Zapier and TIBCO BusinessWorks are strong contenders in the automation and integration software category. Zapier has the upper hand with user-friendliness and a wide range of integrations, while TIBCO is tailored more for complex enterprise environments.
Features: Zapier seamlessly connects various applications with ease, offering features like webhooks, multi-step Zaps, and integration with popular platforms such as Salesforce and Google Sheets. TIBCO BusinessWorks excels in handling complex scenarios with its data transformation capabilities, extensive adapter options, and robust scalability, making it ideal for larger enterprises.
Room for Improvement: Zapier could enhance its functionality by addressing limitations in advanced logic flows and two-way sync abilities. Its error reporting and support structure might also be improved for greater efficiency. TIBCO BusinessWorks should consider optimizing costs and advancing its cloud-related features to offer greater flexibility in cloud integrations and licensing.
Ease of Deployment and Customer Service: Zapier offers a straightforward cloud deployment, making it accessible for businesses seeking rapid automation. While its support might be slow, it effectively resolves issues. In contrast, TIBCO BusinessWorks is predominantly on-premises, offering less fluid support but suits companies needing secure, on-site solutions, emphasizing a distinct target audience.
Pricing and ROI: Zapier provides a flexible pricing model, including a free tier that entices startups, although costs can rise with increased usage. However, the favorable ROI through time-saving integrations is notable. TIBCO BusinessWorks is priced higher, aimed at larger enterprises in need of comprehensive integration solutions, reflecting its focus on detailed enterprise-specific needs versus Zapier’s broad appeal and lower entry barrier.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
The technical support from TIBCO BusinessWorks is very good.
Customer service is very helpful.
I rate TIBCO technical support as fantastic on a scale of one to ten.
Their technical support is good; they respond promptly and are very helpful.
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
The experience was positive with prompt responses from their team.
It is not like AWS where I can add memory or more servers.
Zapier is suitable for small or simpler automation but not for complex ones.
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
TIBCO BusinessWorks is quite stable and scales very well, so we are happy.
It is stable, however, every now and then, it just ends.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
AI-driven features in TIBCO BusinessWorks would be beneficial, so that our business tech BA can do the development rather than needing programmers.
The learning curve takes time compared to webMethods.
They should ensure that what was working in the previous version must also work in the new version of BW six.
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
Pricing is for an enterprise application, so the company pays for it with a company license.
The current licensing cost for the product involves our resource sourcing team for negotiations.
Because we have enterprise licenses, the pricing for TIBCO BusinessWorks is quite reasonable for us, so we do not see any issue.
The pricing is in accordance with market standards and even lower in some cases.
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
It's a great software application for the middleware use cases to connect the front channels to the back ends in a secure and safer way.
Drag and drop make it easier to build the service end to end.
TIBCO BusinessWorks' real-time data exchange capability has benefited our customers greatly; we conduct a lot of messaging with Superstream and external partners, so it works well for us.
They have approximately 7,000 connections.
The automation capabilities are impressive.
Creating integration points through webhooks is particularly useful for anyone working on integration projects.
| Product | Market Share (%) |
|---|---|
| Zapier | 0.7% |
| TIBCO BusinessWorks | 0.9% |
| Other | 98.4% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 10 |
| Large Enterprise | 7 |
Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.
By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.
What Features Stand Out in Zapier?In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.
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