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Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider with 10,001+ employees
Real User
Top 20
Very good VM portal and the CloudCatalyst but needs disaster recovery capabilities
Pros and Cons
  • "The VM portal and the CloudCatalyst are two of the solution's most valuable features."
  • "It would be helpful, in future releases, if the solution could add WORM (Write Once Read Many) support right within the product."

What is our primary use case?

I primarily use the solution to back up my customer's CMs or servers inside all of their data centers.

What is most valuable?

The VM portal and the CloudCatalyst are two of the solution's most valuable features.

What needs improvement?

The interaction of NetBackup with the cloud is not an easy process. You can't choose, for example, data optimization with the cloud. We would like to use CloudCatalyst with AWS and we can't. I don't know how to explain it, but the data file optimization is not usable everywhere. It's not a seamless solution in all instances. We'd like it to be multi-cloud and it's not there yet.

It would be helpful, in future releases, if the solution could add WORM (Write Once Read Many) support right within the product.  

The solution would benefit from the addition of disaster recovery.

For how long have I used the solution?

I've been using the solution for five years now.

What do I think about the stability of the solution?

The stability is quite good. We haven't had issues with the product crashing. There aren't bugs or glitches that affect our work. It's reliable.

What do I think about the scalability of the solution?

We're quite a sizable company. We've got maybe a 1000 operations and maybe 200 people working on projects. The solution is extensively used on a daily basis by our teams.

The solution is very scalable. We've scaled it ourselves within our organization and didn't have any issues. Other companies should feel confident that they can scale as well if they need to.

How are customer service and technical support?

I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in our organization complain about their service which leads me to believe they've quite good. I would say overall our teams are satisfied with their level of service provided.

Which solution did I use previously and why did I switch?

We previously used Dell EMC's Avamar solution. We decided to switch to Veritas after running into problems on Dell's platform and dealing with large overhead costs to have the solution.

How was the initial setup?

The initial setup is not straightforward. it's quite complex. The process required a lot of engineering and had lots of components that needed to be addressed.

I don't recall the amount of time it took to deploy the solution.

The solution does require maintenance, however, I don't know too much about the process. We're a quite large company. I don't know how many people are working on this solution in total. 

What about the implementation team?

The implementation was handled by us. We are a service provider for our clients. We didn't need an outside consultant or integrator to assist us. We have our own in-house team of engineers that can handle everything.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions, such as Dell EMC's Avamar, the solution is reasonably priced. 

We've got a simple payment scheme set up where most of the features and the product itself are included in one single cost. It's quite straight forward in terms of pricing.

What other advice do I have?

Since we are a service provider, we have a close relationship with Veritas. We offer services based on their technology and on their product.

I'd advise others considering implementing the solution to first evaluate against use cases. Depending on the use cases, the cost can change quite a lot. Overall, I'd recommend the solution, however. It's quite good and very reliable.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Rudolf Kozdon
IT specialist - Monitoring and security at Operator ICT
Real User
Top 5
A very user-friendly and intuitive solution that helps maintain stability
Pros and Cons
  • "Veeam helps to create a stable environment with virtual servers."
  • "The initial setup is very straightforward."
  • "Veeam is very user-friendly and intuitive software."
  • "The solution could use some updates to minor details omitted from current reporting."

What is our primary use case?

We bought the Veeam Enterprise license for Linux and Microsoft backup for the virtual machines running on those operating systems. The reason we bought this software is that I have a lot of experience with Veeam software. When I compare Veeam with the storage manager from IBM or data protocol from HP or Exeter or some backups from Dell, Veeam is superior. I could buy these other products but Veeam is best because it is very user-friendly as well as being a very great solution.  

In addition to my personal experience and opinion, when we bought this software, our virtualization software only had a standard license and it did not have a replication function. Veeam Enterprise has the replication of function. We chose this backup software because Veeam has a backup and replication center which is additional functionality that we needed.  

What is most valuable?

The most valuable feature in Veeam is that it is a very user-friendly and intuitive software.  

What needs improvement?

The only things that I can think of where Veeam can improve are in very small details. For example, there are some things that I would prefer included in reporting on backups that are currently missing. This is not a problem with the product that needs to be repaired, it is my personal use case that I hope can be addressed.  

For how long have I used the solution?

We have been using Veeam Agent for Microsoft Windows for about one year.  

What do I think about the stability of the solution?

