Infor CloudSuite and Salesforce Essentials are contenders in the cloud-based enterprise software category, focusing on ERP and CRM solutions, respectively. Infor CloudSuite seems to hold an advantage in manufacturing capabilities, while Salesforce excels in CRM features with its AI functionalities.
Features: Infor CloudSuite offers comprehensive ERP tools through ION and Infor OS, flexible BOM configurations, and robust analytics via Birst for industrial processes. Salesforce Essentials provides advanced AI for customer management and includes the Sales and Service Clouds for seamless client interaction.
Room for Improvement: Infor CloudSuite requires better IoT integration, improved documentation, and enhanced support for external systems. Salesforce Essentials could benefit from improved testing capabilities, broader language support, and more flexible pricing models.
Ease of Deployment and Customer Service: Infor CloudSuite supports diverse deployment environments like Private, Public, and Hybrid Clouds, but heavily depends on resellers for support. Salesforce Essentials, favoring Public and On-premises deployment, offers simplified AI-assisted deployment but needs enhancement in customization support.
Pricing and ROI: Infor CloudSuite's pricing targets large enterprises and is considered expensive yet valuable for its feature set. Salesforce Essentials, although costly with substantial licensing fees, is seen as aligning well with business needs to improve ROI.
The ROI was always in a positive direction.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Their service and uptime is phenomenal.
Salesforce Essentials has excellent customer service.
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
It is one of the most scalable systems available.
Infor CloudSuite is very stable, provided there is a good internet connection.
Salesforce Essentials has proven stable, with no downtime that affects my work.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
The cost of running Salesforce Essentials is significant.
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
It is very customizable to specific needs.
| Product | Market Share (%) |
|---|---|
| Salesforce Essentials | 0.6% |
| Infor CloudSuite | 0.7% |
| Other | 98.7% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.
Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.
What are the essential features of Salesforce Essentials?In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.
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