We performed a comparison between Zendesk and Zoho Analytics based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"It is a scalable solution."
"We rarely had issues with Zendesk."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The stability has been very good."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It's a very strong analytics tool."
"We use the solution for financial and sales analytics. It brings data from our IT incident management tool. Hence, we have three business use cases for IT support, sales and financials."
"Ask Zia is a great feature that I use to quickly decide what improvements I need to make in order to present the data that I want to show."
"It provides insights into leads, information about the team and about various sales activities. The graphical representations in the form of charts is excellent."
"Zoho Analytics's most valuable feature is the ability to provide excellent analytics through a single platform."
"The data source is the most valuable feature as it can perform any function."
"The most valuable feature of Zoho Analytics is its connectivity with ERP systems and the functionality to set up different fields for leads."
"The front end of this solution including the graph generation using SQL has been most useful."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The dashboard could be better."
"You couldn't give administrative access to new hires."
"The price of the solution should be reduced."
"It needs to improve in terms of its flexibility, price, and installation."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"They should provide white labeling with a cheaper option. I know they have a white labeling feature in which I can white label Zoho Analytics with my company theme, logo, and URL, but it seems a little expensive. If they can make it cheaper, it would be great. The same is applicable to Tableau."
"The solution does not provide call center facilities for customer support."
"It would be great to have more user input fields which can be used on dashboards."
"I like the solution's Query Table feature which helps me write SQL queries. We can get data from different tables and then use it to create reports."
"The platform's pricing needs improvement."
"I have a lower rating when it comes to Zoho Analytics. The tool has poor performance. It needs to improve the dimensions and measures."
"This solution does not support manufacturing facilities."
"The hourly pricing needs improvement."
Zendesk is ranked 12th in Reporting with 57 reviews while Zoho Analytics is ranked 10th in Reporting with 24 reviews. Zendesk is rated 8.2, while Zoho Analytics is rated 8.2. The top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". On the other hand, the top reviewer of Zoho Analytics writes "An easy-to-set up solution that helps in the scheduling of reports and dashboards". Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM, whereas Zoho Analytics is most compared with Apache Superset, Tableau, Microsoft Power BI, Looker and Qlik Sense. See our Zendesk vs. Zoho Analytics report.
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We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
