

    Malwarebytes is typically used as a second opinion. If there is something bothering me, it is not working. My involvement with Malwarebytes is centered on its tools. I run Malwarebytes on their tech bench. I lack the operational experience that I have with Sophos and FortiClient.

    For example, I had a client who had been the victim of a phone scam in which someone called him from one of these 800 numbers to tell them that they had been monitoring their computer and discovered that it contained malware. And for the small fee of $200, they would be able to repair it for them. 

    After paying the $200, they realized they had been part of a scam. They had me come in, I used Malwarebytes to enter their machine and ensure that there were no hidden or unknown packages, as well as a strong lesson in cyber security awareness on why you shouldn't accept those phone calls.

    What is most valuable?

    It's very versatile and thorough.

    It keeps up with the various threats it faces. It has a good analysis package and good reporting.

    It basically tells you if you have anything on your machine that shouldn't be there. I have just discovered it to be exceptionally good at finding that stuff.

    What needs improvement?

    From my use case with it, it works fine. 

    I am not going to comment on its ability to integrate with other solutions that are not strictly endpoint protection. They now have the capability of centralized management. When I first started working with Malwarebytes, they didn't have it. 

    It's adaptable, as are all of the products I work with. They are compatible with the major platforms I encounter, which are Windows and Mac, as well as mobile devices such as iOS and Android.

    I don't have much opportunity to customize it other than to write a rule here and there to try to find something. And I have never been in a situation where I was forced to do something I couldn't.

    Malwarebytes, Sophos, and Fortinet, in fact, any product I will gravitate toward, will have a consistent development release cycle. 

    Strictly in terms of cyber security, the release cycle should be quarterly, at most. It shouldn't be more frequent than that because, for one thing, keeping up with tech support is difficult. You are more likely to receive an incorrect response from the support team. It should not be any more frequent. 

    In my opinion, the quarterly release cycle is ideal. This allows them to keep up with the market and the threats that exist in the market, as well as have enough time to run a reasonably developed test and release it to the public.

    For how long have I used the solution?

    I have been using Malwarebytes for the past year.

    What do I think about the stability of the solution?

    I have not had any issues with the stability of Malwarebytes.

    What do I think about the scalability of the solution?

    Scalability does not apply to Malwarebytes. 

    How are customer service and support?

    My experience with technical support has always been great.

    How was the initial setup?

    Malwarebytes is convenient because I can carry my USB thumb drive along with a copy of Malwarebytes on it and plug it in. If I have local admin access to the machine and can run the product.

    If your organization is large enough, you can divide that and best practices in security. Say you should divide it up so the fox isn't watching the chicken house.

    I am a small organization, and it's one thing if the company has enough employees. However, the majority of the businesses I work with are extremely lean. In many cases, if they're lucky, they'll have someone with even the most basic cyber security skills.

    What's my experience with pricing, setup cost, and licensing?

    I believe the retail price is between $40 and $50 per copy. 

    It is a yearly subscription.

    What other advice do I have?

    My company provides cybersecurity consulting services. I have partnerships and mutual respect with both companies Sophos, and FortiClient.

    I would also be involved in potential resell.

    I go through the technical training they provide to become certified to support it. And I actively use both products with various customers that I work with.

    I believe my use case is ideal because I'm using it as a backup set of tools. That basically allows me to go in and see if something doesn't seem to be working properly. We can see what Malwarebytes discovers. That is my primary use case.

    10 would indicate that I am absolutely certain that 100% of the problem has been solved. And in security, nothing is ever guaranteed.

    I would rate Malwarebytes an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Nir Frumer - PeerSpot reviewer
    CEO at Informática 010
    Reseller
    Top 20
    Easy to configure and easy to use with reasonable pricing
    Pros and Cons
    • "The pricing of the product is very good."
    • "The interface could be improved. Currently, you need to really dig around to find the elements you need."

    What is our primary use case?

    The solution is primarily used as a security feature that's very low-maintenance. We just put it in and leave it, and it actually defends us in a proper way. 

    How has it helped my organization?

    We don't really keep track of any metrics that indicate how it improves the way our organization functions. It just protects us.

    What is most valuable?

    So far, the solution has done a good job of protecting us from malicious items, such as ransomware, among other things.

    The solution is pretty easy to use.

    The pricing of the product is very good.

