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Eaton PredictPulse Buyer's Guide

Download the Eaton PredictPulse Buyer's Guide including reviews and more. Updated: June 2022

What is Eaton PredictPulse?

PredictPulse Insight is the first cloud-based analytics service for data center infrastructure to predict the failure of power components. The new service adds predictive analytics to Eaton’s next generation PredictPulse remote monitoring service, shifting power monitoring from a reactive to a proactive model. The new PredictPulse is a cloud-based monitoring and management service that collects and analyzes data from connected power infrastructure devices, providing us with the insight needed to make recommendations and take action on your behalf.

Eaton PredictPulse was previously known as PredictPulse.

Eaton PredictPulse Video

Archived Eaton PredictPulse Reviews (more than two years old)

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Information Technology Infrastructure Manager at a financial services firm with 51-200 employees
Real User
During an unscheduled outage, support called and let me know that we were having an issue
Pros and Cons
  • "I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage."
  • "We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined."

What is our primary use case?

The primary use case is notifications for all the Eaton UPS devices in our organization. This lets us know when the system is down or having other issues, as far as connectivity, input/output, battery level, and reports. We are using the most recent version.

How has it helped my organization?

We now have knowledge of what is going on with power fluctuations. Before, when we were offsite, we wouldn't know if the system was down or if there was a power outage. Now, I get alerts.  I receive my monthly reports from it, so I haven't needed to logon directly in a very long time.

What is most valuable?

I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage.

What needs improvement?

We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined.
Buyer's Guide
Eaton PredictPulse
June 2022
Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,178 professionals have used our research since 2012.

For how long have I used the solution?

We have using Eaton products for three to fours years. We got the PredictPulse ( /products/eaton-predictpulse-reviews ) at the same time that we bought the UPS.

What do I think about the stability of the solution?

I've had absolutely no trouble. I've had no repairs on it with zero problems. It does not require any require any maintenance from me. If there was any issue, I would contact Eaton.

What do I think about the scalability of the solution?

We only have one UPS. We have not thought about increasing our usage of Eaton products at this time since we are not sure if we are going to stay in our building.

How are customer service and support?

Eaton's field technician came out for service. The service was great. He was very experienced. We had only had the solution for a little while, so I had a lot of questions. He answered every last one of them without a problem. The last time that he came out was two years ago. One time, we had an unscheduled outage. Eaton support called and let me know that we were having an issue, which was pretty cool. The service is prompt.  I haven't needed to contact Eaton's technical support because of PredictPulse.

Which solution did I use previously and why did I switch?

We previously had a generator, which was insufficient.  We had a small fire in our ceiling. Then, we had to get big giant fans to keep the room cool to keep the equipment going. It was pretty messy. So, we spent a lot of money in a very short time frame. Now, when the UPS kicks on, the generator knows. If the UPS is running longer than five minutes, the generator kicks in.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

An engineer from Eaton came in and set PredictPulse up. He explained everything to us, including the requirements.  It was simple for me. He just needed to know who our electricians were. He worked with our electricians to get it set up. We didn't have any issues because we had to have the room wired for it and all the information was direct.

What was our ROI?

The service has earned its place in our life, a millions of times over. It was a lot of work to keep things going without it. E.g., we had our 14-hour outage and were just fine. It is saving our organization around $10,000 a month.

What's my experience with pricing, setup cost, and licensing?

We have bought all of the features of PredictPulse because each of them serves a different purpose for us. We pay $4,000 for the Eaton 93PM UPS, which includes PredictPulse. It is a reasonable price.

Which other solutions did I evaluate?

We did evaluate other competitors, but we didn't have a lot of time. Eaton was the best because of its uptime and support.  We decided to add on PredictPulse for the notifications. However, we did not look into competitors for the services.

What other advice do I have?

Do it. PredictPulse sends out emails no matter where you are. You can keep track of the electric current going on in your system. It keeps you in the loop and knowledgeable. It will let you know when an issue has cleared. It is very much worth the expense.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Tim Cooper - PeerSpot reviewer
Data Center Manager at Travelport
Real User
Leaderboard
Automates service-call ticket generation on occasions where we have a UPS issue
Pros and Cons
  • "It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything."
  • "I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated... Maybe they could provide a more secure messaging system."

