SAP Customer Identity and Access Management vs WSO2 Identity Server comparison

SAP and WSO2 are both solutions in the Customer Identity and Access Management (CIAM) category. SAP is ranked #13 with an average rating of 9.0, while WSO2 is ranked #11 with an average rating of 8.0. SAP holds a 1.9% mindshare in CIaA, compared to WSO2’s 2.4% mindshare. Additionally, 100% of SAP users are willing to recommend the solution, compared to 100% of WSO2 users who would recommend it.

SAP Customer Identity and A...

Read 2 SAP Customer Identity and Access Management reviews

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112 Comparison Views

100% willing to recommend

WSO2 Identity Server

Read 11 WSO2 Identity Server reviews

247 Views
187 Comparison Views

100% willing to recommend

SAP Customer Identity and A...

WSO2 Identity Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

WSO2 Identity Server and SAP Customer Identity and Access Management compete in the identity and access management space. SAP Customer Identity and Access Management has the upper hand with advanced features justifying its higher cost.

Features: WSO2 Identity Server provides single sign-on, identity federation, and API security, fitting for businesses seeking open-source solutions. SAP Customer Identity and Access Management offers extensive analytics, customer data storage, and consent management, appealing to large enterprises focused on comprehensive customer management.

Ease of Deployment and Customer Service: WSO2 Identity Server allows customization and integration within diverse IT environments, supported by a responsive team. SAP Customer Identity and Access Management features a streamlined deployment process with structured support, emphasizing quick implementation.

Pricing and ROI: WSO2 Identity Server offers a cost-effective setup with an open-source model, attractive to businesses with limited budgets and seeking scalable ROI over time. SAP Customer Identity and Access Management, though more expensive, provides high return through robust features and superior integration capabilities, offering greater immediate ROI.

To learn more, read our detailed SAP Customer Identity and Access Management vs. WSO2 Identity Server Report (Updated: April 2025).

Buyer's Guide

SAP Customer Identity and Access Management vs. WSO2 Identity Server

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Customer Identity and A...

Ranking in Customer Identity and Access Management (CIAM)

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

WSO2 Identity Server

Ranking in Customer Identity and Access Management (CIAM)

11th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of SAP Customer Identity and Access Management is 1.9%, up from 1.3% compared to the previous year. The mindshare of WSO2 Identity Server is 2.4%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

Srini-Dhanaraj

Founder & CEO at imfine.club

A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps

Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time. You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

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Ritesh_Shah

Senior Solution Architect at Hewlett Packard Enterprise

Utilizing key management and seamless single sign-on integration for enhanced user profile management

WSO2 Identity Server's key management feature stands out as a particularly impactful feature for enhancing security. Additionally, from a user perspective, the self-user portal and user profile management capabilities are highly valuable. It allows users to manage their profiles, change passwords, and offers a self-care portal type of functionality. The single sign-on capability integrates seamlessly with various platforms, including Google, Facebook, LDAP, and Active Directory, which supports rapid product launches.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."

"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."

"I would rate the solution's stability eight or nine out of ten."

"The product's initial setup phase is easy."

"The single sign-on procedure itself, as well as the ability to connect to external user sources such as Microsoft Active Directory and LDAP servers, are the solution's most valuable features."

"Comprehensive ecosystem."

"The solution gets the job done, and we don't have to do the main configuration."

"I am completely satisfied with WSO2 Identity Server and would definitely recommend it to other companies."

"The product provides easy integration between API manager and IT server components."

"It's very easy to implement everything."

More WSO2 Identity Server pros

Cons

"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."

"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."

"The solution's licensing model could be more flexible, and pricing could be improved."

"The solution could improve its development from a user perspective."

"I found the initial setup to be very complex."

"Sometimes working with the code is difficult because I search for documentation about the code and how to work with the code, which is where I believe they should improve, by providing some documentation on how to work with the code."

"The solution seems to be pretty outdated."

"The high availability architecture has to be improved."

"The price of the product is an area of concern where improvements are required."

"This solution requires extensive knowledge to be used effectively as certain areas of its use are not user friendly."

More WSO2 Identity Server cons

Pricing and Cost Advice

"The pricing of the solution is cheap."

"I rate the product price an eight out of ten. There is a need to pay more for the extra features provided by the solution."

"They should bring in some good pricing models to host the marketplace."

"We have to take their support, but that is a minimal charge if I'm comparing it to other identity managers."

"I have found the solutions license is priced competitively compared to others."

"At this time we are working with the open-source version."

"WSO2 Identity Server is not an expensive solution."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

19%

Computer Software Company

11%

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about SAP Customer Identity and Access Management?

Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.

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What needs improvement with SAP Customer Identity and Access Management?

You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...

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What advice do you have for others considering SAP Customer Identity and Access Management?

The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.

See all answers

What do you like most about WSO2 Identity Server?

The product provides easy integration between API manager and IT server components.

See all answers

What is your experience regarding pricing and costs for WSO2 Identity Server?

The pricing is currently the same as the API Manager, so it's not surprising. Since we used it primarily for SSO and the self portal, there were no additional pricing concerns.

See all answers

What needs improvement with WSO2 Identity Server?

Currently, all required features are supported. If new use cases for artificial intelligence arise, it could be beneficial to incorporate those. However, for our current projects, WSO2 Identity Ser...

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Product Reports

Buyer's Guide

Customer Identity and Access Management (CIAM)

May 2025

SAP Customer Identity and Access Management report

Download SAP Customer Identity and Access Management product report

Buyer's Guide

WSO2 Identity Server

April 2025

Download WSO2 Identity Server product report

Overview

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

SAP

WSO2 Identity Server can be used to simplify identity and access management (IAM) related activities in the enterprise. The product is based on open standards and open source principles. WSO2 Identity Server comes with seamless, easy to use integration capabilities that help connect applications, user stores, directories and identity management systems.

WSO2

Sample Customers

Information Not Available

Nutanix, ELM, AlmavivA, BDigital, StubHub, M-creations, MedVision360

Buyer's Guide

SAP Customer Identity and Access Management vs. WSO2 Identity Server

April 2025

Free Report: SAP Customer Identity and Access Management vs. WSO2 Identity Server

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