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Jamf Protect vs Kore.ai comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jamf Protect
Ranking in AI Customer Experience Personalization
19th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
17
Ranking in other categories
Endpoint Protection Platform (EPP) (20th)
Kore.ai
Ranking in AI Customer Experience Personalization
5th
Average Rating
7.8
Number of Reviews
15
Ranking in other categories
AI Agent Builders (7th), AI Security (7th), AI Customer Support (2nd), AI IT Support (7th)
 

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of Jamf Protect is 0.7%. The mindshare of Kore.ai is 1.2%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Kore.ai1.2%
Jamf Protect0.7%
Other98.1%
AI Customer Experience Personalization
 

Featured Reviews

Nick Rudman - PeerSpot reviewer
Project Manager at Wells Fargo
Security platform has reduced malware risk and has strengthened compliance for macOS endpoints
Jamf Protect provides multiple levels of telemetry collection, allowing me to select how sensitive I want to be on event triggers. Jamf Protect allows me to monitor against specific threat categories aligned to the MITRE ATT&CK framework. In addition to protection, I utilize Jamf Protect to monitor our endpoint compliance with the CIS critical security control baseline. If the environment is predominantly Apple based, Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are on par with other leading EDR tools, and it integrates well with Jamf MDM. The compliance telemetry, log forwarding, and USB device management included as part of Jamf Protect provide a good return on investment. Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware. It offers better detection of malware, reducing downtime and risk to our network by approximately 30 to 50 percent. Implementing it is straightforward, although there can be a steep learning curve in general, especially for less technical users. The competitive pricing included in the business package is great, and compliance with our security standards has been maintained.
Judin Augustin - PeerSpot reviewer
Associate Data Scientist at Guide House
Automation has reduced large call centers and provides real-time outbound support for patients
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Jamf Protect's most effective features for threat detection include managing devices and applications, deploying and upgrading the OS, and its overall security features."
"Jamf Protect has had a very positive impact on my organization; it has improved my visibility into endpoint activity across my macOS fleet, strengthened my security detection capabilities, and reduced the time required to investigate and respond to security incidents."
"Jamf Protect offers next-generation antivirus and Apple specific defense features, with real-time updates that block or look for any malicious software on the device, such as Trojans or crypto miners, so people feel secure and we feel secure as administrators that end users are protected from ransomware and other kinds of malicious software."
"We mainly use Jamf Protect to protect staff computers from malware and antivirus."
"Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware."
"If some other organization is using Jamf Pro, they should definitely go for Jamf Protect, as that will streamline many things for them."
"Jamf Protect is a security product that helps us with CIS benchmarks and threat prevention."
"The behavioral detection is valuable."
"Kore.ai helps in operational efficiency and faster time-to-market, which is development velocity."
"Kore.ai helped us integrate a lot through documentation and trial and error, making it straightforward to integrate overall, resulting in a very good experience for first-timers."
"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."
"Kore.ai has positively impacted my organization, as it saved a lot of time in implementation and the proof of concept was very fast to implement and easy to develop."
"Kore.ai has positively impacted my organization by helping us build intelligent chatbots and incorporating voice agents, enabling various clients to adopt these solutions, which have been revolutionary for their businesses."
"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."
"Kore.ai offers multiple support and services, including API integration, webhook integration, and multiple channels, making it easy to design your own layout, integrate with multiple channels and webhooks, deploy quickly, and track any errors that occur, so it is a good way to start and easy to learn."
"Kore.ai has positively impacted my organization by being a big money saver because before having our chatbot, the use case was that every time some of our customers needed help, they used to call a number."
 

Cons

"The customer service rating is four out of ten."
"Beginners need initial training."
"Jamf Protect can be improved because iOS and iPad protection is still limited compared to macOS coverage."
"The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced."
"Overall, Jamf Protect is a strong product, but there are a few areas where it could be improved."
"The product's price is an area of concern where improvements are required."
"I think they could improve their technical support because sometimes for emergency needs, I require one-to-one support and can't wait even 24 hours to resolve my issue."
"Jamf Protect protects just Mac devices, and we would love to have one solution for other platforms and not just Mac devices."
"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."
"Customer support is okay, I guess. We get what we want from them whenever there is an issue or something, but sometimes when we had issues, it was delayed a lot."
"Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized."
"I rated Kore.ai an 8 out of 10 because additional features could be added to it."
"This is a regret for me."
"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."
"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."
"I rated Kore.ai eight out of ten because of the potential for these additional improvements."
 

Pricing and Cost Advice

"I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price."
"Jamf Protect costs double the price that we were paying before."
"Jamf Protect is an expensive solution."
"The licensing costs are yearly and expensive."
"It's significantly cheaper than other options like ApexOne."
Information not available
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Top Industries

By visitors reading reviews
University
12%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
8%
Construction Company
12%
Manufacturing Company
12%
Outsourcing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for Jamf Protect?
Regarding the current pricing, we just got a quotation for next year, actually, and it's the same as last year. There's no increase, but I still know the price is high, and it's worth the investment.
What needs improvement with Jamf Protect?
I think Jamf Protect can be improved because I submitted a report this morning about some features I want to get for Jamf Protect, so it will be more enhanced. The AI capability is still in the beg...
What is your primary use case for Jamf Protect?
I work at a school and I'm managing the entire school with Jamf Protect, so we're managing about 1,000 plus computers, and I'm in the IT department.
What is your experience regarding pricing and costs for Kore.ai?
The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also not costly.
What needs improvement with Kore.ai?
I do not have much to add regarding how Kore.ai can be improved since it has been a long time since we last used it. There are other platforms that offer more features, but those come at a higher p...
What is your primary use case for Kore.ai?
In my past organization, I used Kore.ai for one of the projects over a period of approximately six to eight months. Our main use case for Kore.ai involved building a Gen AI plus conversational AI p...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Leading banks & Enterprise Companies
Find out what your peers are saying about Jamf Protect vs. Kore.ai and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.