Qualys VMDR vs SymphonyAI IT Service Management comparison

Qualys and SymphonyAI are both solutions in the IT Asset Management category. Qualys is ranked #3 with an average rating of 8.6, while SymphonyAI is ranked #14 with an average rating of 7.0. Qualys holds a 2.5% mindshare in IAM, compared to SymphonyAI’s 2.8% mindshare. Additionally, 94% of Qualys users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Qualys VMDR

Read 96 Qualys VMDR reviews

12,480 Views
624 Comparison Views

94% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

1,383 Views
553 Comparison Views

100% willing to recommend

Qualys VMDR

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Jan 25, 2026

Qualys VMDR and SymphonyAI IT Service Management compete in IT management and security. Qualys VMDR has an advantage in pricing, while SymphonyAI IT Service Management stands out with its robust features, warranting its premium pricing.

Features: Qualys VMDR offers automated detection, responsive capabilities for security management, and insightful vulnerability analysis. SymphonyAI IT Service Management provides AI-powered features enhancing service automation, efficiency, and advanced analytics.

Room for Improvement: Qualys VMDR could enhance user interface intuitiveness, reporting customization, and integrations with third-party security tools. SymphonyAI IT Service Management might improve installation simplicity, reduce AI processing time, and offer more flexible pricing options.

Ease of Deployment and Customer Service: Qualys VMDR ensures streamlined cloud-based deployment with excellent customer support. SymphonyAI IT Service Management has a complex deployment but compensates with personalized customer service and expert support services.

Pricing and ROI: Qualys VMDR presents competitive pricing with strong ROI on security investments, offering an efficient cost-effective setup. SymphonyAI IT Service Management requires higher initial costs but promises long-term savings through improved IT service efficiency.

To learn more, read our detailed Qualys VMDR vs. SymphonyAI IT Service Management Report (Updated: January 2026).

Buyer's Guide

Qualys VMDR vs. SymphonyAI IT Service Management

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qualys VMDR

Ranking in IT Asset Management

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Vulnerability Management (3rd), Configuration Management Databases (2nd), Container Security (9th), Risk-Based Vulnerability Management (1st)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

14th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (20th), IT Service Management (ITSM) (18th)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of Qualys VMDR is 2.5%, down from 3.5% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.8%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
Qualys VMDR	2.5%
SymphonyAI IT Service Management	2.8%
Other	94.7%

IT Asset Management

Featured Reviews

Vaibhav Ghule

Soc Lead & Edr Administration at Persistent Systems

Continuous risk-based monitoring has strengthened incident response and vulnerability prioritization

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate improvements in the query options in Qualys VMDR, specifically in the query-building process where I would need more features and operators. Additionally, we have been facing issues with Qualys on the cloud level. We cannot download the configuration profile from the cloud agent, and it is showing a pending action for download. During 2025, we noticed outages of Qualys a couple of times. I want to mention that there is an issue with receiving timely RCA deliveries. While this is not necessarily about the tool, it relates to support. The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs. Additionally, the UI has a slight latency, which I and my team have experienced. They have also reported this latency issue when navigating through different pages.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a simple solution that makes scanning easy. You just give it a scheduled task, and it will do everything for you."

"Provides great functionality."

"Qualys VMDR is easy to understand and provides detailed reports."

"I like Qualys because it is a very complete product, more so than Tenable."

"It is quite easy to implement."

"It is very easy to use and there are lots of options. We can usually easily go through it and all of the things we want to configure, and we can configure everything to our specifications very easily."

"Tech support is helpful."

"The integrations for this solution are very good. I use a different product for virtual patching of vulnerabilities and Qualys integrates well with that product."

More Qualys VMDR pros

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

Cons

"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."

"The ability to manage user accounts and give rights to the operator to know about abnormalities of applications is something that needs improvement."

"If anything, I would like to see the user interface modernized a bit more."

"What we have found is that the solution is not closely tied with the patch management. It is okay with newer ones, like Windows 10 machines; it gives the correct patch. But for Windows 7 or Windows Server 2008, it does not give us the correct patch so we have to manually identify the patches. This is a major problem."

"Qualys VMDR identifies vulnerabilities and suggests fixes. However, it does not automate patching unless the patch management module is purchased separately."

"Could use additional security for the app."

"Endpoint stability and fault resolution could be improved."

"The only improvement I can think of is on the implementation side. At times it is a bit slow."

More Qualys VMDR cons

"I would like them to add software inventory in the next release. We don't have that right now."

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

"The product is more expensive than that of any other vendor."

"There are no additional fees in addition to the standard licensing fees."

"Usually every implementation is different and the quote is in function of number of assets."

"I used to work there, so I never paid for the product. As an employee, we get a lifetime license for personal use, and that's what I'm using. It is a comprehensive platform, so there is a lot more to it. There could be other solutions that are probably a little bit cheaper, but it depends on what people need. Different people have different needs. It offers many things on the same platform. If you add all the things up, it should be cheaper, but I have not done any analysis specifically."

"Qualys is a pay-as-you-go model, so there's flexibility to the pricing."

"They have recently changed the pricing model, which is now better than it was before."

"An annual license for a single scanner costs around $3,000."

"Qualys Virtual Scanner Appliance isn't expensive right now. But the price for their product bundles could be better."

More Qualys VMDR pricing and cost advice

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

"The product's cost is average."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

Government

Manufacturing Company

16%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	12
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What do you like most about Qualys VMDR?

I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even ...

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What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

See all answers

What needs improvement with Qualys VMDR?

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

What is your primary use case for SummitAI IT Management Suite?

We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.

See all answers

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Product Reports

Buyer's Guide

Qualys VMDR

January 2026

Download Qualys VMDR product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download SymphonyAI IT Service Management product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

Summus IT Management Suite

Overview

Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.

Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.

With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.

Qualys

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Qualys VMDR vs. SymphonyAI IT Service Management

January 2026

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