RStudio Connect vs Zendesk comparison

"RStudio Connect is very powerful statistically and can handle large datasets, even on a free version on a laptop."

"Zendesk saves us over $50,000 per year and can be maintained in-house by our staff."

"Zendesk was chosen because it is the most user friendly."

"Its agility and simplicity are the most valuable features."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"It's an amazing product, it really helps out in organizing all our tasks."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"Put those together for a small or medium-sized company and it's a really powerful tool."

"The most valuable feature was its simplicity as it was made easy to use."

"I rate my experience with RStudio Connect as average because I am not yet comfortable enough to provide a definitive assessment."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"When we used this solution for sales it turned out to be very poor."

"The licensing model needs to be more customer-friendly."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

"The reports could be more fine tuned to enable better handling of tickets by individual agents and teams."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"Zendesk has not positively impacted my organization."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"From what I hear, Zendesk's pricing is a little expensive."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"The price is very competitive."