Jive and Zendesk are competing products in the field of collaboration and customer service software. Zendesk appears to have an upper hand due to its expansive feature set and scalability, making it attractive despite a potentially higher price point.
Features: Jive offers seamless content management, team collaboration tools, and robust integration capabilities for internal collaboration. Zendesk provides advanced helpdesk solutions, extensive automation, AI-driven support, and ticketing system for external customer service.
Room for Improvement: Jive could enhance its AI capabilities, reduce the complexity of its integration processes, and improve mobile accessibility. Zendesk may benefit from reducing pricing tiers, increasing customizability for smaller teams, and improving notification settings for better real-time updates.
Ease of Deployment and Customer Service: Jive offers both on-premise and cloud deployment options, yet may require additional configuration. Zendesk offers easy cloud-based implementation with comprehensive onboarding support, making deployment straightforward and hassle-free.
Pricing and ROI: Jive's lower initial setup cost appeals to budget-conscious buyers, though ROI depends on integration needs. Zendesk features a flexible pricing model that scales with business growth, providing higher long-term ROI through robust customer engagement tools.
| Product | Market Share (%) |
|---|---|
| Zendesk | 12.1% |
| Jive | 1.5% |
| Other | 86.4% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 11 |
The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.
As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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