Service Creatio vs Zoho CRM Plus comparison

Creatio and Zoho are both solutions in the Customer Experience Management category. Creatio is ranked #15 with an average rating of 9.0, while Zoho is ranked #8 with an average rating of 8.0. Creatio holds a 1.3% mindshare in CEM, compared to Zoho’s 2.2% mindshare. Additionally, 100% of Creatio users are willing to recommend the solution, compared to 87% of Zoho users who would recommend it.

Service Creatio

Read 3 Service Creatio reviews

81 Views
27 Comparison Views

100% willing to recommend

Zoho CRM Plus

Read 8 Zoho CRM Plus reviews

144 Views
65 Comparison Views

87% willing to recommend

Service Creatio

Zoho CRM Plus

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Service Creatio and Zoho CRM Plus based on real PeerSpot user reviews.

Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Service Creatio vs. Zoho CRM Plus Report (Updated: June 2025).

Buyer's Guide

Service Creatio vs. Zoho CRM Plus

June 2025

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Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Service Creatio

Ranking in Customer Experience Management

15th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Zoho CRM Plus

Ranking in Customer Experience Management

8th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Customer Experience Management category, the mindshare of Service Creatio is 1.3%, up from 1.0% compared to the previous year. The mindshare of Zoho CRM Plus is 2.2%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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Amit Kawadiwale

Senior Product Manager at quickwork

A flexible solution that helps to manage sales pipelines and leads

I rate the overall product an eight out of ten. I recommend it to SMEs and other small-scale companies. I advise beginning with the lead and deal models for those looking to start using this solution, as these are more critical for the sales function. Once you have those established, you can adopt other models like orders or purchase orders if you need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Our customers have seen value and efficiency using this solution."

"Service Creatio is a great tool in process automation."

"The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."

"My advice is to use Zoho CRM Plus because it deserves a rating of nine."

"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."

"The product has valuable stability features."

"The tool's features and performance are good."

"Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations."

"The tool is a simple solution that is easy to use. It helps with team collaboration."

"Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management."

Cons

"The return material authorization should utilize no-code or low-code."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."

"Zoho CRM Plus's configuration process could be improved."

"Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."

"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."

"Zoho CRM Plus's UI could be more user-friendly."

"There is no single platform that can streamline everything effortlessly, which makes our setup complex."

"Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced."

"Zoho CRM Plus needs to have more detailed reports."

Pricing and Cost Advice

Information not available

"It is an affordable product."

"The tool's pricing is moderate, and licensing costs are yearly."

"I rate the solution's pricing a three out of ten. It is very affordable."

"The tool's pricing is competitive and unbelievable. Its licensing costs are yearly."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

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What do you like most about Zoho CRM Plus?

The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.

See all answers

What needs improvement with Zoho CRM Plus?

Zoho Desk ( /products/zoho-desk-reviews ) would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base. Additionally, better integration support a...

See all answers

What is your primary use case for Zoho CRM Plus?

I use Zoho CRM Plus ( /products/zoho-crm-plus-reviews ) to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, sim...

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Comparisons

Salesforce Sales Cloud vs Service Creatio

Compared 59% of the time

Freshdesk vs Service Creatio

Compared 41% of the time

More Service Creatio Competitors

Tech Mahindra vs Zoho CRM Plus

Compared 100% of the time

More Zoho CRM Plus Competitors

Product Reports

Buyer's Guide

CRM Customer Engagement Centers

June 2025

Download Service Creatio product report

Buyer's Guide

Customer Experience Management

June 2025

Download Zoho CRM Plus product report

Also Known As

bpm’online customer service, bpm’online service enterprise

No data available

Overview

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.

Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.

What are the key features of Zoho CRM Plus?

Sales Module: Facilitates efficient management of sales pipelines, accounts, and analytics.
Task Tracking: Helps teams document and monitor tasks seamlessly.
Team Collaboration: Enhances alignment and communication across teams.
Reports and Analytics: Offers insights for different business levels.

What benefits and ROI should users look for?

Improved Team Alignment: Simplifies communication and information sharing.
Enhanced Sales Tracking: Streamlines lead and pipeline management.
Insightful Analytics: Provides essential insights for decision-making.

In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.

Zoho

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Information Not Available

Buyer's Guide

Service Creatio vs. Zoho CRM Plus

June 2025

Free Report: Service Creatio vs. Zoho CRM Plus

Find out what your peers are saying about Service Creatio vs. Zoho CRM Plus and other solutions. Updated: June 2025.

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