NoPaperForms vs Zendesk comparison

NoPaperForms and Zendesk are both solutions in the CRM category. NoPaperForms is ranked #39 with an average rating of 7.0, while Zendesk is ranked #21 with an average rating of 7.2. NoPaperForms holds a 0.3% mindshare in CRM, compared to Zendesk’s 1.5% mindshare. Additionally, 100% of NoPaperForms users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.

NoPaperForms

Read 1 NoPaperForms review

170 Views
170 Comparison Views

100% willing to recommend

Zendesk

Read 60 Zendesk reviews

3,045 Views
548 Comparison Views

93% willing to recommend

NoPaperForms

Zendesk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between NoPaperForms and Zendesk based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Helped 863,429 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NoPaperForms

Ranking in CRM

39th

Average Rating

7.0

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in CRM

21st

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Help Desk Software (9th), IT Service Management (ITSM) (9th), Sales Force Automation (9th), Reporting (16th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of NoPaperForms is 0.3%, up from 0.2% compared to the previous year. The mindshare of Zendesk is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

reviewer2209905

Senior Director Category Management at a educational organization with 5,001-10,000 employees

End-to-end sales calling solution for us but dashboard is not very intuitive

The dashboard is not very intuitive. You need to store the number of dials made on a particular lead, then the number of dials after it connects, and then the number of conversions. We typically move all this data to our database and build dashboards on top of that. Our in-house central logistics team builds dashboards on top of NoPaperForms data, which are more intuitive and help us make better decisions. NoPaperForms doesn't track lead activity in the detail we expect. In future, I would want NoPaperForms to store the number of dials we're making on a particular lead. A lot of lead activity details should be there as part of the lead activity dashboard. Storing all the details related to lead activity would definitely help them build better dashboards. I would ideally want them to work on their automation. The team has to manually put filters on the lead activity or stages and then manually push leads into a campaign where counsellors are calling or receiving calls. LeadSquared (LSQ) provides a feature where you can put all of these automations. Based on lead activity, you can put a lot of these automations, and then the campaign will be automatically assigned. It will reduce a lot of manual effort.

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature we like most is Campaign Dial-in, which allows us to churn through 5,000 to 10,000 leads without agents having to dial manually."

"Zendesk has been invaluable in automating communications such as email and phone calls."

"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"Zendesk Support has a lot of good APIs."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."

"We rarely had issues with Zendesk."

"It is a scalable solution."

More Zendesk pros

Cons

"I would ideally want them to work on their automation. The team has to manually put filters on the lead activity or stages and then manually push leads into a campaign where counsellors are calling or receiving calls."

"The solution could integrate better with QR codes from some websites such as Facebook."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"You couldn't give administrative access to new hires."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

More Zendesk cons

Pricing and Cost Advice

"I would rate the pricing a four out of ten, with one being cheap and ten being expensive. It is on the cheaper side."

"From what I hear, Zendesk's pricing is a little expensive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Educational Organization

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for NoPaperForms?

I would rate the pricing a four out of ten, with one being cheap and ten being expensive. It is on the cheaper side. There is a variable component depending on your lead volume. NoPaperForms versus...

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What needs improvement with NoPaperForms?

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What is your primary use case for NoPaperForms?

We use NoPaperForms as a sales CRM for all the leads, calling, and everything. It's a complete end-to-end sales calling solution for us. All our agents work on that tool, and all the leads are in N...

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

See all answers

What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

See all answers

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Product Reports

Buyer's Guide

CRM

July 2025

Download NoPaperForms product report

Buyer's Guide

Zendesk

June 2025

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

A defacto choice for educational organizations looking to grow their enrollments, we at NoPaperForms make Sales, Marketing, Admission, Finance, and Operation teams more productive with our powerful yet easy-to-use solutions. While each of our purpose-built products whether Enrollment Cloud, Education CRM, Application Platform, Education Chatbot, or Payment Cloud is powerful on its own, the real impact is when you enroll as one.

NoPaperForms

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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