We performed a comparison between NetSuite CRM+ and Oracle Fusion Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The solution changes the way clients work to make it easier and faster."
"The most valuable feature of the solution is that customers can easily understand it."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The solution is easy to learn."
"Stable and scalable with good technical support."
"The product needs to improve the warehouse management feature."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The product must provide modules for operations management."
"The product's option to upload payroll data doesn't work seamlessly."
"The user experience has to be much better."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Lacks the ability to deploy custom code for customization."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
NetSuite CRM+ is ranked 35th in CRM with 4 reviews while Oracle Fusion Service is ranked 8th in CRM with 29 reviews. NetSuite CRM+ is rated 7.0, while Oracle Fusion Service is rated 8.6. The top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our NetSuite CRM+ vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
