Service and Support
Customer service and support for Dell EqualLogic PS series receive positive feedback. Many users report good technical support with quick response times and effective issue resolution. Several users rate the support team highly, noting excellent service and prompt assistance, including hardware replacements. Some users point out the limited duration of direct support, transitioning to third-party assistance after five years. Despite a few challenges, there is widespread satisfaction with the service provided before the end of support.
Deployment
Users found Dell EqualLogic PS series setup to be straightforward and uncomplicated. Training courses contributed to an easy process, although some underestimated storage needs initially. Setup duration varied with deployment size, but configuration was quick, taking a few hours. Users rated the setup highly for simplicity, indicating significant improvements over earlier solutions. Maintenance requires minimal effort, often without specialized personnel, and is managed through regular updates.
Scalability
Dell EqualLogic PS series offers mixed scalability experiences. While some appreciate its simplicity and ability to easily expand by adding units, others face limitations due to drive consistency requirements and space constraints. Organizations find it suitable for small to medium-sized operations, with enterprise functions, yet growing companies may need alternatives. It serves user bases variably, ranging from hundreds to thousands. Some companies find upgrading challenging due to full capacities or end-of-life status. Scalability ratings vary.
Stability
Dell EqualLogic PS series had initial instability, particularly with pools having more than one member. Early issues involved member crashes due to low capacity, resolved in later updates. While most report strong reliability, network issues were mentioned but resolved. Over the years, users have noted consistent stability, with many citing no crashes or glitches. While slightly less reliable than some alternatives, praise is given for its reliability. Stability ratings vary but generally lean positive.