Qualys VMDR vs SymphonyAI IT Service Management comparison

Qualys and SymphonyAI are both solutions in the IT Asset Management category. Qualys is ranked #3 with an average rating of 8.6, while SymphonyAI is ranked #15. Qualys holds a 2.4% mindshare in IAM, compared to SymphonyAI’s 2.7% mindshare. Additionally, 94% of Qualys users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Qualys VMDR

Read 96 Qualys VMDR reviews

12,908 Views
774 Comparison Views

94% willing to recommend

SymphonyAI IT Service Manag...

Read 6 SymphonyAI IT Service Management reviews

1,619 Views
631 Comparison Views

100% willing to recommend

Qualys VMDR

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Jan 25, 2026

Qualys VMDR and SymphonyAI IT Service Management compete in IT management and security. Qualys VMDR has an advantage in pricing, while SymphonyAI IT Service Management stands out with its robust features, warranting its premium pricing.

Features: Qualys VMDR offers automated detection, responsive capabilities for security management, and insightful vulnerability analysis. SymphonyAI IT Service Management provides AI-powered features enhancing service automation, efficiency, and advanced analytics.

Room for Improvement: Qualys VMDR could enhance user interface intuitiveness, reporting customization, and integrations with third-party security tools. SymphonyAI IT Service Management might improve installation simplicity, reduce AI processing time, and offer more flexible pricing options.

Ease of Deployment and Customer Service: Qualys VMDR ensures streamlined cloud-based deployment with excellent customer support. SymphonyAI IT Service Management has a complex deployment but compensates with personalized customer service and expert support services.

Pricing and ROI: Qualys VMDR presents competitive pricing with strong ROI on security investments, offering an efficient cost-effective setup. SymphonyAI IT Service Management requires higher initial costs but promises long-term savings through improved IT service efficiency.

To learn more, read our detailed Qualys VMDR vs. SymphonyAI IT Service Management Report (Updated: March 2026).

Buyer's Guide

Qualys VMDR vs. SymphonyAI IT Service Management

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qualys VMDR

Ranking in IT Asset Management

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Vulnerability Management (3rd), Configuration Management Databases (3rd), Container Security (9th), Risk-Based Vulnerability Management (1st)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (27th), IT Service Management (ITSM) (24th)

Mindshare comparison

As of March 2026, in the IT Asset Management category, the mindshare of Qualys VMDR is 2.4%, down from 3.6% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.7%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
Qualys VMDR	2.4%
SymphonyAI IT Service Management	2.7%
Other	94.9%

IT Asset Management

Featured Reviews

Vaibhav Ghule

Soc Lead & Edr Administration at Persistent Systems

Continuous risk-based monitoring has strengthened incident response and vulnerability prioritization

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate improvements in the query options in Qualys VMDR, specifically in the query-building process where I would need more features and operators. Additionally, we have been facing issues with Qualys on the cloud level. We cannot download the configuration profile from the cloud agent, and it is showing a pending action for download. During 2025, we noticed outages of Qualys a couple of times. I want to mention that there is an issue with receiving timely RCA deliveries. While this is not necessarily about the tool, it relates to support. The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs. Additionally, the UI has a slight latency, which I and my team have experienced. They have also reported this latency issue when navigating through different pages.

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AbhilashSherkane

Senior Practitioner at a outsourcing company with 1,001-5,000 employees

Comprehensive IT service processes have been supported but customization and support need improvement

All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good. SymphonyAI IT Service Management does not have too many integrations and does not have too many out-of-the-box integrations compared to other peers in the market. I think that is the only place where they lack. However, they did have a functionality where we could build our own integration, so we were using that. If they had any out-of-the-box capabilities for some of the common infrastructure tools, that would have been easier for us. The out-of-the-box functionalities were good, including AI. However, the moment we had to customize options, that becomes very difficult with SymphonyAI IT Service Management. As long as we were using out-of-the-box, it worked great.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is one of the best products I have worked with so far."

"This solution gives us insight into our environment and improves our security."

"For a typical IT system, it is very good to go with this solution."

"The most valuable features of Qualys VMDR include patch management and the use of virtual scanners to scan appliances and devices, especially those provided by vendors where we cannot manage them ourselves."

"I find most valuable to achieve a channel system and we can also use it to track when we actually close the ticketing of the sites, and in addition, it is quite easy to implement."

"It is very easy to use and there are lots of options. We can usually easily go through it and all of the things we want to configure, and we can configure everything to our specifications very easily."

"It's very configurable to adjust impact to systems."

"There are many features. Its reliability, ease of installation, ease of use, and the richness of the information provided are the most valuable features."

More Qualys VMDR pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"It is a good tool to use."

Cons

"The tool needs to improve the adding assets and report generation features. I would like to see the policy scan of offline appliances in the product's future releases."

"Web application security model needs some work."

"Solution for fixing problems need to be better documented, such as in a step by step way."

"Certain integration factors between different options could be improved."

"One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."

"I would like to see this solution more developed and competitive in the Cloud space."

"The feature where the solutions to issues are mentioned in the reports could be improved."

"Qualys VM's machine learning and artificial intelligence features could be improved."

More Qualys VMDR cons

"Integration was a major limitation with SummitAI."

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"We have an annual contract for Qualys VMDR. I believe it's for either two years or five years."

"The pricing is very competitive."

"In Nigerian Naira, we spend about roughly four to five million to use this solution and this is expensive compared to solutions like Nessus."

"Qualys is cheaper and more affordable than other solutions."

"There is a license for the use of this solution. We pay annually instead of monthly to receive a better discount on the price."

"The solution is reasonably priced for the value it provides."

"The product is more expensive than that of any other vendor."

"There are no additional fees in addition to the standard licensing fees."

More Qualys VMDR pricing and cost advice

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Government

Manufacturing Company

12%

Government

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	12
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	4

Questions from the Community

What do you like most about Qualys VMDR?

I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even ...

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What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

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What needs improvement with Qualys VMDR?

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Comparisons

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Compared 5% of the time

Microsoft Defender Vulnerability Management vs Qualys VMDR

Compared 4% of the time

Wiz vs Qualys VMDR

Compared 3% of the time

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Compared 21% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 9% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 6% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 5% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

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Product Reports

Buyer's Guide

Qualys VMDR

March 2026

Download Qualys VMDR product report

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download SymphonyAI IT Service Management product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

Summus IT Management Suite

Overview

Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.

Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.

With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.

Qualys

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Qualys VMDR vs. SymphonyAI IT Service Management

March 2026

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