What is our primary use case?

We're using Eaton's UPS systems with PredictPulse. All our UPSs are tied in. They report to PredictPulse with daily emails or notifications. We use PredictPulse to monitor the UPS systems and conditions.

How has it helped my organization?

It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything. Eaton gets the alarm, they schedule the site visit, and they come and fix the problem.

What is most valuable?

I'm not aware of any feature other than the notifications. It provides notifications about our UPSs so that it can generate service calls automatically with Eaton. They get a monthly report.

Their field technicians are very good. For example, they're coming to replace a battery tonight. The issues that we have had with the systems have been pretty minor. We've had one bad module that they had to replace. There haven't been many issues with the product, but when there have been issues, they've been able to get onsite in a timely fashion and get them repaired. We've never had to have them come back. They've always been able to come out and make the repair without having to make a return visit.

What needs improvement?

I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated.

They could look at SMS messaging or multimedia messaging. I'm sure there are some other messaging-type systems available for generating less traffic than an email. Maybe they could provide a more secure messaging system. I would suggest that they look at other technology available.

For how long have I used the solution?

We've been using PredictPulse for a year.

What do I think about the stability of the solution?

There are a lot of things have to be working for it to work; not just PredictPulse but everything on the customer's end has to be functioning too. But we haven't seen any issues with PredictPulse, itself, not getting the data. The only issue that I know of has been with the email server or internet connectivity; things you would tend to expect with this type of set up.

What do I think about the scalability of the solution?

We don't have any plans to scale this any further. It's only being used for notification and generation of automated service calls.

How are customer service and technical support?

Eaton's technical support has been great. They're top-notch.

Which solution did I use previously and why did I switch?

We did not have a previous solution. We implemented PredictPulse to provide more visibility into the systems. We have our own automation system that monitors, but that still requires us to generate a service call. Eaton PredictPulse eliminates that and automates that aspect for us.

How was the initial setup?

The initial setup was straightforward. We set up an email server and PredictPulse sends emails out every few minutes with the status of UPS. The biggest thing is that you have to have an email server that can handle the number of daily emails that it's generating. We have several UPS units so there are a lot of emails, but the setup wasn't a problem. It's not complex. You just need to understand that the system will generate a lot of emails on a daily basis.

If you're not a technical guy, you're not going to understand that. You have to be an IT person to understand how to set up PredictPulse. So different customers might give a different answer than I have.

For us, the setup of PredictPulse took a few minutes. It was pretty simple. You just set up the firmware and the UPS system has an email address and then you just turn it on.

What about the implementation team?

We had Eaton come in. We gave them the IP configurations that they needed, the Ethernet configurations, SMTP configurations, etc. We gave them the information and then they programmed it and set it up. Our experience with their deployment team was fine. There were no problems.

What was our ROI?

We probably haven't seen return on our investment by going with PredictPulse because we haven't had the type of failure that would give us that. PredictPulse is risk-mitigation. So until you have a need to mitigate a risk, it's hard to get an ROI. You almost need a catastrophic failure to understand the value of the service.

What other advice do I have?

My advice is don't buy it just because it's there but because you have a need for it. You have to understand your own needs and then see if PredictPulse will be that solution to your needs.

The solution is doing what it needs to do. It's has provided us a service that we felt we needed. 

The visibility the service provides into our UPS equipment through the reporting is okay. There isn't much to report other than the UPS conditions. We also have dynamic monitoring of our UPS systems, so the PredictPulse report confirms what we already know. The PredictPulse reports are fine. We don't have a problem with them. That's not really the reason we got PredictPulse, but there's no problem with them.

We use an Eaton Service Plan. The only remote monitoring we have is with PredictPulse. The repairs that we have had done through our agreement have met all of the criteria of our agreement, as far as responding and service go.

