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OpenText Cloud Service Automation vs VMware Aria Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Cloud Service Auto...
Ranking in Cloud Management
36th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
No ranking in other categories
VMware Aria Operations
Ranking in Cloud Management
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
374
Ranking in other categories
Virtualization Management Tools (1st)
 

Mindshare comparison

As of June 2025, in the Cloud Management category, the mindshare of OpenText Cloud Service Automation is 0.7%, up from 0.5% compared to the previous year. The mindshare of VMware Aria Operations is 8.1%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

SunpritSingh - PeerSpot reviewer
A user friendly solution that makes it easy to submit and view jobs
The most valuable feature of Micro Focus Cloud Service is how user-friendly the solution is. Traditionally, when we use a mainframe system to submit jobs, we have to see the spool or any error we might get in the spool. It is very command-based and uses a green screen, which is not user-friendly. Micro Focus enterprise makes it easy to submit and view jobs. We just have to log into the particular portal, go to the catalog and view any files we want. The same can be said about submitting jobs. We know what JCL we want to submit, give it the path, and then submit it with no command required. It is very user-friendly.
Amar Sorro - PeerSpot reviewer
Manage and monitor crucial banking operations with deep logging and efficient alerting
The most valuable features of VMware Aria Operations include its excellent monitoring capabilities. It allows me to perform deep monitoring and logging of the entire environment, providing a quick alarm and warning system through email. These features help me in efficiently managing virtual machines. The solution also offers easy access to VMware KB articles for problem resolution, ensuring quick access to troubleshooting information.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Micro Focus Cloud Service is how user friendly the solution is."
"The tool's most valuable feature is life cycle management."
"I like that we can see what amount of the CPU has been used and what's been handed out. We can see how we can bring the virtual machines in line with what actually has been used which has saved us cost."
"Can be customized according to customer requirements."
"There are many valuable features. The top feature is historical trending analysis and future workload predictions. There's a workload forecaster/predictor model in there and it's very helpful for capacity planning."
"It has helped us reduce the time it takes to troubleshoot issues."
"They keep improving and updating their apps over time."
"The reporting is a fantastic tool. It's a great tool for generating reports on different things, and for historically looking at performance metrics to help solve performance problems in an application stack."
"We have all the information that we need in one place and don't have to search for our monitoring tools everywhere."
"It visualizes stuff better, so we can pinpoint or see problems"
 

Cons

"I would like fewer restrictions as a software tester."
"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."
"In the past, when we have raised priority one tickets and they have sent us level one engineers. This wasted time because the L1 was only able to perform the troubleshooting steps that we had already completed."
"The deployment of the solution can be improved by making it less complex."
"I sure don't find the solution to be intuitive or user-friendly. It takes a lot of time to get familiar with the interface. You've got to spend a lot of time poking around there, it's not very user-friendly. There have been improvements over the versions but, even still, there is a pretty steep learning curve for the product, in my opinion. In the latest and greatest version, there has been quite a bit of a step up from the last version, as far as the user interface goes. they are making improvements. So that's positive."
"Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."
"We would like the default views on the reports for this solution to be improved; at present we have to customize the view before use."
"I would like to see more features, especially in the way of Flash to HTML5."
"Having the capability to manage the enterprise display would be highly beneficial."
"I get in to code whatever I need and then get out. So perhaps they could support different coding languages. I know that JavaScript is their primary "cash cow" but I'd like to see c#, personally. I'd like to see different capabilities for adding code."
 

Pricing and Cost Advice

"OpenText Cloud Service Automation's pricing is average."
"VMware support is very costly compared to other organizations' support. When you purchase a VMware product, such as vSphere or vROps, the license is perpetual, but you also have to purchase the support service for a number of years. The support service pricing is very high compared to the license, and compared to competitive vendors."
"The price of the solution is expensive."
"I rate the solution's pricing a seven out of ten."
"Our budgets are always tight. We would like to have more features at lower licensing levels for easier access to them."
"Bundle it in with your license rather than buying it as a separate product. It saves a lot of money that way."
"The license is a one time cost, and you pay for support on a yearly basis. It is a bit expensive, but if you consider the product support and its reliability, it's justifiable."
"It has reduced time to troubleshoot issues. With our customized dashboards, we can target issues and attribute them to the correct team."
"The solution is costly."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Computer Software Company
14%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Micro Focus Cloud Service Automation?
The tool's most valuable feature is life cycle management.
What needs improvement with Micro Focus Cloud Service Automation?
OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support.
What advice do you have for others considering Micro Focus Cloud Service Automation?
We have large customers for OpenText Cloud Service Automation. I rate it a nine out of ten.
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over applic...
Is VMware Aria Operations a user friendly solution?
In terms of user-friendliness, VMware Aria Operations is one of the best solutions out there. It is not overly complex to set up and you can rely on the technical support to provide you with assis...
What is the most useful new feature of VMware Aria Operations?
For me, the alerts features are the most unique part of this product, no matter the current name it uses. When they introduced the new version of VMware Aria Operations, they also introduced more a...
 

Also Known As

Micro Focus Cloud Service Automation, Cloud Service Automation Manager, HPE Cloud Service Automation
VMware vRealize Operations (vROps), vCenter Operations Manager (VCOPS)
 

Overview

 

Sample Customers

China Merchants Bank, Osiatis
Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi
Find out what your peers are saying about OpenText Cloud Service Automation vs. VMware Aria Operations and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.