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LiveAgent vs Notion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Knowledge Management Software
22nd
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (38th), IT Service Management (ITSM) (49th)
Notion
Ranking in Knowledge Management Software
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Project Management Software (10th), Document Automation Software (4th)
 

Mindshare comparison

As of June 2025, in the Knowledge Management Software category, the mindshare of LiveAgent is 1.0%, down from 2.1% compared to the previous year. The mindshare of Notion is 13.1%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
Iván Fanego - PeerSpot reviewer
Creates customizable systems and improve team collaboration
Notion is a very flexible and customizable platform, allowing users to create whatever they need. The most impactful feature for project management is the ability to invite multiple client stakeholders without complication. Once I understand the basics, it's easy to use despite an initial learning curve. It also significantly improves team collaboration through customized views and visualizations of data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"The ability to create and organize notes, plans, and technical content in a single platform is the product's most valuable feature."
"Notion is an all-in-one product, allowing us to do many things in a single place."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"The ability to structure data is one of the most essential functions of Notion."
"Notion is a great tool for note-keeping and note-sharing."
"Notion has a lot of integrations."
"It is easy to use, and I love its UI."
"The initial setup is easy."
 

Cons

"Connection to other softwares could be improved."
"There are other products that are more popular."
"Notion has one big downside: the lack of an offline mode. If the internet or Notion's servers are down, I cannot access information. This is a big disadvantage."
"It can be difficult to contact the people at Notion."
"The only problem I experience is that it often hangs. I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging."
"Notion's UI could be better."
"One area for improvement in the solution is the absence of integrated charts."
"The only problem I experience is that it often hangs."
"The product could be integrated with external platforms."
"There are a lot of things, but one thing that is absolutely necessary is the mobile application."
 

Pricing and Cost Advice

Information not available
"The pricing structure is quite reasonable, and the basic plan covers the most essential features."
"The product has good pricing."
"Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team members, typically around $10 per member."
"It's pretty affordable."
"The product is affordable compared to other platforms."
"Notion is free to use."
"The product has good pricing."
"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
17%
University
10%
Comms Service Provider
8%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Notion?
I like the high level of customization in Notion.
What is your experience regarding pricing and costs for Notion?
The licensing and setup cost for Notion is affordable for us as a small company.
What needs improvement with Notion?
The main problem with Notion is that it's not flexible enough for all of the use cases we intend to address. For instance, it is challenging to focus on a single KPI as it's mandatory to have a cha...
 

Comparisons

No data available
 

Overview

 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Find out what your peers are saying about LiveAgent vs. Notion and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.