"The product is very scalable and stable when used as a help desk once it is built out."
"I have found the overall features useful, it is intuitive and integrated."
"The tech support is terrible and that seems to be a part of their business plan."
"The product is very difficult to use and configure and requires specialists."
"The business model for the company is to sell low and charge for customization, education or expertise."
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.
ManageEngine SupportCenter Plus is ranked 23rd in Help Desk Software with 1 review while Symantec ServiceDesk is ranked 29th in Help Desk Software with 1 review. ManageEngine SupportCenter Plus is rated 7.0, while Symantec ServiceDesk is rated 8.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Symantec ServiceDesk writes "Intuitive design, well integrated, and reliable". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and ServiceNow, whereas Symantec ServiceDesk is most compared with .
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