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SCSM vs Stat for Oracle E-Business Suite comparison

Microsoft and Quest Software are both solutions in the IT Service Management (ITSM) category. Microsoft is ranked #10 with an average rating of 7.6, while Quest Software is ranked #20 with an average rating of 8.5. Microsoft holds a 1.6% mindshare in ISM, compared to Quest Software’s 0.3% mindshare. Additionally, 64% of Microsoft users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.
SCSM
Read 27 SCSM reviews
  • 1,026 Views
  • 811 Comparison Views
64% willing to recommend
Stat for Oracle E-Business ...
Read 2 Stat for Oracle E-Business Suite reviews
  • 185 Views
  • 185 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 19, 2025

SCSM and Stat for Oracle E-Business Suite are IT service and change management tools. Stat has an edge in Oracle-focused environments with its robust feature set, while SCSM is preferred for its pricing and support satisfaction.

Features: SCSM includes seamless Microsoft tool integration, robust incident management, and extensive reporting. Stat for Oracle E-Business Suite provides version control, audit compliance, and automated change deployment, specifically for Oracle.

Ease of Deployment and Customer Service: SCSM benefits from its alignment with Microsoft infrastructure for easy deployment and a comprehensive service desk. Stat for Oracle E-Business Suite, while requiring specific Oracle setup knowledge, delivers dedicated support tailored to Oracle systems.

Pricing and ROI: SCSM is competitively priced for Microsoft-centric enterprises, offering significant ROI through integrations. Stat for Oracle E-Business Suite has a higher upfront cost due to its specialized solutions but achieves substantial ROI in Oracle environments through efficient change management.

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To learn more, read our detailed SCSM vs. Stat for Oracle E-Business Suite Report (Updated: September 2025).
Buyer's Guide
SCSM vs. Stat for Oracle E-Business Suite
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SCSM
Ranking in IT Service Management (ITSM)
10th
Average Rating
7.0
Reviews Sentiment
6.5
Number of Reviews
27
Ranking in other categories
Help Desk Software (11th)
Stat for Oracle E-Business ...
Ranking in IT Service Management (ITSM)
20th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. The mindshare of Stat for Oracle E-Business Suite is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
SCSM1.6%
Stat for Oracle E-Business Suite0.3%
Other98.1%
IT Service Management (ITSM)
 

Featured Reviews

LuisSanchez3 - PeerSpot reviewer
Current setup enables smooth problem-solving but lacks comprehensive guidance and local support
More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.
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Mohammed Ghonaim - PeerSpot reviewer
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most requested feature from our customers is the helpdesk ticketing system."
"It is quite scalable."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"The solution offers good productivity at a low price point."
"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."
"I've used SCSM a lot, and its features are valuable."
More SCSM pros
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
"The solution's technical support is very responsive."
 

Cons

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
"The major issues with SCSM include its severe slowness, especially on the client side, and the lack of comprehensive reporting tools."
"The user interface needs to be improved."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"Once we had an issue with a desktop download that would not open."
"They need more integration with open-source products."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
More SCSM cons
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
 

Pricing and Cost Advice

"The pricing is reasonable."
"It is a lower price vs. other things on the market."
"The platform is competitively priced."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"I would rate the pricing as two out of five."
"Licensing can be complex and confusing."
"The license for SCSM is cheap."
"It is an expensive solution."
More SCSM pricing and cost advice
"The tool is cheap, but monthly subscriptions are a bit high."
"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
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Top Industries

By visitors reading reviews
Government
25%
Computer Software Company
9%
University
8%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise14
No data available
 

Questions from the Community

What do you like most about SCSM?
The solution offers good productivity at a low price point.
See all answers
What is your experience regarding pricing and costs for SCSM?
I am not sure about the pricing as I do not have experience with it.
See all answers
What needs improvement with SCSM?
More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring...
See all answers
What do you like most about Quest Stat for Oracle E-Business Suite?
The solution's technical support is very responsive.
See all answers
What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?
I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.
See all answers
What needs improvement with Quest Stat for Oracle E-Business Suite?
The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.
See all answers
 

Comparisons

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Compared 45% of the time
ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 25% of the time
BMC Helix ITSM vs SCSM Logo
BMC Helix ITSM vs SCSM
Compared 15% of the time
IBM SmartCloud Control Desk vs SCSM Logo
IBM SmartCloud Control Desk vs SCSM
Compared 8% of the time
Infraon Desk vs SCSM Logo
Infraon Desk vs SCSM
Compared 7% of the time
More SCSM Competitors
No data available
 

Product Reports

Buyer's Guide
SCSM
September 2025
SCSM reportDownload SCSM product report
Buyer's Guide
IT Service Management (ITSM)
September 2025
Stat for Oracle E-Business Suite reportDownload Stat for Oracle E-Business Suite product report
 

Also Known As

System Center Service Manager
No data available
 

Overview

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Microsoft

Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.

Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.

What are the valuable features of Stat for Oracle E-Business Suite?
  • Change Management: Streamlines the tracking and implementation of changes to reduce errors.
  • Version Control: Manages multiple versions of configurations for better tracking.
  • Reporting: Offers detailed analytics for informed decision-making.
  • Audit Capabilities: Ensures compliance through comprehensive audit trails.
  • Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.
What benefits can users expect when using Stat for Oracle E-Business Suite?
  • Increased Efficiency: Minimizes manual intervention with automated processes.
  • Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
  • Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
  • Cost Savings: Automates tasks, reducing the need for extensive manual labor.

Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.

Quest Software
 

Sample Customers

Fibabanka, UMC Health System
Information Not Available
Buyer's Guide
SCSM vs. Stat for Oracle E-Business Suite
September 2025
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