A Dialogflow agent is a virtual agent that handles conversations with your end-users. It is a natural language understanding module that understands the nuances of human language. Dialogflow translates end-user text or audio during a conversation to structured data that your apps and services can understand.
| Product | Market Share (%) |
|---|---|
| Google Dialogflow | 28.1% |
| Amazon Lex | 21.4% |
| IBM Watsonx Assistant | 14.8% |
| Other | 35.7% |
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