I think that Veeam helps to create a stable environment with virtual servers. I only restart the windows server after installing Microsoft updates, not because something has become unstable. Veeam is very useful in the installation process and it is useful software. I do not have any problem with this product.  

What do I think about the scalability of the solution?

Veeam's scalability is perfect. I don't have any problems scaling if needed.  

How was the initial setup?

The initial setup is not complex and I find that it is very straightforward. It is also very quick. It only takes maybe three hours.  

What's my experience with pricing, setup cost, and licensing?

Pricing is primarily a concern for my managers and our management team.  

The pricing model for Veeam has changed. I bought an older license and I thought that when I bought one CPU license for a virtual machine that I could use that license for Microsoft or VMware. Now, with the change in the licensing model, I have to choose if this license is for VMware or Microsoft before I buy a new license. It just means that users need to be somewhat more careful when choosing which license they need.  

What other advice do I have?

On a scale from one to ten (where one is the worst and ten is the best), I would rate Veeam on Microsoft Windows as a nine-out-of-ten.  

What I would expect in order to make this product a ten-of-ten is that they will add some details in reporting about the backup jobs. They need to just fill this little hole in the software by adding details in the reports that are not currently included and it is really giving me everything I need as a user.  

I would recommend Veeam to others who are looking into implementing it.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Tommy Myo Min Aung
Senior System Engineer at a energy/utilities company with 501-1,000 employees
Real User
Top 5
Beneficial pricing model, user friendly interface, and many free features
Pros and Cons
  • "The solution is a user-friendly interface."
  • "The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better."

What is our primary use case?

We use Veeam Backup Replication for the data center, desktop recovery, daily backups, and for storage offline.

What is most valuable?

The solution is a user-friendly interface.

What needs improvement?

The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better.

For how long have I used the solution?

I have been using Veeam Backup & Replication since version six which is approximately 10 years.

What do I think about the stability of the solution?

Veeam Backup Replication is highly reliable. One engineer can cover the entire backup solution for the whole organization.

What do I think about the scalability of the solution?

I have found Veeam Backup Replication to be scalable.

We have between 500 - 1,000 users using this solution.

How are customer service and support?

We have not needed to contact technical support.

Which solution did I use previously and why did I switch?

We have previously used a Dell. However, Dell was difficult to restore backups and Veeam Backup Replication was a better fit for our needs.

We would like to have the Veeam Backup Replication from the VMware or Hyper-V direct to the tape library.

How was the initial setup?

The installation is straightforward, it does not take long to do approximately 45 minutes.

What about the implementation team?

We did the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

Veeam Backup Replication has a lot of free features. We have a mixture of the paid versions as well as the community version. They are really helpful to us.

We have approximately 200 instances of Veeam Backup Replication with paid licenses and we use the community edition for the small offices.

What other advice do I have?

I rate Veeam Backup Replication a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Kevin Liao
Project Manager at datasitter INC
Real User
Top 20
Stable with professional support, but the interface should be more user-friendly and the price more affordable

What is our primary use case?

We are a solution provider and we offer Commvault to our customers. In my company, we are also using it for backup and recovery.

What needs improvement?

The price should be reduced because it is too expensive for our customers. I would like to see a more user-friendly GUI.

For how long have I used the solution?

I have been working with Commvault for between five and six years.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

Commvault is scalable. We have about seven or eight engineers 

How are customer service and technical support?

The technical support is very professional.

Which solution did I use previously and why did I switch?

In the…

What is our primary use case?

We are a solution provider and we offer Commvault to our customers.

In my company, we are also using it for backup and recovery.

What needs improvement?

The price should be reduced because it is too expensive for our customers.

I would like to see a more user-friendly GUI.

For how long have I used the solution?

I have been working with Commvault for between five and six years.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

Commvault is scalable. We have about seven or eight engineers 

How are customer service and technical support?

The technical support is very professional.

Which solution did I use previously and why did I switch?

In the past, we have worked with similar solutions from competitors such as Dell EMC.

How was the initial setup?

I found the installation easy because I have a lot of experience with backup solutions.

What other advice do I have?

My advice for anybody who is looking at Commvault is that it is better suited to larger businesses.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Get our free report covering Dell EMC, Zerto, Quest Software, and other competitors of Dell EMC ProtectPoint. Updated: January 2022.
563,208 professionals have used our research since 2012.