Splunk Cloud Platform vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #3 with an average rating of 8.3, while Everbridge is ranked #10. Splunk holds a 1.6% mindshare in IMS, compared to Everbridge’s 7.4% mindshare. Additionally, 94% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk Cloud Platform

Read 58 Splunk Cloud Platform reviews

1,737 Views
208 Comparison Views

94% willing to recommend

xMatters

Read 31 xMatters reviews

1,050 Views
840 Comparison Views

96% willing to recommend

Splunk Cloud Platform

xMatters

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk Cloud Platform compete in the IT incident management and data analytics categories. Based on comparison, xMatters holds an advantage in incident management and customer support, while Splunk Cloud Platform excels in data analytics and enterprise security.

Features: xMatters offers robust integration with ServiceNow, automated notifications, and flexible on-call scheduling with tools like Slack and Teams. Splunk Cloud Platform provides powerful data analytics, enterprise security, and real-time dashboarding insights, which bolster transaction monitoring and business resilience.

Room for Improvement: xMatters could enhance reporting and integration flexibility, ease of Java-based custom integrations, and improve the user interface to support dynamic team management. Splunk Cloud Platform faces challenges related to high pricing, performance issues with large datasets, enhanced integration options, and support flexibility.

Ease of Deployment and Customer Service: Both xMatters and Splunk Cloud Platform provide flexible deployment across cloud services. xMatters is commended for its proactive and knowledgeable support team, contributing to seamless operations. Splunk Cloud Platform has responsive support but sometimes users encounter delays and communication challenges.

Pricing and ROI: xMatters is perceived as cost-effective with user-based licensing, offering significant operational cost savings. Splunk Cloud Platform is often expensive, with costs tied to data ingestion and features. Despite higher costs, it provides value in comprehensive analytics, though concerns about cost transparency exist as organizations scale.

To learn more, read our detailed Splunk Cloud Platform vs. xMatters Report (Updated: July 2025).

Buyer's Guide

Splunk Cloud Platform vs. xMatters

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Data Visualization (3rd)

xMatters

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 1.6%, up from 0.6% compared to the previous year. The mindshare of xMatters is 7.4%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

UzairKhan

Business General Manager at Mutex Systems

AI-driven analytics significantly enhance operational decision-making

I am currently working with the solution, but I need to know from which NNTT. The interface is okay; its interface is good, and user interface is good. I would recommend Splunk Cloud Platform to other users and organizations because it adds value to the organization; you can do different things with it because it's a pure analytical tool, not only a SIEM tool. I am mostly focused on Splunk Cloud Platform because I chose this vendor due to the feature set that was offered by Splunk Cloud Platform; it was not being offered by any other vendor. Splunk Cloud Platform is the vendor I am referring to, not NNTT. Maintenance for Splunk Cloud Platform has been done manually, not automatically. Usually, one person takes part in maintenance. Regarding the number of users for Splunk Cloud Platform, it involves discussing the number of organizations or the number of people working in those organizations. In general, I would rate Splunk Cloud Platform a nine.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its interconnectivity with the cloud platforms, such as Azure and AWS, was valuable."

"We use Splunk Cloud primarily as a troubleshooting tool, so the most valuable features are the analysis and visualization."

"The most valuable features are reliability and logging. It's in the cloud so it has more stability and easy maintenance."

"he cloud performance is good."

"I like the fact that we do not have to maintain all the cloud infrastructure. That is probably the main thing about the Splunk Cloud Platform."

"It has end-to-end visibility into our cloud-native environment, which is pretty important for us. About 80% of our infrastructure is on AWS."

"The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function."

"The most valuable feature is we don't have to deal with any back-end server maintenance because the solution is cloud-based."

More Splunk Cloud Platform pros

"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."

"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."

"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code."

"Simple features create flow sets and build APIs for integrations."

More xMatters pros

Cons

"Support could be improved."

"The expensive nature of the product is an area of concern that needs to be considered for improvement."

"The Splunk Cloud Platform dashboard could benefit from some improvements."

"The pricing model makes the product costly."

"Splunk Cloud Platform should have better integrations with its suite of tools."

"The dashboards should be easier to customize."

"The search for bulk data needs to be improved. When we were looking for the flow, we had to search really hard. I wanted to request the Splunk team to add some features for better search because getting the flow of the bulk data was sometimes hard."

"There are a lot of functionalities that are missing for Splunk Cloud hosted on GCP but they are available on AWS. Adding more IPs to allow lists and many other functionalities are not supported on Splunk Cloud hosted on GCP. One good example is the ingest action which is not there in Splunk Cloud hosted on GCP. I wish they would add these missing features to the GCP platform."

More Splunk Cloud Platform cons

"It has not improved our organization."

"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."

