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Google Cloud Speech-to-Text OverviewUNIXBusinessApplication

Google Cloud Speech-to-Text is #3 ranked solution in top Speech-To-Text Services. PeerSpot users give Google Cloud Speech-to-Text an average rating of 7.0 out of 10. Google Cloud Speech-to-Text is most commonly compared to Microsoft Azure Speech Service: Google Cloud Speech-to-Text vs Microsoft Azure Speech Service. Google Cloud Speech-to-Text is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 29% of all views.
What is Google Cloud Speech-to-Text?

Google Speech-to-Text enables developers to convert audio to text by applying powerful neural network models in an easy-to-use API. The API recognizes 120 languages and variants to support your global user base. You can enable voice command-and-control, transcribe audio from call centers, and more. It can process real-time streaming or prerecorded audio, using Google’s machine learning technology.

Google Cloud Speech-to-Text Customers
Home Depot, Paypal, Target, HSBC, McKesson
Google Cloud Speech-to-Text Video

Google Cloud Speech-to-Text Reviews

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SCRUM Master at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Good auto-detection of languages, easily expands, and saves a lot of time
Pros and Cons
  • "We've found the solution scales well."
  • "The multilanguage support for the chatbot needs to be better."

What is our primary use case?

We need IT corporate chatbots to help new people with some things. When you are new in a company, you need a lot of things, such as access. We want to make a chat for auto consulting. You can say, "Oh, hello, I'm new, I need an account in GitHub, please, and GitLab." And we want to do the chatbot with integration with all the systems for may access another common task for users automatically in the chatbot. 

We want to make a chatbot to resolve common problems for people. In that way, we will save time as it will allow support to help with other problems, harder problems. You can resolve common problems with a bot and non-common problems with humans.

What is most valuable?

Creating bots helps our IT team save time. It allows them to work on harder issues.

They make onboarding easier.

The solution is stable.

We've found the solution scales well.

The language is good in all translation services. Auto-detect in the language is a good feature.

What needs improvement?

The multilanguage support for the chatbot needs to be better.

If you incorporate the translation natively in a chatbot, maybe you can do a chatbot in English and automatically have the same chatbot, however, the same chatbot needs to be in all other languages as the translation services of Google is good. That translation is not bad for technical people. If they can get a multilanguage chatbot, it would be ideal.

For how long have I used the solution?

I've been using the solution for two to three years. 

What do I think about the stability of the solution?

The stability of the solution is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in general. 

What do I think about the scalability of the solution?

The product is scalable. If a company needs to expand it, it can do so.

What's my experience with pricing, setup cost, and licensing?

I don't have information about the billing. It's not my interest. I only work on implementations and tasks. The cost of the cloud is not a problem, according to the higher-ups, however. We do analyze the cost for the implementation of new things. However, for other things, we are not interested in seeing the billing. It's not my area, the billing.

What other advice do I have?

I'd rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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