Sprinklr and Survicate compete in customer experience management. Sprinklr leads in integrations and scalability, while Survicate is favored for simplicity and survey capabilities.
Features: Sprinklr offers robust analytics, AI-driven insights, and social media integration capabilities. Survicate provides easy survey setup, seamless feedback collection, and customizable survey widgets.
Ease of Deployment and Customer Service: Sprinklr requires complex deployment with comprehensive support. Survicate offers faster deployment and receives positive feedback for support.
Pricing and ROI: Sprinklr has higher initial costs with extensive features, delivering strong ROI for complex needs. Survicate is cost-effective with quick setup, offering attractive ROI for direct feedback focus.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 10.5% |
| Survicate | 1.7% |
| Other | 87.8% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
Marketing, website conversion, product, and support teams use Survicate to capture and act on feedback from customers and prospects.
Surveys allow them to actively ask for feedback on websites, mobile applications, within digital products, via email and offline.
We monitor all Customer Feedback Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
