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TIBCO BusinessWorks vs Zapier comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
TIBCO BusinessWorks is valued for its flexibility and reliability, seen as a worthwhile investment despite ROI calculation challenges.
Sentiment score
6.1
Users experience benefits from Zapier's automation and cost savings, though calculating specific ROI can be challenging.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
 

Customer Service

Sentiment score
6.2
TIBCO BusinessWorks customer service is generally efficient but varies by region, with some users experiencing delays and expertise issues.
Sentiment score
7.0
Mixed experiences with Zapier support: praised for responsiveness and knowledge, yet some note delays and lack of chat.
The technical support from TIBCO BusinessWorks is very good.
Customer service is very helpful.
Their technical support is good; they respond promptly and are very helpful.
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
Sometimes, in my early days, when I was stuck with something, they helped me solve these issues, and even helped me solve some of my automations.
 

Scalability Issues

Sentiment score
6.6
TIBCO BusinessWorks is seen as scalable, but cost, licensing, infrastructure, and specific limitations impact its effectiveness.
Sentiment score
7.4
Zapier is ideal for small businesses prioritizing simple tasks, though costs and stability may concern larger organizations.
It is not like AWS where I can add memory or more servers.
Zapier is suitable for small or simpler automation but not for complex ones.
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
 

Stability Issues

Sentiment score
7.4
TIBCO BusinessWorks is stable with minimal downtime, but newer versions face upgrade issues; version 5.14 is preferred.
Sentiment score
6.7
Users find Zapier reliable, with minor issues often linked to third-party tools, and rate stability highly for varied needs.
It is stable, however, every now and then, it just ends.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
 

Room For Improvement

TIBCO BusinessWorks needs cloud improvements, better integration, refined pricing, enhanced monitoring, and easier external tool integration for users.
Zapier users face issues with Google Sheets, insufficient integrations, complex workflows, high costs, and limited customization and support.
The learning curve takes time compared to webMethods.
They should ensure that what was working in the previous version must also work in the new version of BW six.
Performance and latency could be enhanced.
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
I would appreciate if there would be a feature where we can use actions right after loops. Currently, you cannot use any other action after the loop. Everything needs to be within the loop.
 

Setup Cost

TIBCO BusinessWorks is costly, favoring larger enterprises, but price adjustments make it more accessible starting at €2000.
Enterprise buyers find Zapier cost-effective for its integrations, despite some viewing it as pricier than alternatives.
Pricing is for an enterprise application, so the company pays for it with a company license.
The current licensing cost for the product involves our resource sourcing team for negotiations.
The pricing is in accordance with market standards and even lower in some cases.
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
 

Valuable Features

TIBCO BusinessWorks is renowned for its user-friendly GUI, scalability, robust integration, and real-time processing capabilities.
Zapier offers over 20,000 integrations, automating workflows without coding, enhancing productivity with user-friendly, drag-and-drop functionality.
It's a great software application for the middleware use cases to connect the front channels to the back ends in a secure and safer way.
Drag and drop make it easier to build the service end to end.
They have approximately 7,000 connections.
Even a person with no technical knowledge can use Zapier to create automations.
The automation capabilities are impressive.
 

Categories and Ranking

TIBCO BusinessWorks
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
29
Ranking in other categories
Data Integration (15th)
Zapier
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
Cloud Data Integration (11th)
 

Featured Reviews

AftabAlam - PeerSpot reviewer
User benefits from reliable support and seamless orchestration capabilities
The best features of TIBCO BusinessWorks compared to other products are that it is a roadmap product. The company has proper support. We have similar products in the market, including open source options, but they don't have any support beyond community feedback. TIBCO BusinessWorks is a standard product widely used by many companies. It is more stable, has future releases, and is compliant with new technologies. The significant advantage is that it is a standardized product with a proper, well-planned roadmap, support, and R&D. The positive impact I have experienced from installing TIBCO BusinessWorks is that it is reliable and has better support. It is easy to use and saves overall support costs. The real-time data exchange capability of TIBCO BusinessWorks has helped mission-critical systems because the uptime is superb. We have implemented it in a Kubernetes cluster with auto-scaling. If any systems go down, we have pods that automatically restart and spawn new pods which start taking the load. Earlier deployments used to be on VMs where infrastructure was limited, making scaling difficult. With Kubernetes, you can provision in advance and scale up or down based on requirements. The graphical user interface of TIBCO BusinessWorks is very easy to use. You can configure all components efficiently. Previously, configuration required opening XML files, which wasn't easy to understand without complete specifications knowledge. The graphical interface makes it easy to understand what needs to be configured and is straightforward to use.
Sachin Shrtivastava - PeerSpot reviewer
Automation of simple tasks improves with user-friendly interface but needs enhancement in handling complex scenarios
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenario or automation is complex, it becomes difficult to create and deploy because of various routes. For example, with 20 routes, it becomes really difficult to create them due to certain limits, and the UI is not conducive for viewing all the routes.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
8%
Manufacturing Company
7%
Retailer
7%
Financial Services Firm
10%
Computer Software Company
9%
University
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise23
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise10
Large Enterprise7
 

Questions from the Community

How does TIBCO BusinessWorks compare with Mule Anypoint Platform?
Our organization ran comparison tests to determine whether TIBCO BusinessWorks or Mule Anypoint platform integration and connectivity software was the better fit for us. We decided to go with Mule...
What is your experience regarding pricing and costs for TIBCO BusinessWorks?
The current licensing cost for the product involves our resource sourcing team for negotiations. It depends on the type of licenses being used, whether perpetual or not. Sourcing manages these aspe...
What needs improvement with TIBCO BusinessWorks?
There could be improvement areas in TIBCO BusinessWorks because every area needs to improve as the industry is demanding and traffic is increasing. Performance and latency could be enhanced. Additi...
What do you like most about Zapier?
The product's most valuable feature is automation.
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
What needs improvement with Zapier?
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenar...
 

Comparisons

 

Overview

 

Sample Customers

Euler Hermes, QSuper, Scandinavian Airlines
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Find out what your peers are saying about TIBCO BusinessWorks vs. Zapier and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.