Splunk Cloud Platform vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #3 with an average rating of 8.3, while Everbridge is ranked #9. Splunk holds a 1.8% mindshare in IMS, compared to Everbridge’s 6.1% mindshare. Additionally, 94% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk Cloud Platform

Read 57 Splunk Cloud Platform reviews

147 Views
58 Comparison Views

94% willing to recommend

xMatters

Read 31 xMatters reviews

830 Views
472 Comparison Views

96% willing to recommend

Splunk Cloud Platform

xMatters

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk Cloud Platform compete in the IT incident management and data analytics categories. Based on comparison, xMatters holds an advantage in incident management and customer support, while Splunk Cloud Platform excels in data analytics and enterprise security.

Features: xMatters offers robust integration with ServiceNow, automated notifications, and flexible on-call scheduling with tools like Slack and Teams. Splunk Cloud Platform provides powerful data analytics, enterprise security, and real-time dashboarding insights, which bolster transaction monitoring and business resilience.

Room for Improvement: xMatters could enhance reporting and integration flexibility, ease of Java-based custom integrations, and improve the user interface to support dynamic team management. Splunk Cloud Platform faces challenges related to high pricing, performance issues with large datasets, enhanced integration options, and support flexibility.

Ease of Deployment and Customer Service: Both xMatters and Splunk Cloud Platform provide flexible deployment across cloud services. xMatters is commended for its proactive and knowledgeable support team, contributing to seamless operations. Splunk Cloud Platform has responsive support but sometimes users encounter delays and communication challenges.

Pricing and ROI: xMatters is perceived as cost-effective with user-based licensing, offering significant operational cost savings. Splunk Cloud Platform is often expensive, with costs tied to data ingestion and features. Despite higher costs, it provides value in comprehensive analytics, though concerns about cost transparency exist as organizations scale.

To learn more, read our detailed Splunk Cloud Platform vs. xMatters Report (Updated: April 2025).

Buyer's Guide

Splunk Cloud Platform vs. xMatters

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Data Visualization (3rd)

xMatters

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 1.8%, up from 0.5% compared to the previous year. The mindshare of xMatters is 6.1%, down from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Ian Gatundu

System engineer at Agile Cloud Ltd

It improves our visibility and decision-making while helping us meet compliance standards

The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function. It's easy to monitor multiple cloud environments because you can create custom dashboards for any use case you may have. It offers good visibility because it integrates with the ITSI app, providing a clear overview of your environment. Integrating Splunk with other components on the cloud and network resources is effortless because it can collect data from various sources, including stored data from long-term storage. Splunk's reporting offers a good visualization of your data. You can visualize the statistics based on your searches. It produces some helpful graphs that enable you to easily compare what's happening in your search. It's very comprehensive.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs."

"As compared to other tools, it is very easy. It is very easy to learn. It also integrates well."

"I like the fact that we do not have to maintain all the cloud infrastructure. That is probably the main thing about the Splunk Cloud Platform."

"The data management and instant search features are the most valuable ones for us, as they allow us to instantly retrieve information needed for reports and security compliance."

"The cloud is very fast."

"I like the idea of being able to list the IPs that we want without having to open up a ticket to get it done so that way if anything changes we can add a new IP."

"The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs."

"We haven't had any limitations or problems connecting to our network devices."

More Splunk Cloud Platform pros

"The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call."

"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."

"We have not noticed any scalability issues in the two years that we have used the system."

"This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

"Allows us to define scenarios that notify only the necessary people when we need to open a conference bridge."

"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."

"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."

More xMatters pros

Cons

"Using basic natural language in English instead of writing a regex expression will be helpful."

"The Splunk Cloud Platform dashboard could benefit from some improvements."

"First-time users may struggle with the user interface. When I first used Splunk, I entered my username and password. After that, we get a dashboard on the left side with apps. At the top, you can click the gear icon to view the settings. Within those settings, there's a distributed console option with several settings. It's a bit overwhelming for a beginner. The user knows what they want and can search for it in the search bar. If I see several apps, my first instinct is to scroll down to find the app, or perhaps you will find that search and report. That bugged me when I was learning."

"From an enterprise standpoint, we are more limited in terms of what data we can export and how we can present it."

"There can be more modules and more integration with other areas in the cloud and on-prem. I am not sure whether it includes network devices and things like that."

"The return on investment with Splunk Cloud Platform has been poor. There is a significant possibility we will be replacing it in the next quarter or two."

