Neocase vs Oracle Fusion Service comparison

The compared Neocase Software and Oracle solutions aren't in the same category. Neocase Software is ranked #74 in BA , and holds a 0.1% mindshare in the category. Oracle is ranked #10 in CRM , with an average rating of 8.3, and holds a 1.4% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Neocase

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1 Comparison Views

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

869 Views
351 Comparison Views

91% willing to recommend

Neocase

Oracle Fusion Service

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Executive Summary

We performed a comparison between Neocase and Oracle Fusion Service based on real PeerSpot user reviews.

Find out what your peers are saying about Workday, Oracle, SAP and others in Benefits Administration.

To learn more, read our detailed Benefits Administration Report (Updated: June 2025).

Buyer's Guide

Benefits Administration

June 2025

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Helped 858,945 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Neocase

Average Rating

0.0

Number of Reviews

Ranking in other categories

Benefits Administration (74th)

Oracle Fusion Service

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (10th), Marketing Management (7th)

Mindshare comparison

Neocase and Oracle Fusion Service aren’t in the same category and serve different purposes. Neocase is designed for Benefits Administration and holds a mindshare of 0.1%, down 0.1% compared to last year.
Oracle Fusion Service, on the other hand, focuses on CRM, holds 1.4% mindshare, down 1.6% since last year.

Benefits Administration

CRM

Featured Reviews

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MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Top Industries

By visitors reading reviews

No data available

Educational Organization

55%

Financial Services Firm

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

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What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

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Comparisons

No data available

Siebel CRM vs Oracle Fusion Service

Compared 23% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 17% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 11% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 10% of the time

Odoo vs Oracle Fusion Service

Compared 9% of the time

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Product Reports

Buyer's Guide

Benefits Administration

June 2025

Download Neocase product report

Buyer's Guide

Oracle Fusion Service

June 2025

Download Oracle Fusion Service product report

Also Known As

Neocase Software CRM

Oracle Service Cloud, Oracle RightNow

Overview

Neocase HR Ready is a cloud-based solution that is pre-configured with employee record templates, roles, relationships, HR processes and a Service Center team structure. It provides you with the core features that all Service Centers need, and at an affordable cost. And it offers with multiple options to expand the functionalities in the future.

Neocase Software

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

PSA Peugeot Citroen, Air France, CUNA Mutual Group, Lehigh Hanson, MGM Resorts, RATP, Renault, Societe Generale, Thales UK, Veolia Environnement HR SSC

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Benefits Administration

June 2025

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We monitor all Benefits Administration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.