I have seen areas for improvement, specifically in Microsoft Purview Audit or in general about Microsoft. I have had a situation with documentation. I had a customer who wanted to create alerts and they had Microsoft 365 Business Premium. In the documentation, it was noted that this license is enough for creating alerts. When we tried to make them, we noticed they cannot do it with Microsoft 365 E3 because the customer had limited features to manage alerts. The customer had to buy E3. We created Microsoft support requests, and they confirmed that the documentation displayed not the real situation and they have been going to update documentation. The same situation occurred now with implementing Microsoft Purview Audit in the last autumn. eDiscovery was combined with search and content search, and the documentation was not clear at the beginning. It was a little difficult to describe to customers that now it is a part of eDiscovery. Content search is a very simple functionality, while eDiscovery is a little difficult. I am not entirely sure why Microsoft is going in the way of combining these services because they are the same. However, for a customer who has never seen these services, it is difficult to understand quickly. The same situation occurs with litigation holds and some other holds. For any mail, I am trying to keep data. For example, emails are held for a year or two years, ten years, it does not matter. It is difficult to understand where to find this data and where these emails are being held. I need to use eDiscovery to find out all deleted data that was kept somewhere in some hidden folders of the mailbox. Regular customers and regular administrators know that on-premises Exchange, for example, allows them to find the data in some repository and review the list of kept data. However, with this hold, we do not have any functionality to review the list of kept data. It is difficult to understand for customers how to work with this. I had a case where I spent three or four hours working deeply with a customer to explain how to work with eDiscovery, why Content Search is not there when it was before, what is an eDiscovery case, and why we are talking about all of this just to review a list of kept emails. This is difficult.
