Oracle OBIEE and Zendesk are leading platforms in business intelligence and customer support, respectively. While OBIEE excels in data modeling and enterprise reporting, Zendesk has an advantage in customer support tools, offering seamless integration with CRM systems.
Features: Oracle OBIEE offers comprehensive data modeling, integration with multiple data sources, and advanced dashboard creation. It supports interactive dashboards and multi-source capabilities. Zendesk specializes in ticket management, SLA tracking, and integrates seamlessly with CRM systems like JIRA.
Room for Improvement: Oracle OBIEE users highlight the need for improved visualization and more mobile functionalities. Customization is often cited as cumbersome. On the other hand, Zendesk faces challenges with its pricing and limited analytics capabilities. Users call for better integration options and enhanced API functionalities.
Ease of Deployment and Customer Service: Oracle OBIEE primarily supports on-premises deployment and has mixed reviews regarding technical support, often considering setup and resolution time-consuming. Zendesk offers flexible deployment across private and public clouds, regarded as user-friendly in cloud settings, though its customer service sometimes experiences delays.
Pricing and ROI: Oracle OBIEE is viewed as expensive, especially for smaller organizations, yet provides a high return on investment for those needing detailed data insights. Its pricing correlates with the level of deployment and user scale. Zendesk employs a high price per agent model, perceived as costly, but valued for enhanced customer interaction and productivity, providing ROI in improved support efficiency.
Oracle OBIEE (Oracle Business Information Enterprise Edition) is a business intelligence (BI) tool developed by Oracle. OBIEE will gather, store and analyze an organization's network data and compile the information to create reports, dashboard graphs, and performance analysis. OBIEE’s unique platform allows clients to discover new awareness and improve the speed of completing important business decisions by providing robust visual tools and intuitive realization coupled with the latest unmatched enterprise analytics available. OBIEE helps IT enterprise organizations to experience an intelligent view of all enterprise data from across all sources and empowers trusted users with increased levels of reliable, dependable access, interaction, and the ability to utilize the data to increase the overall effectiveness and productivity of the organization.
OBIEE provides unique immediate mobile access, intuitive dashboards, robust reporting, real-time alerts, metadata search, procedure management, direct access to Big Data resources, enlightened in-memory computing, and seamless systems management processes. These features seamlessly combine to make Oracle OBIEE a complete, top-of-the-line broad solution that is cost-effective, minimizes TCO, and provides a competitive, quick ROI for the entire organization.
Oracle OBIEE Top Features
Reviews from Real Users
Sandeep V., Process System Engineer at a comms service provider, tells us, “This solution is very easy for people who are building ad-hoc things. It's an enterprise solution so it can be deployed for a lot of users. There are some great new features that come with the 12c like data visualization, desktop BI Publisher, automation, and interactive dashboards. The product has good features. “
A user who is a CEO at a consultancy relates, “The most valuable feature is the visualization. The data warehousing, data storage, and data wrangling are all features that are in there, and it's one of the better products out there. A good thing is that for large datasets, it's very stable, especially when you have an Oracle database.”
A user who is a Principal Business Intelligence Architect at a computer software company suggests, "It is very biased towards Oracle infrastructure. One of the major red flags we have at the moment against Oracle is that it doesn't support deployment on other cloud providers. We're quite heavily vested in AWS as our infrastructure, and Oracle is yet to formally support deploying on those virtual infrastructure instances. That's quite disappointing, and it also cuts them out of over 70% of the market."
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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