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LiveAgent vs Notion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Knowledge Management Software
14th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (38th), IT Service Management (ITSM) (35th)
Notion
Ranking in Knowledge Management Software
1st
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
35
Ranking in other categories
Project Management Software (4th), Document Automation Software (2nd), AI IT Support (6th)
 

Mindshare comparison

As of August 2026, in the Knowledge Management Software category, the mindshare of LiveAgent is 3.5%, up from 1.6% compared to the previous year. The mindshare of Notion is 6.9%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
Notion6.9%
LiveAgent3.5%
Other89.6%
Knowledge Management Software
 

Featured Reviews

it_user1729971 - PeerSpot reviewer
Assistant customer support manager
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
Rusira Sathnindu - PeerSpot reviewer
Automation Engineer at a tech services company with 1-10 employees
Minimal workspace has organized policies and student records and improves team collaboration
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think if it was per-organization pricing with a flat rate for the whole organization regardless of how many new people join, that would be really awesome. But with their current pricing models, especially for a growing organization when scaling from ten to one hundred employees, it is going to cost a lot of money. It is ten dollars as I remember, but that is a lot because you have to pay it per person. Another issue is that sometimes their markdown editor has a great many features, but sometimes the markdown editor breaks. When I copy something from ChatGPT and paste it there, sometimes the content gets messy. Only sometimes, but when it gets messy, it is really hard to fix things up. I might have to delete the entire thing and do everything by hand. So there are some bugs related to the markdown editor, but that is not always the case. The main pain point I would say is the pricing model. I do not have more needed improvements to add regarding integrations, performance, or mobile experience. Those areas are good in my mind. I have not actually used the mobile app a lot, but from other sides that is all good. The main two needed improvements I would suggest are a better pricing model and fixes for some bugs in the markdown editor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides service level optimization."
"My experience with LiveAgent so far has been a seamless one."
"The most valuable feature was how the solution helped us to prioritize tasks."
"I like that this solution provides the history and control over every process connected to a building so we can see everything that's happened since we started using this solution."
"That is one of the main key things we love about Notion—its minimal nature and at the same time its powerful capabilities."
"The workflow I created with Notion definitely saved us time so that we could synthesize what we were working on and visualize it versus having a simple checklist or having to track something through chats or emails."
"I think others looking into using Notion should try it, and they will find it valuable because Notion is straightforward for documentation, organization, and collaboration."
"Notion has very strong integration capabilities."
"Notion is a very flexible and customizable platform, allowing users to create whatever they need."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"The ability to create and organize notes, plans, and technical content in a single platform is the product's most valuable feature."
"The documentation creation and review of this documentation in Notion has reduced approximately 50% of the time."
 

Cons

"I'd like to see an improved API to the system, rather than other softwares having to trigger everything."
"There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot."
"There are other products that are more popular."
"Connection to other softwares could be improved."
"The main problem with Notion is that it's not flexible enough for all of the use cases we intend to address. For instance, it is challenging to focus on a single KPI as it's mandatory to have a chart for this purpose, complicating some of our use cases."
"I find that the search functionality in Notion could be improved for finding documentation or past meeting notes."
"My experience with pricing, setup cost, and licensing is fine, but it is quite annoying that any upgrades on Notion need to happen with all team members."
"There are a lot of things, but one thing that is absolutely necessary is the mobile application."
"It can be difficult to contact the people at Notion."
"Notion has one big downside: the lack of an offline mode. If the internet or Notion's servers are down, I cannot access information. This is a big disadvantage."
"Unfortunately, I have not seen a return on investment because I did not like it and I did not use it."
"I think Notion is now overcomplicating things, as there are too many features and for a user who starts from scratch, it can be difficult to learn everything."
 

Pricing and Cost Advice

Information not available
"The pricing structure is quite reasonable, and the basic plan covers the most essential features."
"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."
"The product is affordable compared to other platforms."
"I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace."
"The product has good pricing."
"The product has good pricing."
"It's pretty affordable."
"I pay around $100 per year."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
13%
Outsourcing Company
11%
Construction Company
11%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise10
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Notion?
I do not have visibility into Notion's pricing, setup costs, or licensing because those are managed by our organization. From an end user perspective, the setup experience was straightforward, and ...
What needs improvement with Notion?
I think Notion could improve by reducing the complexity, as it is overcomplicating things with too many features that can be hard for a user who starts from scratch to learn everything.
What is your primary use case for Notion?
My main use of Notion is both personal and professional. Personally, I manage my daily life, and professionally I manage my projects. In the professional sphere, I gather all the client information...
 

Comparisons

 

Overview

 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Find out what your peers are saying about LiveAgent vs. Notion and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.