Eaton PredictPulse Reviews

We use it to provide uninterrupted power to security systems, gaming systems, and surveillance systems on a gaming floor at a casino.

On our casino floor, in a power outage, hundreds of games could go down and would need to be manually brought back up. Even though we can run off generator power, we need that bridge to get us there and it's been doing it since. It has been taking care of it.

We use Eaton's remote monitoring and it's pretty comprehensive if there's any kind of issue. It's measuring and monitoring things. The remote monitoring makes my job easier and makes me more productive. With the remote monitoring, we don't have to physically look at the piece of equipment. I could be offsite. I could be anywhere and I can see how it's operating or any issues it could be having. I can do that from my phone.

Many of its features are valuable, but the ability to be notified in real-time is the most valuable aspect. I can be at home, it could be the middle of the night. We have it set up so that it sends emails to people if it engaged. If the power has gone out or something has gone wrong, we're notified immediately. There are three of us who receive those alerts, in the roles of director of facilities and facility managers.

The only thing I can think of is the remote monitoring. When it's communicating something, if there's an event or there's an issue, the dashboard and how it's presented could be improved. I know what it's communicating, but if we had someone at a different level monitoring it, they might not understand if it's a critical item. The remote monitoring dashboard could be simplified.

I have been using Eaton PredictPulse for about 10 months.

It's stable, absolutely. We haven't had any issues.

It's expandable. Whether we have the space to expand it is another story.

We're not maintaining it internally. If there's any maintenance or repair work to be done, that would be done by Eaton. Other than checking it and making sure it's running, we're not maintaining it internally.

We haven't had to use Eaton's helpdesk or field service so far.

If I recall correctly we had an Emerson unit previously.

We had a room we had to fit the solution in. That's how we came to the system, so it would fit in the room that we had for it. Compared to the old system we had, it has a larger footprint, but the old one did not take care of as much as the new system does. The power density is greater than what we were dealing with before.

If we would have upgraded the old system, the footprint from adding on to that old system wouldn't have fit in the space that we had available.

We had a greater comfort level with the Eaton products. In part that was because of how it fit in the space we were dealing with; we were constrained. In addition, there are no issues with hotspots. Beyond that, we also use a lot of Eaton equipment throughout our property. Keeping in line with that was definitely a positive.

The initial setup was a complex project, but the install was pretty straightforward. It was handled well. An electrician was used as part of the install and there were people from Eaton here. It was a positive experience. They were fine.

The deployment took a few days. Once they had the equipment in there it was a few days until they had it up and running.

We were converting how the power is distributed to all parts of our building. We had to take down the old UPS system and bring up the new one to supply areas of our property, in sections. We would do it overnight to lessen the impact on our guests and team members.

The cost associated with having to bring our gaming equipment up manually anytime there's a power outage, surge, or sag in the area is where we see ROI. I couldn't really put a value on that. It provides us with uninterrupted service for all our other systems.

We priced out the entire project with multiple options and the Eaton equipment was right in line with our budget. I'm not aware of any costs in addition to initial fees.

It saves us time and it saves us money. If the equipment that it protects is valuable to your business, it will keep it operating.

It was the right system to go with. We're close to a year in, and there have been zero issues. In the preceding couple of years we had so many issues with the old system; it was undersized and it wasn't really protecting everything that the current one is. It has given us that reliability. We were able to make the system larger and cover more equipment. It's hard to compare apples to apples because we weren't covering the same things, but it makes all the difference in the world, if you're going to use a product like this, to make sure it's covering all of your important, the critical items.

We're using other Eaton solutions in our environment and they're reliable. We've had power issues here and the Eaton equipment holds up. Eaton covers it all. There are things that they provide that we don't have here on our property, but what they have is pretty comprehensive.

The primary use case is notifications for all the Eaton UPS devices in our organization. This lets us know when the system is down or having other issues, as far as connectivity, input/output, battery level, and reports.

We are using the most recent version.

We now have knowledge of what is going on with power fluctuations. Before, when we were offsite, we wouldn't know if the system was down or if there was a power outage. Now, I get alerts. 

I receive my monthly reports from it, so I haven't needed to logon directly in a very long time.

I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage.

We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined.

I've had absolutely no trouble. I've had no repairs on it with zero problems.

It does not require any require any maintenance from me. If there was any issue, I would contact Eaton.

We only have one UPS.

We have not thought about increasing our usage of Eaton products at this time since we are not sure if we are going to stay in our building.

Eaton's field technician came out for service. The service was great. He was very experienced. We had only had the solution for a little while, so I had a lot of questions. He answered every last one of them without a problem. The last time that he came out was two years ago.

One time, we had an unscheduled outage. Eaton support called and let me know that we were having an issue, which was pretty cool.

The service is prompt. 

I haven't needed to contact Eaton's technical support because of PredictPulse.

We previously had a generator, which was insufficient. 

We had a small fire in our ceiling. Then, we had to get big giant fans to keep the room cool to keep the equipment going. It was pretty messy. So, we spent a lot of money in a very short time frame.

Now, when the UPS kicks on, the generator knows. If the UPS is running longer than five minutes, the generator kicks in.

The initial setup was straightforward.

An engineer from Eaton came in and set PredictPulse up. He explained everything to us, including the requirements. 

It was simple for me. He just needed to know who our electricians were. He worked with our electricians to get it set up. We didn't have any issues because we had to have the room wired for it and all the information was direct.

The service has earned its place in our life, a millions of times over. It was a lot of work to keep things going without it. E.g., we had our 14-hour outage and were just fine.

It is saving our organization around $10,000 a month.

We have bought all of the features of PredictPulse because each of them serves a different purpose for us.

We pay $4,000 for the Eaton 93PM UPS, which includes PredictPulse. It is a reasonable price.

We did evaluate other competitors, but we didn't have a lot of time. Eaton was the best because of its uptime and support. 

We decided to add on PredictPulse for the notifications. However, we did not look into competitors for the services.

Do it. PredictPulse sends out emails no matter where you are. You can keep track of the electric current going on in your system. It keeps you in the loop and knowledgeable. It will let you know when an issue has cleared. It is very much worth the expense.