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Medallia vs Teradata Customer Interaction Manager comparison

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Ranking
Views
173
Comparisons
125
Reviews
0
Average Words per Review
0
Rating
N/A
Views
203
Comparisons
168
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Medallia
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Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Designed specifically for marketers, Teradata Customer Interaction Manager provides a 360-degree view of your customers, helping you design and execute hyper-personalized omni-channel customer journeys to drive high impact business outcomes.

Offer
Learn more about Medallia
Learn more about Teradata Customer Interaction Manager
Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of America
St.George Bank
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider13%
Energy/Utilities Company11%
Media Company5%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business27%
Midsize Enterprise13%
Large Enterprise61%
No Data Available

Medallia is ranked 9th in Customer Experience Management while Teradata Customer Interaction Manager is ranked 6th in Customer Experience Management. Medallia is rated 0.0, while Teradata Customer Interaction Manager is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer XM, whereas Teradata Customer Interaction Manager is most compared with Marketo and CloudCherry.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.