Try our new research platform with insights from 80,000+ expert users

LiveAgent vs Notion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Knowledge Management Software
15th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (38th), IT Service Management (ITSM) (43rd)
Notion
Ranking in Knowledge Management Software
4th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Project Management Software (14th), Document Automation Software (3rd)
 

Mindshare comparison

As of May 2025, in the Knowledge Management Software category, the mindshare of LiveAgent is 1.2%, down from 2.0% compared to the previous year. The mindshare of Notion is 12.4%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

DL
Service level optimization is key as is the integrated email and chat functions
I'd like to see an improvement in the connection to other software or the ability to have a direct connection. For now you can send an email with specific data and the system will react to it but you can't have a direct conversation. The issue is with optimization for the times when you need to go outside of the system. I'd like to see an improved API to the system, rather than other softwares having to trigger everything. You can connect from outside via the API so things like client details can be changed but there's no internal trigger that would automatically update.
Iván Fanego - PeerSpot reviewer
Creates customizable systems and improve team collaboration
Notion is a very flexible and customizable platform, allowing users to create whatever they need. The most impactful feature for project management is the ability to invite multiple client stakeholders without complication. Once I understand the basics, it's easy to use despite an initial learning curve. It also significantly improves team collaboration through customized views and visualizations of data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"It is easy to use and very intuitive compared to Microsoft Project."
"The initial setup is easy."
"Customer support is great, effective, and easy to reach."
"The product is easy to use and has good responsiveness."
"Notion is heavily used in my workflow."
"We can install it on mobile phones, making it feasible to manage productivity."
"Notion has a lot of integrations."
"I like the high level of customization in Notion."
 

Cons

"There are other products that are more popular."
"Connection to other softwares could be improved."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"The main problem with Notion is that it's not flexible enough for all of the use cases we intend to address. For instance, it is challenging to focus on a single KPI as it's mandatory to have a chart for this purpose, complicating some of our use cases."
"Notion's UI could be better."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"There could be an automation feature included in the product."
"One area for improvement in the solution is the absence of integrated charts."
"The product could be integrated with external platforms."
"User management needs improvement. It's difficult to determine what information is private. It's a bit complicated for me."
 

Pricing and Cost Advice

Information not available
"Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team members, typically around $10 per member."
"It's pretty affordable."
"I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace."
"The product's pricing depends on the usage plans."
"The product is affordable compared to other platforms."
"I pay around $100 per year."
"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."
"The product has good pricing."
report
Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.
850,028 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
18%
Comms Service Provider
8%
University
8%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Notion?
I like the high level of customization in Notion.
What is your experience regarding pricing and costs for Notion?
It's affordable and offers community support if I get stuck. I can find help through community forums like Google, where people share insights on navigating problems. Many people understand it, off...
What needs improvement with Notion?
It is easy to use, and I love its UI. The only problem I experience is that it often hangs. I might find myself trying to load a new page, but I am unable to move from one page to another due to fr...
 

Comparisons

No data available
 

Overview

 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Find out what your peers are saying about LiveAgent vs. Notion and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.