We performed a comparison between Microsoft Dynamics 365 Customer Service and Sage CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."
"I mainly do customer management, setting records, and things like that."
"Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems."
"The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure."
"I liked the solution's web version and user interface."
"Offers integration with hosted solutions."
"It is a stable product."
"The insights are quite helpful."
"We have found the solution to be stable."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"It has been helpful for opportunity management and lease management."
"The solution's technical support is fast to respond."
"The part I like the most is the reporting."
"Sage CRM is flexible, customizable, and user-friendly."
"The solution could better integrate with other enterprise solutions."
"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."
"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."
"The platform’s UI could be better."
"There are some occasional performance issues."
"The technical support should be dramatically improved."
"The product could be serverless."
"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"I would like Sage to improve their UI."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"With regards to monitoring the transaction with alerts, it could be better."
"Its user interface could be better."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
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Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews while Sage CRM is ranked 19th in CRM with 7 reviews. Microsoft Dynamics 365 Customer Service is rated 8.0, while Sage CRM is rated 7.8. The top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Microsoft Dynamics 365 Customer Service is most compared with Zendesk, whereas Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales. See our Microsoft Dynamics 365 Customer Service vs. Sage CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
