The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable.
System Administrator at a computer software company with 1,001-5,000 employees
Jul 12, 2023
LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented.
They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available.
System Administrator at a computer software company with 1,001-5,000 employees
Jul 12, 2023
In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields.
