Kapture CRM vs Salesforce Essentials comparison

Kapture CRM and Salesforce are both solutions in the CRM category. Kapture CRM is ranked #54, while Salesforce is ranked #10 with an average rating of 8.2. Kapture CRM holds a 0.6% mindshare in CRM, compared to Salesforce’s 0.6% mindshare. Additionally, 100% of Kapture CRM users are willing to recommend the solution, compared to 92% of Salesforce users who would recommend it.

Kapture CRM

Read 1 Kapture CRM review

712 Views
684 Comparison Views

100% willing to recommend

Salesforce Essentials

Read 14 Salesforce Essentials reviews

1,087 Views
1,087 Comparison Views

92% willing to recommend

Kapture CRM

Salesforce Essentials

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Kapture CRM and Salesforce Essentials based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM.

To learn more, read our detailed CRM Report (Updated: March 2026).

Buyer's Guide

CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kapture CRM

Ranking in CRM

54th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Essentials

Ranking in CRM

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Kapture CRM is 0.6%, up from 0.3% compared to the previous year. The mindshare of Salesforce Essentials is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Essentials	0.6%
Kapture CRM	0.6%
Other	98.8%

CRM

Featured Reviews

Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Has provided a reliable service with responsive support and offers valuable features, though pricing could be more affordable

We are a large organization with 14,000 people. As a user, Salesforce Essentials is extremely easy to use. The complete rollout from minimum viable product to final acceptable product took two years for our global deployment. The business operations for our 14,000 people are managed by approximately 10 people on the business side. These business admins are responsible for sales operations, troubleshooting, training, and driving features and requirements from the sales and marketing organizations. Additionally, we work with product owners on the IT side and a team of programmers. Daily operations require about five people for IT work, security programming, system connections, and development execution. For day-to-day user support, we need eight to ten people in the business. We operate on Microsoft Azure private cloud infrastructure. On a scale of 1 to 10, I rate Salesforce Essentials a 9 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software sends automated messages for customers' birthdays and anniversaries."

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"The CRM system has SAP Sales, SAP Service, and SAP Billing, with everything integrated into an on-premise SAP CRM system. Salesforce Essentials replaced this on-premise system, bringing all functionalities onto the cloud platform."

"Salesforce Essentials is a reliable and powerful application."

"The product is stable."

"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."

"The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."

"We use Salesforce Essentials for everything we do on the sales side."

"The combination of product and service are exceptional."

"In terms of features, the cloud-based solution and easy deployment are standout elements that have made a difference."

More Salesforce Essentials pros

Cons

"One or two leads may go missing due to downtime."

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

"When we use mixed languages, it can be uncomfortable because there seems to be no consideration for right-to-left speakers. It feels like these tools were developed by people who only speak left-to-right languages and didn't consider other language types' needs."

"Salesforce Essentials does not contain domain-specific solutions."

"Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not very user-friendly for mobile."

"Less integration would be better. It should work independently."

"The solution could be cheaper."

"The product's reporting area has certain shortcomings, making it an area where improvements are required."

"The solution's UI is not user-friendly."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

More Salesforce Essentials cons

Pricing and Cost Advice

Information not available

"The pricing is a bit on the expensive side."

"It's a perpetual license, and the subscription can be expensive."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"I rate Salesforce Essentials' pricing an eight out of ten."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

"We chose quarterly payments."

"The tool is moderately priced."

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

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Top Industries

By visitors reading reviews

No data available

Construction Company

27%

Marketing Services Firm

10%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

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What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...

See all answers

What needs improvement with Salesforce Essentials?

The mobile access can be improved in several ways. Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not v...

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Compared 24% of the time

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Compared 19% of the time

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CRMNEXT vs Salesforce Essentials

Compared 24% of the time

Odoo vs Salesforce Essentials

Compared 18% of the time

noCRM.io vs Salesforce Essentials

Compared 12% of the time

SuiteCRM vs Salesforce Essentials

Compared 9% of the time

Nimble CRM vs Salesforce Essentials

Compared 7% of the time

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Product Reports

Buyer's Guide

CRM

March 2026

Download Kapture CRM product report

Buyer's Guide

Salesforce Essentials

March 2026

Download Salesforce Essentials product report

Overview

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture CRM

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

Sample Customers

Bigbasket

Information Not Available

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

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