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ManageEngine SupportCenter Plus vs Symantec ServiceDesk comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product is very scalable and stable when used as a help desk once it is built out."

More ManageEngine SupportCenter Plus Pros →

"I have found the overall features useful, it is intuitive and integrated."

More Symantec ServiceDesk Pros →

Cons
"The tech support is terrible and that seems to be a part of their business plan.""The product is very difficult to use and configure and requires specialists.""The business model for the company is to sell low and charge for customization, education or expertise."

More ManageEngine SupportCenter Plus Cons →

"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."

More Symantec ServiceDesk Cons →

Pricing and Cost Advice
  • "ManageEngine products will always be the lowest cost in category as that is part of their business model."
  • More ManageEngine SupportCenter Plus Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product is very scalable and stable when used as a help desk once it is built out.
    Top Answer:ManageEngine is always going to be the lowest priced product in the categories they compete in. That is their business model. You are never going to find what they can do for you for cheaper because… more »
    Top Answer:The business model for ManageEngine is to rely on low cost as a means to lure customers. Their product does not cost as much as their competitors, but the reason being is they expect you to either pay… more »
    Top Answer:I have found the overall features useful, it is intuitive and integrated.
    Top Answer:The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes. There are some features that sometimes clients don't know how to configure or define. After… more »
    Top Answer:My clients use Symantec ServiceDesk to make their requests and the changes to everything.
    Ranking
    23rd
    out of 56 in Help Desk Software
    Views
    287
    Comparisons
    219
    Reviews
    1
    Average Words per Review
    1,566
    Rating
    7.0
    29th
    out of 56 in Help Desk Software
    Views
    35
    Comparisons
    17
    Reviews
    1
    Average Words per Review
    228
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

    Offer
    Learn more about ManageEngine SupportCenter Plus
    Learn more about Symantec ServiceDesk
    Sample Customers
    Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider25%
    Computer Software Company24%
    Government13%
    Manufacturing Company5%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise56%
    No Data Available
    Buyer's Guide
    Help Desk Software
    June 2022
    Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: June 2022.
    610,336 professionals have used our research since 2012.

    ManageEngine SupportCenter Plus is ranked 23rd in Help Desk Software with 1 review while Symantec ServiceDesk is ranked 29th in Help Desk Software with 1 review. ManageEngine SupportCenter Plus is rated 7.0, while Symantec ServiceDesk is rated 8.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Symantec ServiceDesk writes "Intuitive design, well integrated, and reliable". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and ServiceNow, whereas Symantec ServiceDesk is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.