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Eaton PredictPulse pros and cons

Vendor: Eaton

4.6 out of 5

10 reviews
100% willing to recommend

Eaton PredictPulse Pros review quotes

BB

Senior Manager at Kaiser Permanente

Aug 21, 2019

The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were able to get an engineer dispatched to the site to the HVAC problem. Had we not done that, we might have ended up with a UPS failure.

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TC

Data Center Manager at Travelport

Aug 25, 2019

It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything.

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reviewer1176360

Information Technology Infrastructure Manager at a manufacturing company with 51-200 employees

Aug 28, 2019

I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage.

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Eaton PredictPulse

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Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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KS

Facility Manager at a hospitality company with 501-1,000 employees

Aug 5, 2020

Many of its features are valuable, but the ability to be notified in real-time is the most valuable aspect. I can be at home, it could be the middle of the night. We have it set up so that it sends emails to people if it engaged.

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WD

Manager at LA METRO

Aug 23, 2020

The most valuable feature is the instant notification, remotely via email, of any change in the status of the UPS, which is important. The UPS's provide critical control functions, such as emergency lighting and operation of emergency communications for passengers, and operation of critical radio systems which are needed for communication between Metro and the local Sheriff department.

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VS

Automation Engineer at a pharma/biotech company with 10,001+ employees

Sep 3, 2020

PredictPulse tells me stuff like, "Hey, this room's too hot," that's going to kill my UPS. That's going to shut this thing down. It might prevent a power outage. Right there, that one's not quite as critical, but you're talking, if they go down, tens of thousands at a minimum of loss. So, it pays for itself by having the ability to know without having to walk out there all the time and look at it, because people will get busy, then they won't do their rounds and stuff getting missed. With PredictPulse, it doesn't get missed.

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KT

System Engineer at a government with 1-10 employees

Oct 20, 2020

Event Viewer saves me a lot of time when getting everything ready for our fire insurance rating inspection, once every seven to eight years.

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CM

Field Service Technician at a healthcare company with 10,001+ employees

Nov 19, 2020

The most valuable feature is being able to run reports on it. We get a monthly report on outages and usage and we can see how often we've had downtime, if we've had downtime.

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IB

Electrical and Instrumentation Technician at Marathon Petroleum Corporation

Jun 7, 2021

PredictPulse saved us time by helping to avoid downtime and other problems. It would take 20 minutes to an hour to try to figure out the problem, whereas we immediately knew where the problem was with the help of PredictPulse. It easily saves us hundreds of man-hours just for that downtime. For production, we did have production lost and that could be in the thousands to possibly millions of dollars.

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reviewer1737621

Systems Engineer at a university with 10,001+ employees

Dec 7, 2021

PredictPulse has been pretty stable. Our older UPS was approaching the end of life. Eaton came by and upgraded all the hardware, so we could install the latest interface and use PredictPulse on it. We didn't even have to ask.

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Eaton PredictPulse Cons review quotes

BB

Senior Manager at Kaiser Permanente

Aug 21, 2019

I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on.

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TC

Data Center Manager at Travelport

Aug 25, 2019

I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated... Maybe they could provide a more secure messaging system.

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reviewer1176360

Information Technology Infrastructure Manager at a manufacturing company with 51-200 employees

Aug 28, 2019

We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined.

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Eaton PredictPulse

Free Report: Eaton PredictPulse Reviews and More

Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,310 professionals have used our research since 2012.

KS

Facility Manager at a hospitality company with 501-1,000 employees

Aug 5, 2020

The only thing I can think of is the remote monitoring. When it's communicating something, if there's an event or there's an issue, the dashboard and how it's presented could be improved. I know what it's communicating, but if we had someone at a different level monitoring it, they might not understand if it's a critical item. The remote monitoring dashboard could be simplified.

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WD

Manager at LA METRO

Aug 23, 2020

I don't have problems with Eaton products, except that they're proprietary.

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VS

Automation Engineer at a pharma/biotech company with 10,001+ employees

Sep 3, 2020

They have redone the monthly report to make them easier to read through.

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KT

System Engineer at a government with 1-10 employees

Oct 20, 2020

Right now, the problem with our emails is we do not have a way to separate emails to Eaton versus us. So, we get a lot of alerts that we might not get, which are almost considered spam. It would be nice if we could segregate them: This group of people gets these emails and this other group of people gets these emails. As of now, it's a shotgun approach where we get so many. It's like, "Oh God, another one," as opposed to being able to filter out exactly what we do want, since we don't want to miss any.

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CM

Field Service Technician at a healthcare company with 10,001+ employees

Nov 19, 2020

It's been working very well. The only issue I've ever had with it was when we did the initial setup. We had issues getting it to bypass through the firewall. Their support staff were very helpful and we were able to get that taken care of pretty quickly, within a day or two.

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IB

Electrical and Instrumentation Technician at Marathon Petroleum Corporation

Jun 7, 2021

I would like to see more voltage and current values. Input voltage has a phase to phase option and then there is a phase to neutral option for each phase and there are three phases. So it would be nice to see an average of each of those instead of just a voltage for each individual phase. If there was an average of those three, then that would be less math for me.

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reviewer1737621

Systems Engineer at a university with 10,001+ employees

Dec 7, 2021

We get the alerts almost instantaneously, but it doesn't give you as much information as the system notice. And I don't know what the alert means. It's not really indicative of the problem because it's non-descriptive to us. Is there a problem, or is it only a standard utility blip for something?

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