    The product is very easy to configure and set up.

    What needs improvement?

    The interface could be improved. Currently, you need to really dig around to find the elements you need. It would be ideal if they could make it easier to navigate. The minimalistic design could be better.

    Mainly from an enterprise point of view, they could probably get involved a little bit more with the firewall aspect. That said, Microsoft is doing quite a good job in this area. 

    As long at they keep pace with the threats, we're pretty happy with them.

    For how long have I used the solution?

    We've been using the solution for about three years at this point. It's been a while.

    What do I think about the stability of the solution?

    The solution is 100% stable. It'd very, very reliable. There aren't bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    There isn't too much scalability. It's got its console and you see all equipment within your organization on it. It does a little bit of network checking and that kind of stuff, however, actually, it is basically just an endpoint product.

    We have a small company with about 25 users that are on it right now. That's it. Most of our clients are small to medium-sized companies.

    How are customer service and technical support?

    I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses online just to get to know the console a bit better and that's it.

    Which solution did I use previously and why did I switch?

    In the past, we've used Norton as a security solution. However, that's it. We haven't used anything else. We decided to switch to better protect our endpoints.

    How was the initial setup?

    The initial setup is not complex at all. It's quite straightforward, actually.

    The deployments are pretty quick. It typically takes about five minutes per endpoint. However many endpoints you have will dictate how long it will ultimately take. 

    You don't really need too many people for deployment and maintenance. If the client buys only the endpoint, the client usually implements it. If they need to, they may request a consult. We usually do the implementation remotely on the local server or whatever computer they dedicate for it. There is also a web solution that you can just add a console to. You always enter via browser, however, you can have it local or on the cloud.

    What about the implementation team?

    We did not use any integrator or consultant for the deployment. We were able to easily handle it ourselves in-house.

    What's my experience with pricing, setup cost, and licensing?

    We have found the pricing to be quite reasonable.

    The cost may be something in the ballpark of $20-25 a year per computer. There are no costs above the main licensing cost.

    Which other solutions did I evaluate?

    We did look at other options. However, we found this solution to be light on the endpoint computer. It does a great job of protecting against malware and it's cheap, which is quite important to the kind of clients we're working with.

    What other advice do I have?

    We're resellers and customers. We use it in our organization and we also sell it. We sell the solution when we think it is the correct option for our client, and as long as a client doesn't come with a special request. Obviously, we sell what the clients want and what is in their best interest.

    We're using the latest version of the solution. We're paying a subscription and therefore the updates are automatically added.

    The product is great. It's straightforward and it does what we need it to do.

    Overall, I would rate the product at an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Veer Sharma - PeerSpot reviewer
    Branch Manager at Datec (Fiji) Limited
    Real User
    Top 20
    Scalable with good technical support and a straightforward setup
    Pros and Cons
    • "The solution is very good at scanning."
    • "We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine."

    What is our primary use case?

    One of the reasons we use the solution is to protect the endpoints. Plus we are also using the EDR facility to protect servers and for emergency response. As for Malwarebytes, they will be able to help us track how the malware activities happened, which can help us in the restoration process. We haven't come across anything where we had to use these services or use the tool to recover anything. We haven't come to that yet. 

    How has it helped my organization?

    Often, the customers had been compromised previously, and, due to that, we propose that solution to them. They like that tracking and restoration options are on the table if they get breached again.

    What is most valuable?

    The solution is very good at scanning. 

    It's a good product. It does the job. 

    It offers good protection. I haven't come across any issues so far, which I need to escalate.

    The solution scales remarkably well.

    We've had a good experience dealing with technical support.

    What needs improvement?

    We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine. Alternatively, sometimes when it's scanning the application fast, you find that your applications will be slow in response. If you compare it to, for example, Trend Micro, this slow down doesn't happen when you use that solution.  

    Basically, this solution seems to have issues with CPU and Memory. If you have got a good, high spec machine, then you won't feel it. If you go running SSDs and other stuff, you won't feel that performance issues. We have got customers in Fiji who are using 5,400 RPM hard disks, so they feel the pinch.

    The solution is a bit expensive.

    For how long have I used the solution?

    I've been using the solution for about two years at this point.

    What do I think about the stability of the solution?

    The stability is good. We haven't faced any issues so far.

    What do I think about the scalability of the solution?

