PagerDuty Operations Cloud vs xMatters comparison

PagerDuty and Everbridge are both solutions in the IT Alerting and Incident Management category. PagerDuty is ranked #1 with an average rating of 8.2, while Everbridge is ranked #11. PagerDuty holds a 14.8% mindshare in IMS, compared to Everbridge’s 5.8% mindshare. Additionally, 98% of PagerDuty users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

PagerDuty Operations Cloud

Read 46 PagerDuty Operations Cloud reviews

4,261 Views
2,173 Comparison Views

98% willing to recommend

xMatters

Read 31 xMatters reviews

1,177 Views
989 Comparison Views

96% willing to recommend

PagerDuty Operations Cloud

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

PagerDuty Operations Cloud and xMatters are prominent in the incident management sector, offering competitive solutions focused on notification and escalation. PagerDuty seems to have an edge with its automatic incident escalation and versatile notification methods, while xMatters is favored for its seamless ITSM integration, reducing incident resolution times.

Features: PagerDuty offers automatic incident escalation, detailed alert customization, and diverse notification methods, which users value for reliability and flexibility across various platforms. The system's high-level notification capabilities are appreciated for ensuring critical alerts are never missed. xMatters is integrated with ITSM solutions, offering fine-tuned on-call schedule management and automation that enhance incident response efficiency. These features significantly improve communication workflows and reduce manual intervention, benefiting large-scale operations.

Room for Improvement: PagerDuty users desire better noise suppression and more extensive integrations with standard tools like Jira and Confluence. The complex interface for managing escalation policies is also a noted concern. xMatters needs a more flexible pricing model, and users report challenges with integrating custom attributes and dynamic teams. Both products could enhance reporting and logging capabilities to provide more insightful data analysis.

Ease of Deployment and Customer Service: PagerDuty supports diverse hosting options and is praised for smooth deployment and responsive support, covering public and private clouds, as well as on-prem solutions. xMatters, often deployed in private or hybrid clouds, also enjoys high ratings for customer service, with minimal direct support needed due to efficient internal procedures. Both platforms have reputations for delivering high-quality technical support.

Pricing and ROI: PagerDuty's structured licensing and flexible pricing offer good ROI, though the cost is seen as steep by some due to limited tiers. In contrast, xMatters provides scalable licensing, enabling cost alignment with real service needs despite being considered pricey. Both solutions contribute to measurable ROI through efficient incident management and enhanced operational continuity, depending on how their pricing models meet organizational requirements.

To learn more, read our detailed PagerDuty Operations Cloud vs. xMatters Report (Updated: December 2025).

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Process Automation (6th), AIOps (7th), Critical Event Management (CEM) (1st)

xMatters

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 14.8%, down from 23.5% compared to the previous year. The mindshare of xMatters is 5.8%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
PagerDuty Operations Cloud	14.8%
xMatters	5.8%
Other	79.4%

IT Alerting and Incident Management

Featured Reviews

Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"PagerDuty Operations Cloud positively impacts my organization by helping us win customer trust; when problems occur, the speed of our reaction and involvement with customers is crucial, and PagerDuty Operations Cloud facilitates quick responses to potential issues."

"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."

"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"

"After implementing PagerDuty Operations Cloud's runbook automation, I have reduced the response time from over 20 minutes to less than two minutes, saving approximately 80 to 90 percent of the time and making mean time to resolve significantly faster."

"The SMS pages and the mobile application are pretty much the top two features."

"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."

"PagerDuty Operations Cloud has positively impacted my organization by helping in faster incident detection and resolution with less downtime."

"The alerts are immediate in this solution, which allows us to respond to errors quickly."

More PagerDuty Operations Cloud pros

"It has been easy to use and very reliable."

"The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call."

"This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send."

"The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature."

"People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is."

"The customer service is quite responsive. They are quick to answer your calls or emails."

More xMatters pros

Cons

"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

"It is difficult to send underlying trace files or statuses using PagerDuty."

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

"I would like to see more content in the notification messages; although, that might be a configuration on our end."

"It cannot be integrated with our upgraded Jira system."

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."

"Even though PagerDuty Operations Cloud is a strong platform, many things can be improved."

More PagerDuty Operations Cloud cons

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."

"Additional built-in integrations with other applications would be an area of improvement."

"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option. I have been complaining about this for a couple years. At one point, we created a ticket for this with the developers to review. I assume that once enough people complain about it, they will bump it up in priority to work on. However, if not enough people think it is an issue, then they prioritize their work and work on other features and functionality. However, this is something that has been challenging for us because we have needed to find ways to work around it or just deal with it. So, I would love to see an exclusion option."

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of."

More xMatters cons

Pricing and Cost Advice

"There is a license needed to use PagerDuty."

"The pricing may be about $1,000 per user."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The cost is based on the package you select."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

More PagerDuty Operations Cloud pricing and cost advice

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"The features they provide, versus the cost, are pretty good."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"I do not think it is worth the value."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

16%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Performing Arts

13%

Manufacturing Company

Financial Services Firm

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	14
Large Enterprise	26

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

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I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it...

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Comparisons

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Compared 12% of the time

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Compared 10% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 8% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 5% of the time

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Opsgenie vs xMatters

Compared 21% of the time

Everbridge IT Alerting vs xMatters

Compared 19% of the time

ServiceNow vs xMatters

Compared 7% of the time

Rootly vs xMatters

Compared 6% of the time

Splunk On-Call vs xMatters

Compared 4% of the time

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Product Reports

Buyer's Guide

PagerDuty Operations Cloud

January 2026

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Buyer's Guide

xMatters

January 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

December 2025

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