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ManageEngine ADSelfService Plus vs One Identity Password Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine ADSelfService ...
Ranking in Enterprise Password Managers
23rd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
No ranking in other categories
One Identity Password Manager
Ranking in Enterprise Password Managers
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Enterprise Password Managers category, the mindshare of ManageEngine ADSelfService Plus is 1.1%, up from 0.4% compared to the previous year. The mindshare of One Identity Password Manager is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers Mindshare Distribution
ProductMindshare (%)
One Identity Password Manager1.3%
ManageEngine ADSelfService Plus1.1%
Other97.6%
Enterprise Password Managers
 

Featured Reviews

Kimberly Brock - PeerSpot reviewer
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
Efficiently keeps track and monitors
When I look at something like a server or a user who has an unsuccessful login, all they're giving me is what is from the domain controllers. When I click on the analytics portion that says give me information, it doesn't tell me what application is errored out. It doesn't tell me; it just tells me what is the same information from the domain controller. I'd like a little bit more robust information on actually giving me some useful information instead of some links that send me out to the Internet that says research here, and then I have to do additional research. It's kind of generic. And, basically, it's just a quick, I don't have to search through the domain controller logs, but once I pull those out, the logs are still very generic like you get from Microsoft. Area code four three one one. Okay. I had to go look that up. It doesn't take it any further than just a copy based on the domain controller.
Mahesh Malve - PeerSpot reviewer
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
Self-service password reset has transformed support and now frees IT to focus on strategic work
While One Identity Password Manager is a strong solution, there are definitely a few areas where it could be improved. One area is the user interface. It is functional but not very modern or intuitive compared to newer password management tools. Improving the UI would enhance user adoption and the overall experience. The second area is performance and stability. In some cases, performance can be slow, and there have been instances where updates occasionally cause stability issues. A more reliable upgrade process would definitely improve confidence in the product. The third area is integration complexity. Although it integrates well with systems such as Active Directory, integrating with other platforms can sometimes be complex. Having more out-of-the-box connectors or simpler integration options would be beneficial. Overall, One Identity Password Manager is a reliable enterprise solution, but improving usability, performance, and integration flexibility would make it even more competitive in today's market.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution provides wide options for multifactor authentication."
"Having multifactor authentication in Windows machines."
"ADSelfService has been highly stable."
"The solution enables agents to reset their passwords."
"This solution has improved our security because our users can now change passwords on the fly."
"One of the most valuable features is the self-service capability. I"
"Helped establish basic standard processes for service ticketing and request management."
"It's very simple to manage and implement. Its functions are straightforward. You get all the basic features, such as you get the option to unlock the user account if it is locked. You can enforce password policies, and you also have the option to allow them to reset their passwords if they forget it. These were the basic requirements of my company that we could achieve through this product."
"It does have advantages over the other products that we are seeing. Other products don't have the out-of-the-box OTP option, whereas One Identity Password Manager has the out-of-the-box OTP option. It also has a cloud-based solution for generating OTPs. So, the customers can either opt for their own SMS gateway, or they can use the One Identity OTP option where they don't have to have an SMS gateway. With other products, customers must have their own SMS gateway."
"What I found most valuable in One Identity Password Manager is its easy use. It's a flexible solution. It also supports many languages, including Arabic."
"It allows end-users to reset their password by generating a one-time password (OTP) that they receive on their mobile; they're not dependent on the help desk and can do self-service from anywhere in the world, so if they're traveling, they can still reset or change the password and are not locked out of their account at any given time."
"It is extremely simple to integrate with various systems, including OTP, passwords, and so on because everything is based on our environment."
"One Identity Password Manager has been a reliable and effective solution for reducing help desk workload and improving user productivity, and the self-service features, security, and ease of use have provided good value for the organization."
"The solution is very customizable."
"It is an absolutely scalable solution...The product is easy to install."
"It provides seamless integration with different types of password modules like temporary access passcode and MFA."
 

Cons

"The worst part is that the solution can only be installed or updated on a device if it is physically connected to the local network."
"The price must be reduced."
"The registration process could be improved. It should be easier for users to register for the service."
"Asset management/discover and reporting."
"There is a lack of specific information provided by the analytics portion of the software."
"They could improve their security of the products to prevent vulnerabilities."
"We need more reports for visualization."
"Could be simplified, not user-friendly."
"One Identity Password Manager can be improved with a more modern user interface, better reporting and analytics capabilities, and simpler integration workflows for some third-party systems, while faster customization and more cloud-focused features would also improve the overall experience."
"One Identity Password Manager could improve the integration with other technology, it is complex for integrating. There needs to be more connectors or adapters. There is limited out-of-the-box customization."
"If there is a self-service option to update the mobile number, it will be much more useful."
"An area for improvement in One Identity Password Manager is the management gap since Quest is no longer under Dell and One Identity is under Quest, which resulted in poor support because it created disconnections between my company and One Identity."
"The UI needs improvement to match any other standard password manager because it's not very intuitive right now."
"One area is the user interface. It is functional but not very modern or intuitive compared to newer password management tools."
"If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a reseller and we have our own technical team, they try to do the level one support, but customers are starting to complain, which means that you don't have the right support."
"There is a need for better Windows Eleven compatibility, especially for resetting passwords before login."
 

Pricing and Cost Advice

"You purchase the license for one time, and you can use it for a lifetime. The only thing is that in order to get support, you need to upgrade your product to the latest solution. You need to keep a support contract with them for which you have to pay some amount. It's a very small amount for renewing their support contract. Overall, it's very cost-effective."
"Using this solution costs us about $1,200 USD per year."
"Its price is on the cheaper side. It has a perpetual license, and everything is included in the license. You only have to pay separately for the SMS gateway or the OTP part."
"The licensing for One Identity Password Manager depends on the customer's requirement. For example, it could be one year, or it could be three years. In general, One Identity Password Manager is not an expensive product. Pricing for it is competitive."
"The price of One Identity Password Manager is average. There are other solutions that are more expensive, such as ARCON and others that are less expensive."
"Though the solution's price is reasonable, it depends on the number of users operating at the customer's end."
"It is not that expensive, as far as I recall. It was approximately $1.50 USD per user or something like that."
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Top Industries

By visitors reading reviews
Government
11%
Manufacturing Company
10%
Financial Services Firm
10%
Religious Institution
8%
Construction Company
13%
Outsourcing Company
13%
Financial Services Firm
11%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

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What is your experience regarding pricing and costs for One Identity Password Manager?
The pricing, setup cost, and licensing of One Identity Password Manager are handled by our management team, not by us.
What needs improvement with One Identity Password Manager?
One Identity Password Manager can be improved with a more modern user interface, better reporting and analytics capabilities, and simpler integration workflows for some third-party systems, while f...
What is your primary use case for One Identity Password Manager?
One Identity Password Manager is primarily used for self-service password reset, account unlock, and centralized password management to reduce help desk workload and improve user productivity. One ...
 

Overview

 

Sample Customers

TEL U.S. Holdings Inc, Henson Group, CAMH, HPE, HubSpot, Hitachi, IBM, Accenture, Capgemini, Apogee, Symantec
Trillium Lakelands District School Board, Abu Dhabi Ports, Canadian University Dubai
Find out what your peers are saying about ManageEngine ADSelfService Plus vs. One Identity Password Manager and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.