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OneTrust GRC vs SUSAN by ServQual-Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 18, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OneTrust GRC
Ranking in GRC
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
14
Ranking in other categories
IT Vendor Risk Management (3rd)
SUSAN by ServQual-Security
Ranking in GRC
17th
Average Rating
10.0
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
AI Security (121st)
 

Featured Reviews

Gerald Pegg - PeerSpot reviewer
Governance Risk and Compliance Coordinator at HUB International
Streamlined incident management with user-friendly automation tools and responsive support
I use OneTrust specifically for incident management. For my company, I helped to create the incident management program that we currently use, particularly with gathering the information and sending out assessments to different vendors to collect information for further research and discovery.  I…
reviewer2763861 - PeerSpot reviewer
IT Manager at Cara Jewellers
Has transformed how we detect and prioritize security risks across our environment
The Security Incident Score is arguably the most valuable feature. It immediately highlights critical gaps and weaknesses in our current security structure, allowing us to not just react to incidents, but to proactively identify and continuously improve our controls. It has been an essential metric for measuring and driving security posture improvement across all our compliance domains.
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Energy/Utilities Company
7%
Government
7%
Retailer
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise9
No data available
 

Questions from the Community

What do you like most about OneTrust GRC?
We have data from Jira regarding addiction related to Europe as well as California. Additionally, we have data related to the Indian Data Protection Bill. Therefore, GDPR compliance is highly benef...
What is your experience regarding pricing and costs for OneTrust GRC?
I don't have specifics on pricing. I know it's not very cheap, but the budget aspect is outside my wheelhouse.
What needs improvement with OneTrust GRC?
I wish there were more customization options, particularly within the privacy rights automation module. More customization on the backend would allow for adjusting specific category labels tailored...
What needs improvement with SUSAN by ServQual-Security?
The Auditor Option view access needs to be separated.
What is your primary use case for SUSAN by ServQual-Security?
SUSAN has been a game-changer for our Security Operations Center (SOC). The ability to seamlessly integrate with our existing infrastructure—specifically our firewall and endpoint protection soluti...
 

Comparisons

No data available
 

Also Known As

OneTrust Vendor Risk Management
No data available
 

Overview

 

Sample Customers

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Information Not Available
Find out what your peers are saying about OneTrust GRC vs. SUSAN by ServQual-Security and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.