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LiveAgent vs Notion comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Knowledge Management Software
12th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (36th), IT Service Management (ITSM) (35th)
Notion
Ranking in Knowledge Management Software
1st
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
35
Ranking in other categories
Project Management Software (4th), Document Automation Software (2nd), AI IT Support (5th)
 

Mindshare comparison

As of October 2026, in the Knowledge Management Software category, the mindshare of LiveAgent is 3.6%, up from 1.7% compared to the previous year. The mindshare of Notion is 6.9%, down from 13.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
Notion6.9%
LiveAgent3.6%
Other89.5%
Knowledge Management Software
 

Featured Reviews

it_user1729971 - PeerSpot reviewer
Assistant customer support manager
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
Rusira Sathnindu - PeerSpot reviewer
Automation Engineer at a tech services company with 1-10 employees
Minimal workspace has organized policies and student records and improves team collaboration
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think if it was per-organization pricing with a flat rate for the whole organization regardless of how many new people join, that would be really awesome. But with their current pricing models, especially for a growing organization when scaling from ten to one hundred employees, it is going to cost a lot of money. It is ten dollars as I remember, but that is a lot because you have to pay it per person. Another issue is that sometimes their markdown editor has a great many features, but sometimes the markdown editor breaks. When I copy something from ChatGPT and paste it there, sometimes the content gets messy. Only sometimes, but when it gets messy, it is really hard to fix things up. I might have to delete the entire thing and do everything by hand. So there are some bugs related to the markdown editor, but that is not always the case. The main pain point I would say is the pricing model. I do not have more needed improvements to add regarding integrations, performance, or mobile experience. Those areas are good in my mind. I have not actually used the mobile app a lot, but from other sides that is all good. The main two needed improvements I would suggest are a better pricing model and fixes for some bugs in the markdown editor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like that this solution provides the history and control over every process connected to a building so we can see everything that's happened since we started using this solution."
"My experience with LiveAgent so far has been a seamless one."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"The ability to structure data is one of the most essential functions of Notion."
"Notion is a great tool for note-keeping and note-sharing."
"Notion has positively impacted our organization by improving internal business outcomes, including saving time to market."
"Notion helps us to track 90% of issues."
"The product is easy to use and has good responsiveness."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"Teams manage to complete tasks faster, manage deadlines better, and have fewer unnecessary meetings thanks to Notion."
"Notion has positively impacted my organization by helping us in a way that we don't have an internal website."
 

Cons

"Connection to other softwares could be improved."
"There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot."
"There are other products that are more popular."
"I'd like to see an improved API to the system, rather than other softwares having to trigger everything."
"It has a slow loading page and laggy scrolling, which irritates me."
"Unfortunately, I have not seen a return on investment because I did not like it and I did not use it."
"There could be an automation feature included in the product."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"I think Notion is now overcomplicating things, as there are too many features and for a user who starts from scratch, it can be difficult to learn everything."
"I think Notion could improve by reducing the complexity, as it is overcomplicating things with too many features that can be hard for a user who starts from scratch to learn everything."
"User management needs improvement."
"Notion's UI needs improvement."
 

Pricing and Cost Advice

Information not available
"The pricing structure is quite reasonable, and the basic plan covers the most essential features."
"The product has good pricing."
"I pay around $100 per year."
"I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace."
"The product is affordable compared to other platforms."
"The product's pricing depends on the usage plans."
"Notion is free to use."
"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Manufacturing Company
12%
Comms Service Provider
11%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise12
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Notion?
I do not have visibility into Notion's pricing, setup costs, or licensing because those are managed by our organization. From an end user perspective, the setup experience was straightforward, and ...
What needs improvement with Notion?
I think Notion could improve by reducing the complexity, as it is overcomplicating things with too many features that can be hard for a user who starts from scratch to learn everything.
What is your primary use case for Notion?
My main use of Notion is both personal and professional. Personally, I manage my daily life, and professionally I manage my projects. In the professional sphere, I gather all the client information...
 

Comparisons

 

Overview

 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Find out what your peers are saying about LiveAgent vs. Notion and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.