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Oracle OBIEE vs Zendesk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Oracle OBIEE boosts reporting speed and decision-making despite some ROI challenges and enhances financial outcomes with WebLogic setups.
Sentiment score
7.2
Zendesk offers cost efficiency and improved productivity, with ROI influenced by alignment with operational needs and process integration.
 

Customer Service

Sentiment score
5.8
Oracle OBIEE's customer service is mixed, with prompt responses but inconsistent resolution quality and frequent upgrade suggestions.
Sentiment score
6.5
Zendesk receives praise for responsiveness and ease of use, but some users desire better chat features and human interaction.
The tendency to route users to sales personnel with limited technical expertise detracts from the support experience.
The technical support provided by Zendesk has been very satisfactory.
 

Scalability Issues

Sentiment score
6.9
Oracle OBIEE is scalable and versatile for enterprises, but complexity and infrastructure dependency can lead to performance issues.
Sentiment score
7.5
Zendesk is praised for scalability and customization, although some face initial setup challenges and structural integration issues.
While Oracle OBIEE is scalable, it is more of a niche product designed to work specifically with Oracle systems.
Zendesk can scale from very small companies to very large ones.
 

Stability Issues

Sentiment score
6.7
Oracle OBIEE is stable but needs proper configuration and infrastructure for high user concurrency and optimal performance.
Sentiment score
7.9
Zendesk is stable with minimal downtimes, reliable performance, occasional minor issues, and high reliability ratings, especially for smaller businesses.
 

Room For Improvement

Oracle OBIEE is hindered by outdated visuals, complex usability, performance issues, and high costs, requiring enhancements and better support.
Zendesk faces challenges with data management, flexibility, integration, user-friendliness, and customer communication, while users are dissatisfied with support and pricing.
Oracle OBIEE has a steep learning curve compared to tools like SQL Server or Power BI.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
 

Setup Cost

Oracle OBIEE's high cost and complex licensing can be offset by customizations and negotiated discounts for large-scale use.
Enterprise buyers find Zendesk's pricing high but valuable, with costs varying by agent count and business needs for tailored solutions.
Oracle OBIEE is quite expensive, especially when compared to Microsoft's solutions.
It is not the cheapest solution nor the most expensive, but it provides value for money.
 

Valuable Features

Oracle OBIEE offers interactive dashboards, data visualization, secure data merging, and cloud-based architecture for advanced analytics and mobile access.
Zendesk offers user-friendly ticket management, seamless integrations, multi-channel support, and robust security for efficient and productive customer service.
A valuable feature of Oracle OBIEE is its ability to automate some tasks, such as invoice analysis, saving a significant amount of clerical work.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
 

Categories and Ranking

Oracle OBIEE
Ranking in Reporting
3rd
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
158
Ranking in other categories
BI (Business Intelligence) Tools (6th)
Zendesk
Ranking in Reporting
16th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
CRM Customer Engagement Centers (7th), CRM (21st), Help Desk Software (9th), IT Service Management (ITSM) (9th), Sales Force Automation (9th), Knowledge Management Software (4th), Community Platforms (3rd)
 

Mindshare comparison

As of July 2025, in the Reporting category, the mindshare of Oracle OBIEE is 4.7%, down from 6.1% compared to the previous year. The mindshare of Zendesk is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting
 

Featured Reviews

VishnuReddy - PeerSpot reviewer
Handles large datasets and easy to interact with and handle but performance could be better
Oracle's technical support usually recommends to upgrade when you contact them for support. They don't focus on fixing the issue at hand or providing guidance on how to do it. If you are in a lower environment, like one version down, they will blindly suggest upgrading. Additional patches are given for other Oracle products like WebLogic, databases, and apps. They fix issues and create patches based on client needs. But from an OBIEE point of view, they mostly provide bundle patches of around 5 to 6 GB that need to be applied and tested end-to-end. It's not an easy way to get small patches, and if issues arise after applying the patches, you have to contact Oracle again.
JohanSkibdahl - PeerSpot reviewer
Automating customer support with advanced AI capabilities and seamless communication
Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
860,168 professionals have used our research since 2012.
 

Comparison Review

it_user79932 - PeerSpot reviewer
Feb 4, 2015
Comparison of SAP BO, Tableau, QlikView, Cognos, Microsoft, OBIEE and Pentaho
1. SAP BO/BI Enterprise scalability Security Ease of use Semantic layer 2. Tableau Visualization Data discovery Turnaround time 3. IBM Cognos Enterprise scalability Security In-memory feature 4. MS BI - Flexibility 5. Pentaho - Open source but still enterprise grade 6. QlikView Data…
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Government
12%
Computer Software Company
9%
Manufacturing Company
7%
Computer Software Company
24%
Financial Services Firm
8%
Educational Organization
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Oracle OBIEE compare with Microsoft BI?
Oracle OBIEE is great in allowing design and creativity per the individual needs of the organization. Dashboards are fully customizable and very user-friendly. This solution is very stable. Oracle ...
Which Oracle product is better - OBIEE or Analytics Cloud?
Oracle OBIEE is designed to be relatively easy to set up and has a helpful customer support staff at the ready to assist customers. These are two attributes that make this system quite valuable. OB...
What do you like most about Oracle OBIEE?
The most valuable feature of Oracle OBIEE is its ability to handle large volumes of data and provide traditional BI functionalities that developers can easily understand.
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.
What needs improvement with Zendesk Support?
There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...
 

Also Known As

OBIEE, Oracle Business Intelligence Enterprise Edition, Oracle BI, Oracle BI EE 11g
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

Banca Transilvania, BeckmanCoulter, Hong Kong Housing Society, HealthShare, Ivanhoe Cambridge Unifies, and Home Credit, and Finance Bank.
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Oracle OBIEE vs. Zendesk and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.