ManageEngine SupportCenter Plus vs Symantec ServiceDesk [EOL] comparison

ManageEngine and Broadcom are both solutions in the Help Desk Software category. Additionally, 66% of ManageEngine users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

ManageEngine SupportCenter ...

Read 5 ManageEngine SupportCenter Plus reviews

274 Views
255 Comparison Views

66% willing to recommend

Symantec ServiceDesk [EOL]

Read 1 Symantec ServiceDesk [EOL] review

100% willing to recommend

ManageEngine SupportCenter ...

Symantec ServiceDesk [EOL]

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between ManageEngine SupportCenter Plus and Symantec ServiceDesk [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: June 2025).

Buyer's Guide

Help Desk Software

June 2025

Download the complete report

Helped 861,803 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine SupportCenter ...

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Help Desk Software (23rd)

Symantec ServiceDesk [EOL]

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

Read full review

Ricardo-Lorenzi

Senior Product Analyst at NETNIX

Intuitive design, well integrated, and reliable

The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes. There are some features that sometimes clients don't know how to configure or define. After their done, and take them out of the CI, it's not easy. It could be simplified. In the next release of this solution, I would like to have automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"We have found the reporting in this product to be very useful."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"The product is very scalable and stable when used as a help desk once it is built out."

"The most valuable features are the ITIL compliance and billing."

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"I have found the overall features useful, it is intuitive and integrated."

Cons

"The tech support is terrible and that seems to be a part of their business plan."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"I would like to see some kind of project management or portfolio management in a future version."

"The product is very difficult to use and configure and requires specialists."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"The business model for the company is to sell low and charge for customization, education or expertise."

"There is no cloud-based version and it would be helpful if it were available."

"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."

Pricing and Cost Advice

"The licensing fees depend on different criteria, including options and sizing."

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

861,803 professionals have used our research since 2012.

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

Ask a question

Earn 20 points

Comparisons

ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus

Compared 38% of the time

Vision Helpdesk vs ManageEngine SupportCenter Plus

Compared 33% of the time

Zoho Desk vs ManageEngine SupportCenter Plus

Compared 29% of the time

More ManageEngine SupportCenter Plus Competitors

No data available

Product Reports

Buyer's Guide

Help Desk Software

June 2025

Download ManageEngine SupportCenter Plus product report

Buyer's Guide

Help Desk Software

June 2025

Download Symantec ServiceDesk [EOL] product report

Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

Broadcom

Sample Customers

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Information Not Available

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2025.

DOWNLOAD NOW

861,803 professionals have used our research since 2012.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.