    The solution has a lot of scalability potential. If a company needs to expand it, it won't have a problem at all.

    How are customer service and technical support?

    We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had some glitches where we were not able to deploy it on MacBooks. We hit a few walls dealing with iOS, and they were very good at helping us deploy the product. 

    We were lucky in that we had a contact that had an account manager, and they were great on the support side. They really helped us out.

    We've been satisfied with the level of service we've gotten

    Which solution did I use previously and why did I switch?

    We also work with Trend Micro, Symantec, and Kaspersky.

    How was the initial setup?

    The solution was not complex to set up. It was pretty straightforward for the most part. We found it to be rather easy.

    What about the implementation team?

    We typically connect with one of the techs and one of the account managers during deployments. The engineer we connected with was very knowledgeable about the product and made everything ever easy.

    What's my experience with pricing, setup cost, and licensing?

    The solution really needs to look around at the rest of the market. They're slightly more expensive and it would be ideal if they were more competitive.

    What other advice do I have?

    We're an official partner in Fiji.

    We use both on-premises and cloud-based deployment models. 

    I'd recommend the solution to others. That said, I always recommend a POC is done first to see if it will properly fulfill a company's needs.

    Overall, I would rate the product at an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Executive Director at a tech services company with 11-50 employees
    Real User
    Provides complete visibility and ease of use; lacks some efficiency with regard to false positives
    Pros and Cons
    • "Provides successful ransomware shut down operations."
    • "Requires increased efficiency in terms of detecting false positives."

    What is our primary use case?

    Our primary use case is as a tool that is effective protection for malware and includes automated remediation and ransomware rollback. I'm the executive director of the company and we are resellers. 

    How has it helped my organization?

    From a business perspective, using Malwarebytes means we now have very few disruptions which save the company a lot of time. We previously had a lot of false positives that halted some of the services that impact certain departments. Because the solution is based on cloud, we were able to reduce management issues and the business was enhanced by the automated remediations.

    What is most valuable?

    This solution has a strong industry reputation in terms of its successful ransomware shut down operations. I value the complete visibility it offers and the ease of use. From our experience, it provides 100% visibility and detects hundreds of infections. With other similar solutions, the remediation can take some time but with Malwarebytes, it's a lot quicker. As a result, it provides a good user experience in the sense that downtime is significantly reduced. We use the solution extensively. 

    What needs improvement?

    I'd like to see increased efficiency in terms of detecting false positives because we sometimes have cases where detections are repeated despite requests for them to be identified as false positives. It creates a problem for our security department and is annoying to deal with. Once you mark it as a false positive that should be it. 

    It would be helpful if they were to introduce more flexibility in terms of cloud management because there are certain things that could be more granular or specific. It sometimes lumps three or four cases into one group. 

    For how long have I used the solution?

    I've been using this product for a year. 

    What do I think about the stability of the solution?

    We've been running the solution for over a year and it's quite stable. Performance is excellent. We haven't had any degradation or performance issues. We have a maximum of two network administrators dealing with maintenance. 

    What do I think about the scalability of the solution?

    We have close to 600 end clients, devices, and haven't had any issues with scalability. We'll extend use as needed. We were told that even with double the number of users there won't be any issues. 

    How are customer service and support?

    From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to McAfee and CrowdStrike, where we felt the support was not as forthcoming. 

    Which solution did I use previously and why did I switch?

    We still use CrowdStrike, although to a much lesser degree because it's less effective in resolving problems. Likewise with McAfee protection, where we had issues with service quality that interrupted our business.

    How was the initial setup?

    The initial setup was straightforward and transparent. It took just a few hours and was deployed by our in-house IT people. 

    What other advice do I have?

    It's worthwhile doing a case study and testing the solution in your environment and comparing results between different products. We have a lot of virus spyware exploit samples that we keep just for testing purposes, and we use the same consistent standard to test it. In our case, the result was that Malwarebytes came out on top of the others.

    Malwarebytes isn't yet perfect for a lot of endpoint solutions. From a cloud-based management perspective, there are still issues with endpoint isolations and automated remediations. It requires some fine-tuning even though it comes out on top in terms of performance.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Malwarebytes Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2022
    Buyer's Guide
    Download our free Malwarebytes Report and get advice and tips from experienced pros sharing their opinions.