Try our new research platform with insights from 80,000+ expert users

Netsurion vs Trellix ESM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
Sentiment score
3.2
In-house teams claim McAfee offers high ROI, but executives struggle to see it without C-level focused reports.
 

Customer Service

Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
Sentiment score
4.3
Trellix ESM customer service is generally satisfactory, but technical support varies with noted delays and skill gaps.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
It's rare for me to need them unless it's an issue with licensing, and they are the best in that regard.
 

Scalability Issues

Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
Sentiment score
8.6
Trellix ESM is highly scalable and adaptable, excelling in enterprise environments but may have limitations for medium enterprises.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
 

Stability Issues

Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
Sentiment score
8.3
Trellix ESM is generally stable with effective support, though some users experience bugs and interruptions affecting reliability.
 

Room For Improvement

Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Trellix ESM requires stability, HTML5 migration, and upgrades in customization, integration, support, usability, and AI for improved functionality.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
 

Setup Cost

Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
Trellix ESM offers flexible, slightly costly licensing, valued for its SOC features, with straightforward setup and deployment.
 

Valuable Features

Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Trellix ESM excels in real-time threat detection, user-friendly interface, quick deployment, and strong integration with other technologies.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
 

Categories and Ranking

Netsurion
Ranking in Security Information and Event Management (SIEM)
17th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (4th), SOC as a Service (3rd), Managed Detection and Response (MDR) (15th), Extended Detection and Response (XDR) (20th)
Trellix ESM
Ranking in Security Information and Event Management (SIEM)
20th
Average Rating
7.4
Reviews Sentiment
7.0
Number of Reviews
38
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Netsurion is 0.5%, up from 0.3% compared to the previous year. The mindshare of Trellix ESM is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
Daniel Durian - PeerSpot reviewer
Helps to monitor and detect cyberattacks
The tool's effectiveness depends on how you define your log sources. To build visibility of incoming and outgoing traffic, you need logs from perimeter defense, firewalls, web application firewalls, and endpoint protection. With good traffic visibility, incident response time is really quick. Trellix ESM provides situation awareness. On the dashboard, I can see outbound and inbound communications to known threat hosts, IPS/IDS activity, and threat intelligence of the perimeter defense in the firewall. This information helps preempt attacks.
report
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
864,650 professionals have used our research since 2012.
 

Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Computer Software Company
25%
Performing Arts
9%
Government
9%
Manufacturing Company
7%
Comms Service Provider
13%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...
What do you like most about McAfee ESM?
The solution's technical support is great.
What is your experience regarding pricing and costs for McAfee ESM?
When discussing Trellix ESM pricing and licensing, if you consider some premium product, the pricing also has to be premium, however, enterprise customers who look for a premium product, alongside ...
What needs improvement with McAfee ESM?
We need to improve Trellix ESM by making sure that most of the logging devices available in the global market should be covered, and if there is any device which is not covered, there should not be...
 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
McAfee ESM, NitroSecurity, McAfee Enterprise Security Manager
 

Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport
Find out what your peers are saying about Netsurion vs. Trellix ESM and other solutions. Updated: July 2025.
864,650 professionals have used our research since 2012.