"The training models can only be accessed for 30 days, even if it is paid training."

"Splunk Cloud Platform should improve its integrations and consider multiple integrations or direct integration with other platforms like Microsoft Azure, Google Cloud, or AWS."

More Splunk Cloud Platform cons

"It has not improved our organization."

"On-call management scheduling is difficult."

"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."

"They could make the product more customizable."

"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."

"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"The REST API is still missing some important functionality, which we require."

More xMatters cons

Pricing and Cost Advice

"The lack of transparency around the SVC licensing makes it difficult to explain the costs to our clients."

"Splunk Cloud Platform is an expensive solution."

"I do not personally deal with that side, but from discussions, I know that it is one of the more expensive tools. I do not have anything to compare it with."

"We were on ingest. We were on-prem, and when we switched to the cloud, we went to an SVC model, and that has been a huge help. We are now able to ingest more data than before."

"There are additional features that you would need to purchase depending on your use case."

"Splunk Cloud Platform fell within our budget so we pulled the trigger and implemented it."

"Splunk Cloud Platform's pricing is a little on the higher end."

"I do not know what that is anymore. I have not been involved with that for a couple of years, but I know we are paying a lot."

More Splunk Cloud Platform pricing and cost advice

"I don't make the decisions on the cost aspect. We haven't had any complaints. I think it has a reasonable price."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"If the licensing were cheaper, our customer might buy more."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"The features they provide, versus the cost, are pretty good."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

30%

Financial Services Firm

12%

Retailer

Pharma/Biotech Company

Computer Software Company

34%

Financial Services Firm

21%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk Cloud Platform?

Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.

See all answers

What is your experience regarding pricing and costs for Splunk Cloud Platform?

Splunk Cloud is considered too expensive, with its two product offerings both being costly. I would rate the cost an eight out of ten, with ten being the most costly.

See all answers

What needs improvement with Splunk Cloud Platform?

Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem a...

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Product Reports

Buyer's Guide

Splunk Cloud Platform

April 2025

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Buyer's Guide

xMatters

April 2025

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Also Known As

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xMatters IT Management

Overview

Splunk Cloud Platform is widely used for log management, security monitoring, application performance monitoring, troubleshooting, data aggregation, and IT operations. It centralizes logs from numerous sources, enabling detailed analysis, incident detection, and effective dashboard creation.

Companies across various industries leverage Splunk Cloud Platform for cybersecurity, compliance, user activity monitoring, and alerts. It helps in managing cloud environments, optimizing data storage costs, and enhancing customer insights with effective data visualization. The platform's robust capabilities include customizable reporting, flexible log sending, powerful search features, and seamless integration with other systems. Users monitor multiple environments and platforms effortlessly with the cloud infrastructure maintained by Splunk. Despite its advantages, users find the pricing steep, support ineffective, and encounter performance issues with large data volumes. Integration challenges, limited training resources, and insufficient documentation also pose concerns.

What are the most important features of Splunk Cloud Platform?

Customizable Reporting and Dashboards: Design personalized reports and visual dashboards.
Quick Setup: Rapid deployment and setup process.
Flexible Log Sending: Send logs seamlessly from multiple sources.
Powerful Search Capabilities: Conduct detailed log event searches efficiently.
Easy Integration: Integrates easily with other systems.
End-to-End Visibility: Complete monitoring of the IT infrastructure.
Automated Monitoring: Real-time automated oversight.
Federated Search: Search across multiple data sources.
User-Friendly Interface: Intuitive and accessible design.

What benefits can users expect from Splunk Cloud Platform?

Business Resilience: Improved continuity and reduced downtime.
Enhanced Cybersecurity: Advanced security features and compliance.
Performance Improvement: Better system performance and faster issue resolution.
Cost Optimization: Efficient data storage and cost management.
Customer Insights: Enhanced analytics for better understanding of customer behavior.

Splunk Cloud Platform is implemented across industries including finance, healthcare, retail, and technology. Organizations use it to enhance cybersecurity measures, meet compliance requirements, monitor user activities, and issue automated alerts. In finance, it assists in fraud detection and compliance. In healthcare, it ensures data security and regulatory adherence. Retailers use it for customer behavior analysis and performance monitoring, while technology companies benefit from its troubleshooting and log management capabilities. Despite its powerful features, companies face challenges with pricing, support, and integration that require consideration during implementation.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Mindtouch

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk Cloud Platform vs. xMatters

April 2025

Free Report: Splunk Cloud Platform vs. xMatters

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