The only people we have using PredictPulse are data center engineers or critical facility technicians. It's a team of about six to seven people. We don't need any people for deployment and maintenance of PredictPulse because it's a managed service by Eaton.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Eaton PredictPulse
June 2022
Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,178 professionals have used our research since 2012.
Bitsy Bernat - PeerSpot reviewer
Senior Manager at Kaiser Permanente
Real User
Leaderboard
Quick deployment of field technicians helps us, but the reporting could be better
Pros and Cons
  • "The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were able to get an engineer dispatched to the site to the HVAC problem. Had we not done that, we might have ended up with a UPS failure."
  • "I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on."

What is our primary use case?

  • Monitoring UPSs.
  • Preventing failures.

We are using Eaton SecureConnect Installer Cloud, which is a private cloud deployment model.

How has it helped my organization?

The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were able to get an engineer dispatched to the site to the HVAC problem. Had we not done that, we might have ended up with a UPS failure.

What is most valuable?

We have found the most valuable features to be the ones which notify us that the UPS is on battery, then notifying us that the temperature in the room is too hot.

What needs improvement?

I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on. 

For how long have I used the solution?

I have been using the product for six months.

What do I think about the stability of the solution?

The stability seems great. We have not had any problems there.

What do I think about the scalability of the solution?

When you look at it from the perspective of a national company like ours, it would be nice to be able to start at a high level, like by region, then drill down by service area, site, and then by building. That way there is some type of hierarchy set up. Because if you're monitoring all the UPSs, and there are 2000 UPSs in a company, that view could probably be a little better.

We have it at three sites. If we do decide to go with this product, then our goal is to get the network cards installed and get the UPSs on the network, then work with Eaton to get them connected.

There are three of us actively working on the solution. We're a part of a national facilities operations team. We're just focused on doing process improvement with UPSs right now.

How are customer service and technical support?

I would recommend working with the same people that I have been working with.

Which solution did I use previously and why did I switch?

It is the first pilot at Kaiser to have a monitoring system.

How was the initial setup?

The initial setup is mostly straightforward once they get you set up. It's a little complex to get additional people setup. I have to go through Eaton to get it setup. Letting me manage users and access would be helpful.

The deployment was super fast. The long part was us getting our network card installed and getting it on the network. 

What about the implementation team?

We used Eaton's consultants for the deployment. They were wonderful and very responsive. They not only answer my questions, but improve on them. They are great and very honest. If the product doesn't do something today, they tell me. If it's coming out in the next release, they say it's coming out in the next release. Or, if it's not even in the pipeline, they let me know and say that they will take the feedback. 

They have come to visit in person or we have spoken on the phone. Anything that we've needed, they have been helpful. They also helped push me information because this is one one-hundredth of the things that I'm working on. It's very nice to have them keep on top of me and keep things going. So, they have been terrific.

We use service vendors for deployment and maintenance. We have two separate service vendors who can assist if something was needed. They can go out to the site, if needed. We would dispatch them.

What was our ROI?

Right now, we are not paying anything for it, so the return on investment is great.

If you have a UPS failure, that will be very costly for many reasons. There has definitely been a return there. In the one example where the room got hot, we have no idea how much that would've cost if there had been a failure, but it would have been something that would have cost something. That alone has been a return on the investment.

What's my experience with pricing, setup cost, and licensing?

We are not using Eaton's UPS service plans.

Which other solutions did I evaluate?

Eaton was only one who offered to let us try it out for free.

We are looking at other options still. We are still looking at Schneider's UPS monitoring solution. We have looked at quite a few others, but none of the others would meet our requirements. So far, we are only looking at these two.

What other advice do I have?

PredictPulse has helped me better define our requirements.

One of the pros of PredictPulse is the majority of our UPSs and the support has been phenomenal. They seem very open to work with us on improvements for future releases and to learn more about what we need as well, so that has been nice.

One of the cons of the PredictPulse is that right now we can only use it on UPSs. From what I understand, that will change in the future. The national viewpoint and data logging are the things that I brought up which could be improved.

I don't think that we use Eaton for repair of these units.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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