"In terms of restoration, if you delete something, or you have multiple users that have the ability to delete a group, a user profile, or a workflow, the ability to restore it within the GUI is not available. There are a whole bunch of programs that are required to allow for that to happen. A button to go back to a good point in time would be really nice. A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that. They have about 95% solution available, but the other 5% requires manual effort. We would like to be able to just push a button and say, "I want to restore this piece back to this date," but we can't do that with the tool right now."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."

"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."

"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."

"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."

More xMatters cons

Pricing and Cost Advice

"Splunk Cloud Platform is an expensive solution."

"The certifications are costly."

"As far as the pricing goes, it was what was expected. It is a premium product. There were no surprises there."

"The pricing model makes this an expensive solution."

"Splunk Cloud Platform is more expensive than some of its competitors, but it offers a wider range of features."

"I know that Splunk Cloud Platform is an expensive product."

"The licensing is based on the amount of data that we send to the cloud on a daily basis."

"The pricing was negotiated through Trustwave and for our first contract in three years, we got a good deal."

More Splunk Cloud Platform pricing and cost advice

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"This is a subscription-based, SaaS solution."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"The features they provide, versus the cost, are pretty good."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

More xMatters pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

30%

Financial Services Firm

11%

Manufacturing Company

University

Computer Software Company

29%

Financial Services Firm

11%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk Cloud Platform?

Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.

See all answers

What is your experience regarding pricing and costs for Splunk Cloud Platform?

If I were to rate the price for the product from 1 to 10, I would rate it nine.

See all answers

What needs improvement with Splunk Cloud Platform?

The disadvantage of Splunk Cloud Platform is that its integration process should be improved. The challenges I have encountered while integrating Splunk Cloud Platform include that integration is a...

See all answers

Ask a question

Earn 20 points

Comparisons

Wazuh vs Splunk Cloud Platform

Compared 38% of the time

Microsoft Purview Audit vs Splunk Cloud Platform

Compared 13% of the time

Apache Superset vs Splunk Cloud Platform

Compared 12% of the time

AppInsights vs Splunk Cloud Platform

Compared 10% of the time

Splunk Enterprise Platform vs Splunk Cloud Platform

Compared 8% of the time

More Splunk Cloud Platform Competitors

PagerDuty Operations Cloud vs xMatters

Compared 48% of the time

Everbridge IT Alerting vs xMatters

Compared 26% of the time

Opsgenie vs xMatters

Compared 16% of the time

ServiceNow vs xMatters

Compared 9% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Splunk Cloud Platform

July 2025

Download Splunk Cloud Platform product report

Buyer's Guide

xMatters

July 2025

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Splunk Cloud Platform is widely used for log management, security monitoring, application performance monitoring, troubleshooting, data aggregation, and IT operations. It centralizes logs from numerous sources, enabling detailed analysis, incident detection, and effective dashboard creation.

Companies across various industries leverage Splunk Cloud Platform for cybersecurity, compliance, user activity monitoring, and alerts. It helps in managing cloud environments, optimizing data storage costs, and enhancing customer insights with effective data visualization. The platform's robust capabilities include customizable reporting, flexible log sending, powerful search features, and seamless integration with other systems. Users monitor multiple environments and platforms effortlessly with the cloud infrastructure maintained by Splunk. Despite its advantages, users find the pricing steep, support ineffective, and encounter performance issues with large data volumes. Integration challenges, limited training resources, and insufficient documentation also pose concerns.

What are the most important features of Splunk Cloud Platform?

Customizable Reporting and Dashboards: Design personalized reports and visual dashboards.
Quick Setup: Rapid deployment and setup process.
Flexible Log Sending: Send logs seamlessly from multiple sources.
Powerful Search Capabilities: Conduct detailed log event searches efficiently.
Easy Integration: Integrates easily with other systems.
End-to-End Visibility: Complete monitoring of the IT infrastructure.
Automated Monitoring: Real-time automated oversight.
Federated Search: Search across multiple data sources.
User-Friendly Interface: Intuitive and accessible design.

What benefits can users expect from Splunk Cloud Platform?

Business Resilience: Improved continuity and reduced downtime.
Enhanced Cybersecurity: Advanced security features and compliance.
Performance Improvement: Better system performance and faster issue resolution.
Cost Optimization: Efficient data storage and cost management.
Customer Insights: Enhanced analytics for better understanding of customer behavior.

Splunk Cloud Platform is implemented across industries including finance, healthcare, retail, and technology. Organizations use it to enhance cybersecurity measures, meet compliance requirements, monitor user activities, and issue automated alerts. In finance, it assists in fraud detection and compliance. In healthcare, it ensures data security and regulatory adherence. Retailers use it for customer behavior analysis and performance monitoring, while technology companies benefit from its troubleshooting and log management capabilities. Despite its powerful features, companies face challenges with pricing, support, and integration that require consideration during implementation.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Mindtouch

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk Cloud Platform vs. xMatters

July 2025

Free Report: Splunk Cloud Platform vs. xMatters

Find out what your peers are saying about Splunk Cloud Platform vs. xMatters and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our Splunk Cloud Platform vs. xMatters report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.